Speed Up Your Digital Transformation with SAP S/4HANA and SAP Enterprise Support

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Table of Contents3 Catalyze Digital Transformation with

Solutions and Services from SAP

7 Close the Skills Gap with SAP Enterprise Support Academy

11 Collaborate with Us Using SAP Enterprise Support Advisory Council

14 Leverage the SAP Activate Innovation Adoption Framework

16 Accelerate Transformation with SAP S/4HANA Value Assurance

Speed Up Your Digital Transformation with SAP S/4HANA® and SAP® Enterprise Support

SAP Enterprise Support

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© 2016 SAP SE or an SAP affiliate company. All rights reserved.

The digital economy is accelerating exponentially, and digitization is disrupting how businesses operate. The SAP® Enterprise Support offering helps companies embrace the digital world, address their transformation needs, and reap the benefits of digital transformation. This offering helps you design a transformation road map, deploy best practices with minimal disruption, optimize hybrid IT landscapes for continuous innovation, and imple-ment SAP S/4HANA® as the digital core of your business.

SAP is fully committed to helping our customers thrive in the digital age with SAP S/4HANA.

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Catalyze Digital Transformation with Solutions and Services from SAP

Source: MIT Sloan Management Review and Capgemini research report.

9% Revenue creation

26% Profitability

12% Market

valuation

Digital transformation provides opportunities for companies of all sizes to reshape their business models and compete in today’s hypercharged industries. Agile companies that execute on a well-crafted digital strategy create significantly higher value compared with their peers, as shown by increases of:

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SAP

SAP HANA Platform

Security

Suppliers & networks

Workforce engagement

Customer experience

IoT & big data

Digital Core

Figure 1. Digital Business Framework with SAP S/4HANA

To support companies as they transform themselves, SAP offers a digital business framework that’s built on the SAP HANA® platform and that features SAP S/4HANA as its digital core (see Figure 1).

Building on this framework, companies can transform their businesses for the digital economy. With SAP S/4HANA as the digital core, an enterprise can:

Digitize its entire value chain

Interconnect all aspects of the value chain

Completely reimagine business models, busi-ness processes, and work

http://discover.sap.com/S4HANA

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TRANSITION SMOOTHLY TO SAP S/4HANA WITH SAP ENTERPRISE SUPPORTBecause SAP S/4HANA is a game-changing digital core, most people lack the deep knowledge and experience needed for planning, executing, and managing implementation projects. Frequently asked questions include:

• How can we identify and evaluate the value of SAP S/4HANA in an existing or new landscape?

• How can we prioritize our projects when imple-menting SAP S/4HANA? Which scenario should we start with?

• How can we achieve nondisruptive innovation? • How can we get the most from our investments? • How can we go live smoothly? • How can we empower our business and IT teams?

The digital business framework helps companies create an open, flexible landscape of solutions in a hybrid IT environment (see Figure 2). Enterprises can deploy an integrated suite of SAP solutions that offers:

Business process integration

Comprehensive business performance monitoring

Continuous support – with no deployment limitations

Learn how the digital core can spark innovation.

Figure 2. Mixed Solutions in a Hybrid Environment

ERP system

Non-SAP system

On premise Cloud

http://scn.sap.com/community/events/sapphire-now/blog/2016/04/29/simplicity-and-the-digital-core-the-answer-to-delivering-unimaginable-digital-innovation

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With more than 40 years of experience in over 25 industries, SAP clearly understands what companies need during their digital transformation journeys. Our tools and services help you realize:

Speed in setting up new business models

Consistency and integration, even for departmental or division-specific projects

Simple and pragmatic solutions

Flexibility in configuring comprehensive solutions

Outcome-based solu-tions and best-business results through “serviti-zation,” the delivery of service components as an added value to traditional software products

Find out how SAP Enterprise Support can help you accelerate your implementation of SAP S/4HANA and meet your digital transformation goals.

Read more about the Digital Business Services organization and how it’s supporting SAP customers through digital transformation.

To address these questions and help ensure your success with SAP S/4HANA, we offer SAP Enterprise Support. With a comprehensive collection of support services and tools reinforced by unique expertise, SAP Enterprise Support can help companies adopt SAP S/4HANA without disruption and realize optimum business outcomes. Building on collaboration, empowerment, innovation and value realization, plus mission-critical support, SAP Enterprise Support is a reliable maintenance agreement that enables your path to innovation by providing best practices through services. By taking advantage of our know-how and industry-specific process expertise, SAP Enterprise Support provides a user-centric, end-to-end support experience that helps you realize the benefits of digital transformation – quickly and cost-effectively.

Read on to learn more about the services and tools available with SAP Enterprise Support and how you can use them to maximize the value of your initiative to transition to SAP S/4HANA.

WHY CHOOSE SAP FOR YOUR DIGITAL TRANSFORMATION?

http://sapsupport.info/enterprisesupport

http://news.sap.com/sap-digital-business-services-support-evolves-with-sap-s4hana/

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Close the Skills Gap with SAP Enterprise Support Academy

The SAP Enterprise Support Academy program helps you prepare for digital transformation by enabling your organization to develop the knowledge and skills needed for success. This free program, part of the SAP Enterprise Support offering, provides unprecedented value and enablement options – no matter how you choose to deploy SAP S/4HANA or where you are on your innovation journey.

Designed for those working with SAP software, SAP Enterprise Support Academy is a comprehensive, effective enablement program that offers a wide range of services and educational content. This program helps you maximize the benefit of SAP Enterprise Support and the SAP software that runs your business.

http://sapsupport.info/esacademy

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You can benefit from SAP Enterprise Support Academy by accessing an extensive library of support-related learning and service offerings, available in various levels of detail, multiple lan-guages, and several formats, including live and self-paced. You can pinpoint the content and services you need and consume them when you’re ready.

The comprehensive content gives your personnel the skills needed to thrive in the digital age – and to help you seize opportunities presented by innovative offerings like SAP S/4HANA and the

SAP HANA Enterprise Cloud service. This is where SAP Enterprise Support Academy demon-strates its real strength. Through the program, you can close the IT skills gap, run your environment at the speed of your business, and prepare your organization for innovation adoption and digital transformation.

From 2017 on, you will see additional benefits as the SAP Enterprise Support Academy plans to join the SAP Learning Hub, making the hub the only complete and holistic SAP enablement offering for the entire ecosystem and all types of users.

Higher skill levels across the work-force, including proficiency in setting up a Customer Center of Expertise location

Faster time to value for upgrades and new software

Improved project performance and more efficient operations

Fewer emergencies resulting from skills shortages

Higher employee satisfaction and engagement

Increased competitiveness

Reduced training expenditures

In addition, you’ll be able to achieve success with real-world tangible benefits such as:

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Value maps enable:

Guided approach

Select the SAP® Enterprise Support value map topic that addresses your business challenge, discover your individual road map, and use the SAP Enterprise Support services step-by-step to reach your objective.

Social collaboration

Take advantage of on-demand expertise through a cloud-based social software platform (SAP Jam™) that connects you directly with SAP software experts and peers – and that’s also available on your mobile device.

Expert accessObtain guidance from the SAP support experts who moderate each value map topic.

EmpowermentBuild the knowledge and skills you need to successfully manage your transformation to the digital economy.

PINPOINT RELEVANT SUPPORT SERVICES AND TOOLS WITH VALUE MAPSSAP Enterprise Support value maps, available through the SAP Enterprise Support Academy pro-gram, help you simplify and accelerate the consumption of learning and support services and tools. You can learn which services and tools are available to help meet your goals, how to get expert guid-ance, and where to turn for on-demand expertise. Value maps are organized by topic and business challenge. This rapidly growing tool set has already been used by more than 5,000 customer users.

http://sapsupport.info/valuemaps

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SAP Enterprise Support value maps help you quickly identify the services, tools, and expertise from SAP Enterprise Support for your business needs. For example, to help you prepare for your implementation of SAP S/4HANA, SAP Enterprise Support offers the value map shown in Figure 3.

VALUE MAP IN ACTION

“We wanted to ensure a successful migration of our SAP Business Suite to SAP HANA and took advantage of the SAP Enterprise Support value map for SAP HANA. This valuable offering pro-vided us with best practices, services, and expert guidance, and ensured a smooth go-live and an efficient project execution in collaboration with our delivery support partner. As a result, we reduced database errors by 74% and database size by 88 GB. SAP Enterprise Support supports our organization in innovating faster and running better with the SAP HANA platform.”Marnel Sánchez Moreno, Technology Platform Coordinator, Subocol S.A.

Figure 3. Value Map for Deploying SAP S/4HANA

SELECT YOUR OBJECTIVE Example: Plan your implementation of SAP S/4HANA®

EXPLORE • Business scenario recommenda-

tion (BSR) • Meet the expert (MTE) for overview of

the SAP S/4HANA Finance solution • MTE for overview of transition

to SAP S/4HANA

• MTE on analytics for SAP S/4HANA

• . . .

PREPARE • Expert-guided planning (EGP)

for new implementation of SAP S/4HANA

• MTE for sizing for SAP HANA®

• MTE for system clean-up prior to migration to SAP S/4HANA

• . . .

OBJECTIVE ACHIEVEDExample: Implementation of SAP S/4HANA completed

DEPLOY • Continuous quality check

(CQC) for implementation • CQC for going-live support

• CQC for SAP® Business Process Performance Optimization

• SAP Enterprise Support report

REALIZE • EGI for common user experience

through SAP Fiori ® UX

• MTE for rapid data migration to SAP S/4HANA

• . . .

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SAP Jam™Questions or functional help required? Functional experts collaborate via SAP Jam.

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Collaborate with Us Using SAP Enterprise Support Advisory Council

To improve SAP Enterprise Support, we initiated SAP Enterprise Support Advisory Council. Through this program, which is open to all customers of SAP Enterprise Support, you can collaborate with SAP support experts and your peers to help ensure that SAP Enterprise Support aligns with your needs. The advisory council offers you an opportunity to directly influence the SAP Enterprise Support offering by sharing your requirements in remote or on-site workshops or through other interactions with SAP support experts. You can also become an early adopter of our latest support innovations.

http://sapsupport.info/esac

http://sapsupport.info/esac

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Figure 4. Value Delivered by SAP Enterprise Support Advisory Council

Co-innovationEarly adopter

Expert access

Direct influence

Piloting of new offerings

Direct feedback

Transparency

Close collaboration

Co-investment

Customer SAP

SAP® Enterprise Support value maps

When you join the advisory council, you help us develop and enhance SAP Enterprise Support by participating in three processes (see Figure 4):

Co-innovation:• Promote the evolution of

SAP Enterprise Support• Help us scale complex

offerings and make them available for all

Collaboration:• Leverage the collaborative

features of SAP Jam asso-ciated with value maps to further reduce time to value

• Gain direct access to SAP support experts

• Share knowledge with other SAP customers

Co-investment:• Create visibility into your

business needs and requirements and give us direct feedback to help further develop SAP Enterprise Support

• Execute jointly agreed- upon service plans and pilot new offerings

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In exchange for your time and effort, SAP Enterprise Support Advisory Council offers you the following benefits:

Direct exchange of ideas with SAP software experts

Participation in pilot workshops with SAP software experts

Access to pilot services

Invitations to exclusive customer events that feature peer-to-peer knowledge sharing

Enhanced awareness of your business requirements by SAP executives participating in selected events

Recent Innovation Workstreams

SAP S/4HANA

SAP Cloud portfolio

SAP Fiori user experience (UX), supported by the powerful SAP HANA Cloud Platform

Value for business decision makers

As part of your work with SAP Enterprise Support Advisory Council, you can join relevant workstreams that help you meet business transformation goals. For example, the workstream for SAP S/4HANA helps companies develop a clear road map, so they can smoothly transition to SAP S/4 HANA, often with the help of codeveloped services that support each transition stage. This work-stream can also help you identify your company’s potential for innovating with SAP S/4HANA and learn more about the SAP S/4HANA Finance solution.

WHY JOIN A WORKSTREAM?

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Leverage the SAP Activate Innovation Adoption Framework

With the SAP Enterprise Support services and tools available as part of your SAP S/4HANA software license, you can choose the SAP Activate methodology. This methodology – a key component of the SAP Activate innovation adoption framework – helps you to speed time to value on your implementation of SAP S/4HANA.

Enabled by SAP Solution Manager, release 7.2, and first introduced for SAP S/4HANA, the SAP Activate innovation adoption framework combines SAP Best Practices packages, guided configuration, and methodology (see Figure 5). Whether you are transitioning from an SAP or non-SAP solution, the framework can help you start fast, build smart, and Run Simple – while innovating continu-ously with SAP S/4HANA in the cloud and all other environments.

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With the SAP Activate innovation adoption framework, you can also import SAP Best Practices into SAP Solution Manager. SAP Solution Manager supports on-premise implementation of S/4HANA and the complete solution lifecycle.

It offers an environment with tools for project management, process modeling, change man-agement, test management, and much more that helps you implement, run, and optimize your SAP software.

Figure 5. Components of SAP Activate Innovation Adoption Framework

SAP® ActivateEnabled by SAP Solution Manager 7.2

New implementation

System conversion

Landscape transformation

SAP S/4HANA®

Cloud

SAP S/4HANA

SAP Best PracticesCloud-based delivery of reference solutions for a fast start

Support for integration and migration to SAP S/4HANA

Extensibility to enhance processes supported by SAP software or to create unique processes

Guided configuration

Methodology

Tools for an assisted implementation and continuous innovation

User assistance and business process affinity for promoting empowerment

Knowledge of content context and configuration settings

SAP Best Practices as the starting point for all implementations

One methodology for all deployment modes, including cloud, hybrid, on premise and mobile

Accommodations for partner extensions and the Premium Engagements partner program

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Accelerate Transformation with SAP S/4HANA Value Assurance

If you need more hands-on support, including on-site resources for SAP S/4HANA, you can choose SAP S/4HANA Value Assurance service packages. These supplementary offerings complement SAP Enterprise Support services and tools, helping you accelerate and protect your SAP S/4HANA implementa-tion. Our services packages demonstrate the SAP commitment to customer success by focusing on:

Providing end-to-end solution guidance – through experience and knowledge gained from the largest worldwide pool of SAP customers currently transitioning to a platform for digital operations and enabling new business models

Reducing effort required for planning the transformation – through tool-based system analysis, prepared information or scenarios, and best practices

Streamlining technical implementation – through efficient project planning and use of the guidance from seasoned experts who know what needs to be done

Mitigating risks and safeguarding of your implementation – through a global innovation framework that connects you to our experts at any time

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Studio SAP 45487enUS (08/16) © 2016 SAP SE or an SAP affiliate company. All rights reserved.

With SAP S/4HANA Value Assurance, you can get just the right scope of expert help for planning and implementing the elements of digital trans-formation in just the right order (see Figure 6), so that your organization can thrive and protect your legacy investments. And, because all services are tightly defined to offer you fixed, defined outcomes

at fixed, defined prices, you can control costs at every step. From planning and foundational implementation to end-to-end setup, service, and support, you can choose the level of service coverage and engagement for SAP S/4HANA that works best for you.

Learn more about SAP HANA Value Assurance service packages.

LEARN MOREExplore how you can simplify and accelerate your digital transformation with help from SAP.

Figure 6. Services Provided with SAP S/4HAHA Value Assurance

Customers want SAP to show them clear routes they can take to digitize their businesses. We provide clear methods and access routes for customers to take towards cloud, digital, and SAP S/4HANA.

INVO

LVEM

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SAP

ENGAGEMENT SCOPE

1

2

3

4Innovation and optimization

Migration and implementation

Technical implementation

Planning and safeguarding

What you getInnovation and optimization: Expands the context of innovation beyond the digital core to reimagine business models across the enterprise. This is the most comprehensive level.

Migration and implementation: Implements functions with preconfigured setup and ready-to-use business process templates while analyzing operations impact

Technical implementation: Focuses on the technical implementation, including data and system migration, high availability, and disaster recovery

Planning and safeguarding: Helps define the implementation strategy with a technical quality manager, including dependencies and prerequi-sites for the target architecture.

http://sapsupport.info/s4hana

http://go.sap.com/services/transition-to-s4hana.html


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Speed Up Your Digital Transformation with SAP S/4HANA and SAP Enterprise Support