PRO TEAM TELECOM

PRO IVR SYSTEM

AGENDA Who is Pro Team Telecom Company? Our Clients Our Approach Pro IVR System

System Architecture Features Benefits Live Monitoring Reports

WHO IS PRO TEAM TELECOM COMPANY? Pro Team Telecom provides professional

solutions for Private Branch Exchange (PBX), Internet Protocol PBX (IP PBX), Call Center, Interactive Voice Response (IVR), Voice over Internet Protocol Virtual Private Network (VoIP VPN), and Customer Relationship Management (CRM).

Pro Team Telecom was established at Egypt in 2011 by team of professionals working at telecommunications since 2000. Our staff experience has been built through their participation at 31 call center and 17 CRM projects.

OUR CLIENTS

OUR APPROACHOur products core engines (Asterisk & vtiger) are

community-based not vendor-based like Alcatel, Avaya ..etc, so you have the following benefits: Low price. Very powerful products as there’re communities

develop those engines rather than single enterprise in case of vendor-based systems.

Having many enterprises providing development; maintenance; and support rather than being tailored to a single enterprise as in case of vendor-based, but we guarantee that you’ll be happy with us and not go to any alternative.

Our systems are compatible with standard hardware (IP Phones, Headsets ..etc) rather than being tailored to a specific brand as in case of vendor-based systems.

OUR APPROACH (CONT.)Our Call Center, IVR, IP-PBX systems are

software-based, so you can extend the system functionalities using software modules.Where for hardware-based systems, any extension requires a specialized hardware such as IVR card, Voice mail card ..etc.For our system, you’ll need hardware card only when you need to extend the phone lines capacity, while all other functionalities are extended using software modules.

PRO IVR SYSTEMPro IVR system is based on Asterisk, theworld’s most widely adopted open sourcecommunications platform: Deployed in over 170 countries. 2 Million downloads annually. On more than 1 Million servers worldwide. Approximately 1.3 million new endpoints

each year. 86,000 registered community members.

PRO IVR SYSTEM ARCHITECTURE

Agents

IVR server

Phone lines

Network Switch

PRO IVR FEATURES Provide automatic functions without any

intervention from agents by database integration with your CRM or ERP.

Web based live monitor for the analog phone lines.

Reports and charts for IVR activities. Arabic & English Text to Speech.

PRO IVR BENEFITS Hire fewer agents by providing automatic functions

through IVR. Automatic functions will keep your enterprise

available 24/7, and enable you to serve the customers in better way at the call center rush hours.Case studies: Active for Medical Services – Medical Insurance

System. Chloride Egypt – Battery Warranty Activation

System. FexEx* - Shipment Tracking System. Ministry of Interior - Egypt*. Ministry of Interior - Kingdom of Saudi Arabia*. Prime Health for Medical Services* – Medical

Insurance System.* We participated in these projects before we establish Pro Team Telecom.

PRO IVR LIVE MONITORING

PRO IVR REPORTS1. Daily Load Chart2. Hourly Load Chart3. Daily Compare Chart4. Daily Call Details5. Monthly Call Details (Calls List & Summary

Chart)6. Monthly Compare Chart

REPORT 1: DAILY LOAD CHART

REPORT 2: HOURLY LOAD CHART

REPORT 3: DAILY COMPARE CHART

REPORT 4: DAILY CALL DETAILS

REPORT 5: MONTHLY CALL DETAILS (CALLS LIST & SUMMARY CHART)

REPORT 6: MONTHLY COMPARE CHART