13-Nov-13 1

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pyri

gh

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13

, O

racle

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r its a

ffili

ate

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ll ri

gh

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ese

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1

13-Nov-13 2

2C

op

yri

gh

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20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

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Str

ate

gie

s f

or

Scala

ble

, S

mart

er

Mo

nit

ori

ng

usin

g E

M12c

Pete

Sharm

an

Princip

al P

roduct

Manager,

EM

Pro

duct

Suite

13-Nov-13 3

Co

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20

13

, O

racle

an

d/o

r its a

ffili

ate

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ll ri

gh

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Pro

gra

m A

ge

nd

a

�M

onitoring B

est P

ractices

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om

mon Q

uestions a

nd T

heir S

olu

tions

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nte

rprise M

anager

12c R

ele

ase 3

Enhancem

ents

13-Nov-13 4

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20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

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ese

rve

d.

Th

e O

bli

ga

tory

Sli

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Ab

ou

t M

e

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ars

with

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cle

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BA

instr

ucto

r / E

ducation C

entr

e M

anager

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A C

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tern

al serv

ices c

urr

iculu

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ort

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merica S

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ent

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iculu

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duct

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me

mb

er

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ee

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m ☺

13-Nov-13 5

Co

pyri

gh

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20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

5

La

y t

he

Gro

un

dw

ork

fo

r M

on

ito

rin

g

�S

et u

p A

dm

inis

tra

tio

n G

rou

p

hie

rarc

hy

�F

or

the

ad

min

istr

atio

n g

rou

p:

–D

efine, A

ssocia

te T

em

pla

te

Colle

ctions

–D

efine incid

ent

rule

sets

to c

reate

in

cid

ents

, send n

otifications

–C

reate

role

(s)

conta

inin

g

privile

ges o

n t

he g

roup

–G

rant

role

(s)

to a

dm

inis

trato

rs

Se

t U

p O

nce

: M

on

ito

rin

g S

ettin

gs, P

rivile

ge

s, In

cid

en

t R

ule

s

PR

OD

Gro

up

Non-P

RO

D

Gro

up

All

Targ

ets

Gro

up

Pro

du

cti

on

Tem

pla

te

Co

llecti

on

(Conta

ins m

onitoring

sett

ings)

Incid

en

t R

ule

Sets

(Em

ail,

Cre

ate

Incid

ent,

Send t

raps…

)

Ro

le

Ad

min

istr

ati

on

Gro

up

hie

rarc

hy

Lif

ecycle

Sta

tus

13-Nov-13 6

Co

pyri

gh

t©

20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

6

Sc

ala

ble

Mo

nit

ori

ng

�W

he

n n

ew

ta

rge

t is

ad

de

d to

E

nte

rpri

se

Ma

na

ge

r…

�S

et its ta

rge

t p

rop

ert

ies to

join

a

dm

inis

tra

tio

n g

rou

p

–A

uto

matically

applie

d w

ith

monitoring s

ett

ings

–A

uto

matically

inclu

ded in incid

ent

rule

sets

–P

rivile

ge o

n t

arg

et

inclu

ded in r

ole

So

lutio

n S

ca

les a

s E

nte

rpri

se

Gro

ws

PR

OD

Gro

up

Non-P

RO

D

Gro

up

All

Targ

ets

Gro

up

Pro

du

cti

on

Tem

pla

te

Co

llecti

on

(Conta

ins m

onitoring

sett

ings)

Incid

en

t R

ule

Sets

(Em

ail,

Cre

ate

Incid

ent,

Send t

raps…

)

Ro

le

Adm

inis

tratio

n G

roup h

iera

rchy

Lifecyc

le

Sta

tus =

P

roduction

13-Nov-13 7

Co

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gh

t©

20

13

, O

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an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

7

Co

mm

on

Qu

es

tio

ns

:

Ad

min

istr

ati

on

Gro

up

s

Dyn

am

ic G

rou

ps

Ta

rge

t P

rop

ert

ies

13-Nov-13 8

Co

pyri

gh

t©

20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

8

All

Ab

ou

t G

rou

ps

Wh

at’s

th

e D

iffe

ren

ce

Be

twe

en

Diff

ere

nt T

yp

es o

f G

rou

ps?

Typ

es o

f G

rou

ps

Gro

up

s / D

yn

am

ic G

rou

ps

Gro

up

Ma

na

ge

me

nt

Op

era

tio

ns

:

Jo

bs

Bla

ck

ou

ts

Da

sh

bo

ard

,

Re

po

rts

etc

.A

dm

inis

trati

on

Gro

up

Hie

rarc

hy

Mo

nit

ori

ng

(Au

to

tem

pla

te

ap

ply

)

13-Nov-13 9

Co

pyri

gh

t©

20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

9

Ad

min

istr

ati

on

Gro

up

s a

nd

Dyn

am

ic G

rou

ps

Wh

en

Sh

ou

ld I U

se

Ad

min

istr

atio

n G

rou

ps v

s. D

yn

am

ic G

rou

ps?

Ma

in

Pu

rpo

se

Me

mb

ers

hip

Ba

se

d o

n

Cri

teri

a

Ad

dit

ion

al

Me

mb

ers

hip

Re

qu

ire

me

nts

Pri

vil

eg

e

Pro

pa

ga

tin

g

Ad

min

istr

ati

on

Gro

up

s

Au

to-a

pp

ly

mo

nito

rin

g

tem

pla

tes

Ye

s,

ba

se

d o

n

targ

et

pro

pe

rtie

sTa

rge

t ca

n b

elo

ng

to

at

mo

st

1 a

dm

inis

tra

tio

n

gro

up

Ye

s (

alw

ays

)

Dyn

am

ic

Gro

up

s

An

y g

rou

p

op

era

tio

nY

es,

ba

se

d o

n

targ

et

pro

pe

rtie

sTa

rge

t ca

n b

elo

ng

to 1

o

r m

ore

gro

up

sU

se

r-sp

ecifie

d

op

tio

n

Ad

min

istr

atio

n G

rou

ps v

s. D

yn

am

ic G

rou

ps

13-Nov-13

10

Co

pyri

gh

t©

20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

10

Ad

min

istr

ati

on

Gro

up

Hie

rarc

hy

�O

ne

hie

rarc

hy e

nsu

res a

ta

rge

t b

elo

ng

s to

at m

ost 1

ad

min

istr

atio

n

gro

up

�P

reve

nts

co

nflic

t sce

na

rio

s w

he

re ta

rge

t jo

ins m

ultip

le g

rou

ps w

ith

d

iffe

ren

t a

sso

cia

ted

mo

nito

rin

g te

mp

late

s

�W

ill k

no

w e

xa

ctly h

ow

a ta

rge

t o

bta

ins it

s m

on

ito

rin

g s

ettin

gs

Wh

y C

an

I H

ave

On

ly 1

Ad

min

istr

atio

n G

rou

p H

iera

rch

y?

13-Nov-13

11

Co

pyri

gh

t©

20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

11

Ad

min

istr

ati

on

Gro

up

s a

nd

Dyn

am

ic G

rou

ps

�U

se

Ad

min

istr

atio

n G

rou

ps fo

r m

on

ito

rin

g

�U

se

Ad

min

istr

atio

n G

rou

ps fo

r o

the

r g

rou

p o

pe

ratio

ns w

he

reve

r p

ossib

le

�If r

eq

uir

em

en

ts fo

r g

rou

p is

slig

htly d

iffe

ren

t fr

om

ad

min

istr

atio

n g

rou

p

cri

teri

a:

�O

ption 1

: C

hange a

dm

inis

tration g

roup h

iera

rchy

to a

cco

mm

odate

re

quirem

ents

OR

�O

ption 2

: U

se d

ynam

ic g

roups

Wh

en

Sh

ou

ld I U

se

Ad

min

istr

atio

n G

rou

ps v

s. D

yn

am

ic G

rou

ps? -

2

13-Nov-13

12

Co

pyri

gh

t©

20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

12

Op

tio

n 1

: A

dd

new

level

Ad

min

istr

ati

on

Gro

up

vs

. D

yn

am

ic G

rou

pE

xa

mp

le: N

ee

d to

div

ide

Pro

d G

rou

p in

to P

rod

-DB

an

d P

rod

-MW

All

Targ

ets

G

roup

Pro

d

Gro

up

Non-P

rod

Gro

up

Lif

ec

yc

le

Sta

tus

Op

tio

n 2

: U

se D

yn

am

ic G

rou

ps

Pro

du

cti

Lif

ec

yc

le

Sta

tus

Pro

d

Gro

up

Non-P

rod

Gro

up

Ad

min

istr

ati

on

gro

up

hie

rarc

hy

All

Targ

ets

G

roup

Ad

min

istr

ati

on

gro

up

hie

rarc

hy

Dyn

am

ic

Gro

up

Pro

d-D

B

Lif

ecycle

Sta

tus =

Pro

ductio

n

AN

DT

arg

et

Typ

e =

Ora

cle

Data

base

Dyn

am

ic

Gro

up

Pro

d-M

W

Lif

ecycle

Sta

tus =

Pro

ductio

n

AN

DT

arg

et

Typ

e =

Ora

cle

WebLogic

Serv

er

No

n-P

rod

MW

Ta

rge

t

Typ

eP

rod

-DB

Pro

d-M

WN

on

-Pro

d

DB

13-Nov-13

13

Co

pyri

gh

t©

20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

13

Ad

din

g T

arg

ets

to

Ad

min

istr

ati

on

Gro

up

s

�T

wo

re

qu

ire

me

nts

1.

Targ

et

pro

pert

ies m

ust

matc

h a

lladm

inis

tration g

roup c

rite

ria

�Targ

ets

in leaf

nodes

�Targ

ets

matc

hin

g p

art

of

crite

ria n

ot

added

2.

If a

ggre

gate

targ

et,

must

be p

rivil

eg

e-p

rop

ag

ati

ng

�A

dm

inis

tration g

roups a

re p

rivile

ge-p

ropagating

�C

annot

dis

able

privile

ge-p

ropagation f

or

adm

inis

tratio

n g

roups

Wh

y A

re M

y T

arg

ets

No

t Ad

de

d to

Ad

min

istr

atio

n G

rou

ps?

13-Nov-13

14

Co

pyri

gh

t©

20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

14

Ad

din

g T

arg

ets

to

Ad

min

istr

ati

on

Gro

up

s -

2

�To

se

t ta

rge

t p

rop

ert

ies

1.

Ta

rge

t Ad

ditio

n/P

rom

otio

n U

I

2.

Ta

rge

t P

rop

ert

ies U

I (

targ

et m

en

u �

Ta

rge

t S

etu

p �

Pro

pe

rtie

s)

3.

CL

I se

t_ta

rge

t_p

rop

ert

y_va

lue

�B

ulk

se

ttin

g o

f p

rop

ert

ies:

use

CL

I se

t_ta

rge

t_p

rop

ert

y_

va

lue

with

–in

pu

t_file

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or

clu

ste

r ta

rge

ts,

va

lue

se

t a

t clu

ste

r p

are

nt

au

to a

pp

lies to

all

me

mb

er

targ

ets

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or

no

n-c

luste

r a

gg

reg

ate

ta

rge

ts–

CL

I se

t_ta

rge

t_p

rop

ert

y_va

lue

with

–p

rop

ag

ate

_to

_m

em

be

rs

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ets

sa

me

va

lue

to

cu

rre

nt m

em

be

r ta

rge

ts

�R

e-r

un

co

mm

an

d fo

r fu

ture

me

mb

er

targ

ets

–If

me

mb

er

targ

et d

oe

sn

’t m

atc

h c

rite

ria

, a

dd

ed

to

ad

min

istr

atio

n g

rou

p a

s ‘in

dir

ect

me

mb

er’

Se

ttin

g T

arg

et P

rop

ert

ies

13-Nov-13

15

Co

pyri

gh

t©

20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

15

Ad

min

istr

ati

on

Gro

up

s

�D

ire

ct m

em

be

rs

–M

em

be

rs w

ho

se

ta

rge

t p

rop

ert

ies m

atc

h a

dm

inis

tra

tio

n g

rou

p c

rite

ria

–A

ll g

rou

p o

pe

ratio

ns in

clu

din

g a

uto

ma

tic te

mp

late

ap

ply

�In

dir

ect

me

mb

ers

–Ta

rge

ts w

ho

se

pro

pe

rtie

s d

o n

ot m

atc

h c

rite

ria

bu

t a

dd

ed

to

gro

up

be

ca

use

its p

are

nt w

as

ad

de

d

–A

gg

reg

ate

ta

rge

ts a

uto

ma

tica

lly in

clu

de

all

me

mb

ers

wh

en

ad

de

d to

gro

up

–E

xam

ple

: W

eb

Lo

gic

Se

rve

r (d

ire

ct)

, Ap

plic

atio

n D

ep

loym

en

t (i

nd

ire

ct)

–A

ll g

rou

p o

pe

rati

on

s *

ex

ce

pt*

au

tom

ati

c t

em

pla

te a

pp

ly

�T

ip: If y

ou

wa

nt

tem

pla

tes t

o a

uto

-ap

ply

to

all

me

mb

ers

of

an

ag

gre

ga

te,

en

su

re

me

mb

ers

ma

tch

ad

min

istr

atio

n g

rou

p c

rite

ria

.

Wa

tch

ou

t fo

r ‘in

dir

ect’

me

mb

ers

.

Dir

ect vs. In

dir

ect M

em

be

rs

13-Nov-13

16

Co

pyri

gh

t©

20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

16

Ad

min

istr

ati

on

Gro

up

s

�M

em

be

rs p

ag

e (

Gro

up

me

nu

->

M

em

be

rs -

> S

ho

w A

ll)

�U

se

filt

er

to s

ho

w D

ire

ct o

r In

dir

ect M

em

be

rs

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mp

late

ap

ply

op

era

tio

ns o

nly

fo

r D

ire

ct M

em

be

rs

�A

ll o

the

r g

rou

p o

pe

ratio

ns a

pp

ly

to a

ll m

em

be

rs

Ho

w D

o I K

no

w If a

Me

mb

er

Ta

rge

t is

Dir

ect o

r In

dir

ect M

em

be

r?

13-Nov-13

17

Co

pyri

gh

t©

20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

17

Ad

din

g T

arg

ets

to

Ad

min

istr

ati

on

Gro

up

s

�T

wo

re

qu

ire

me

nts

1.

Targ

et

pro

pert

ies m

ust

matc

h a

lladm

inis

tration g

roup c

rite

ria

�Targ

ets

in leaf

nodes

�Targ

ets

matc

hin

g p

art

of

crite

ria n

ot

added

2.

If a

ggre

gate

targ

et,

must

be p

rivil

eg

e-p

rop

ag

ati

ng

�A

dm

inis

tration g

roups a

re p

rivile

ge-p

ropagating

�C

annot

dis

able

privile

ge-p

ropagation f

or

adm

inis

tratio

n g

roups

Wh

y A

re M

y T

arg

ets

No

t Ad

de

d to

Ad

min

istr

atio

n G

rou

ps?

13-Nov-13

18

Co

pyri

gh

t©

20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

18

Ch

ec

k f

or

No

n-P

riv

ile

ge

Pro

pa

ga

tin

g A

gg

reg

ate

s

�C

he

ck U

na

ssig

ne

d T

arg

ets

pa

ge

fo

r n

on

-pri

vile

ge

pro

pa

ga

tin

g a

gg

reg

ate

s

�To

co

nve

rt to

pri

vile

ge

-pro

pa

ga

tin

g

–E

M C

LI

modify_syste

m

-privile

ge_pro

pagation=

true

–E

xclu

de:

gro

up,

generic s

yste

m,

generic s

erv

ice

�P

ag

e a

lso

sh

ow

s ta

rge

ts n

ot m

atc

hin

g

cri

teri

a

Un

assig

ne

d T

arg

ets

: Ta

rge

ts N

ot P

art

of A

ny A

dm

inis

tra

tio

n G

rou

p

13-Nov-13

19

Co

pyri

gh

t©

20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

19

Wh

at

If I

Ha

ve

to

Ch

an

ge

th

e H

iera

rch

y?

�A

dd

an

d/o

r d

ele

te n

ew

le

ve

ls

�A

dd

ne

w le

ve

l: A

dd

ta

rge

t p

rop

ert

y

cri

teri

on

–E

xam

ple

: A

dd

pro

pe

rty

Lin

e o

f B

usin

ess

�F

ina

nce

, S

ale

s

–N

ee

d to

assig

n v

alu

es o

f n

ew

ta

rge

t p

rop

ert

y to

me

mb

ers

�D

ele

te le

ve

l:

Re

mo

ve

ta

rge

t p

rop

ert

y

cri

teri

on

Ch

an

ge

Hie

rarc

hy W

ith

ou

t R

e-C

rea

tio

n: A

dd

/Re

mo

ve

leve

ls

Ne

w

Re

l3

Ad

d L

eve

l

All

Targ

ets

G

roup

Pro

d

Gro

up

Non-P

rod

Gro

up

Lif

ec

yc

le

Sta

tus

Pro

d-

Fin

an

ce

Sale

s-M

WN

on

-Pro

d

Fin

an

ce

No

n-P

rod

Sale

s

Lin

e o

f

Bu

sin

es

s

13-Nov-13

20

Co

pyri

gh

t©

20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

20

Reta

in

gro

up

Wh

at

If I

Ha

ve

to

Ch

an

ge

th

e H

iera

rch

y?

�M

erg

e t

wo

or

mo

re g

rou

ps a

t th

e s

am

e le

ve

l

–C

ho

ose

gro

up

to

re

tain

–M

em

be

rs o

f o

the

r g

rou

p(s

) m

ove

d t

o r

eta

ine

d

gro

up

–Te

mp

late

s o

n r

eta

ine

d g

rou

p a

pp

lied

to

ne

wly

a

dd

ed

me

mb

ers

–O

the

r g

rou

p(s

) d

ele

ted

�R

eta

ine

d g

rou

p(s

):

–O

ptio

n to

ke

ep

or

ge

ne

rate

ne

w g

rou

p n

am

es

–O

pe

ratio

ns o

n r

eta

ine

d g

rou

p a

re m

ain

tain

ed

Ch

an

ge

Hie

rarc

hy W

ith

ou

t R

e-C

rea

tio

n: M

erg

e G

rou

ps

Ne

w

Re

l3

Te

mp

late

co

llectio

n

Me

rge

Gro

up

s

13-Nov-13

21

Co

pyri

gh

t©

20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

21

Mis

sio

n C

riti

ca

lT

es

t

Oth

er

Lin

es

of

Bu

sin

es

s

Pro

du

cti

on

Ta

rge

t Typ

eD

ata

ba

se

We

bL

og

ic

Se

rve

rD

ata

ba

se

We

bL

og

ic

Se

rve

rD

ata

ba

se

We

bL

og

ic

Se

rve

r

Lif

ec

yc

le

Sta

tus

Targ

ets

moved t

o r

eta

ined g

roup(s

)

Life

cyc

le

Sta

tus =

Mis

sio

n

Cri

tic

al

Life

cyc

le

Sta

tus =

Pro

du

cti

on

Ex

am

ple

: M

erg

e M

iss

ion

Crit

ica

l a

nd

Pro

du

cti

on

•Me

rge

Mis

sio

n C

ritica

l a

nd

P

rod

uctio

n

•Re

tain

Mis

sio

n C

ritica

l G

rou

p

Monitoring T

em

pla

te a

pplie

d t

o n

ew

ly a

dded

targ

ets

All

Ta

rge

ts in

Ad

min

Gro

up

13-Nov-13

22

Co

pyri

gh

t©

20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

22

Mis

sio

n C

riti

ca

l o

r

Pro

du

cti

on

Te

st

Oth

er

Lin

es

of

Bu

sin

es

s

Ta

rge

t Typ

eD

ata

ba

se

We

bL

og

ic

Se

rve

rD

ata

ba

se

We

bL

og

ic

Se

rve

r

Lif

ec

yc

le

Sta

tus

Re

su

lt:

Me

rge

d M

iss

ion

Crit

ica

l a

nd

Pro

du

cti

on

Life

cyc

le S

tatu

s =

M

iss

ion

Cri

tic

al o

r P

rod

uc

tio

n

AN

D Ta

rge

t T

ype

= D

ata

ba

se

Life

cyc

le S

tatu

s =

Mis

sio

n C

riti

ca

l o

r

Pro

du

cti

on

Life

cyc

le S

tatu

s =

M

iss

ion

Cri

tic

al o

r P

rod

uc

tio

n

AN

D Ta

rge

t T

ype

= W

eb

Lo

gic

Se

rve

r

All

Ta

rge

ts in

Ad

min

Gro

up

13-Nov-13

23

Co

pyri

gh

t©

20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

23

Co

mm

on

Qu

es

tio

ns

:

Mo

nit

ori

ng

Se

ttin

gs

13-Nov-13

24

Co

pyri

gh

t©

20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

24

Are

My T

arg

ets

Mo

nit

ore

d U

sin

g O

ur

Sta

nd

ard

s f

or

Mo

nit

ori

ng

?

Ch

eck S

ynch

ron

iza

tio

n S

tatu

s r

eg

ion

of

TO

PM

OS

T a

dm

inis

tra

tio

n

gro

up

(S

ho

ws s

ync s

tatu

s o

f a

ll ta

rge

ts in

hie

rarc

hy)

Syn

c S

tatu

s C

olu

mn

Wh

at

To

Do

Syn

chro

niz

ed T

arg

ets

Noth

ing.

Targ

ets

are

in s

ync w

ith m

onitoring tem

pla

tes.

Pendin

g T

arg

ets

Ensure

you h

ave

Glo

bal S

ync S

chedule

defined. I

ndic

ate

d b

y ‘N

ext

S

ynchro

niz

ation’ d

ate

; if N

/A set schedule

.

Runnin

g T

arg

ets

Noth

ing. C

heck la

ter

to s

ee if

they’

re a

ll syn

chro

niz

ed.

Faile

d T

arg

ets

Drilld

ow

n to g

et deta

ils; F

ix w

here

possib

le. W

ill a

ttem

pt to

re-s

ync o

n n

ext

syn

cschedule

, or

on d

em

and b

y user.

Exc

luded T

arg

ets

Targ

ets

delib

era

tely

exc

luded fro

msyn

c, re

view

if exc

lusio

n s

till

applie

s.

N/A

Targ

ets

Targ

ets

have

no a

ssocia

ted m

onitoring tem

pla

te. D

rilld

ow

n to g

et ta

rget

type, add m

onitoring tem

pla

te to tem

pla

te c

olle

ctio

n.

13-Nov-13

25

Co

pyri

gh

t©

20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

25

Wh

ich

Ta

rge

ts H

av

e E

xe

mp

tio

ns

?

�Ta

rge

t ca

n h

ave

mo

nito

rin

g s

ettin

gs d

iffe

ren

t fr

om

mo

nito

rin

g te

mp

late

–U

se ‘P

revent Tem

pla

te O

verr

ide’ o

ption in m

etr

ic s

ett

ings

–W

ill n

ot

be f

lagged a

s n

eeded s

ynchro

niz

ation

�L

ist o

f e

xe

mp

ted

ta

rge

ts

–R

eport

: “T

arg

ets

with p

revent

overr

ide s

ett

ings a

ssocia

ted w

ith a

Monitoring T

em

pla

te t

hro

ugh a

Tem

pla

te C

olle

ction”

Ta

rge

ts W

ith

Se

ttin

gs D

iffe

ren

t F

rom

Mo

nito

rin

g T

em

pla

tes

Ne

w

Re

l3

13-Nov-13

26

Co

pyri

gh

t©

20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

26

Co

mm

on

Qu

es

tio

ns

:

Ev

en

ts a

nd

In

cid

en

tsN

oti

fic

ati

on

s

13-Nov-13

27

Co

pyri

gh

t©

20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

27

Ev

en

ts

�A

Me

tric

Ale

rtis

a typ

e o

f E

ve

nt

�E

ve

nt T

yp

es r

ela

ted

to

mo

nito

rin

g

–M

etr

ic A

lert

�E

xam

ple

s:

CP

U U

tiliz

ation(%

), T

able

space S

pace U

sed(%

)

–Targ

et

Avail

ab

ilit

y

�E

xam

ple

s:

Targ

et D

ow

n, A

gent

Unre

achable

, B

lackout

Sta

rted

�B

ased o

n S

tatu

s m

etr

ic

–M

etr

ic E

valu

ati

on

Err

or

�G

enera

ted w

hen t

here

is e

rror

in e

valu

ating m

etr

ic

Are

Eve

nts

an

d A

lert

s th

e s

am

e?

13-Nov-13

28

Co

pyri

gh

t©

20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

28

Ev

en

ts a

nd

In

cid

en

ts

�In

cid

en

t ~

En

terp

rise

Ma

na

ge

r “t

icke

t”–

Co

nta

ins 1

or

mo

re e

ve

nts

–M

an

ag

e: A

ckn

ow

led

ge

, A

ssig

n O

wn

er, T

rack R

eso

lutio

n S

tatu

s,

Pri

ori

tize

, E

sca

late

–S

eve

rity

: w

ors

t se

ve

rity

of

all

eve

nts

it

co

nta

ins

–C

lea

rs w

he

n a

ll e

ve

nts

th

at

it c

on

tain

s c

lea

rs

�In

cid

en

t R

ule

Se

ts–

Se

nd

no

tifica

tio

ns,

au

tom

ate

in

cid

en

t m

an

ag

em

en

t o

pe

ratio

ns

�In

cid

en

t M

an

ag

er

–M

an

ag

e,

tra

ck,

dia

gn

ose

, e

sca

late

, p

rio

ritize

incid

en

ts

Ho

w a

re E

ve

nts

an

d In

cid

en

ts R

ela

ted

?

13-Nov-13

29

Co

pyri

gh

t©

20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

29

Ev

en

ts a

nd

In

cid

en

ts -

2

�A

n In

cid

en

t a

uto

ma

tica

lly c

lea

rs w

he

n e

ve

nt th

at it c

on

tain

s is

cle

are

d

�H

ow

is a

me

tric

ale

rt (

eve

nt)

cle

are

d?

–M

ost

events

are

cle

are

d b

y th

e a

gent

when v

alu

e is b

elo

w t

hre

shold

�T

rouble

shooting:

manual re

-evalu

ate

, change t

hre

shold

s,

dis

able

/

re-e

nable

colle

ction

–M

anually

cle

are

d a

lert

s a

ka S

tate

less a

lert

s (

e.g

. lo

g-b

ased a

lert

s)

�M

anually

cle

ar

in I

ncid

ent

Manager

�C

LI

cle

ar_

sta

tele

ss_ale

rt

�R

ule

with a

ction ‘C

lear

events

’

Ho

w D

o I C

lea

r a

n In

cid

en

t?

13-Nov-13

30

Co

pyri

gh

t©

20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

30

Ho

w d

o I

Ma

na

ge

Ev

en

ts w

he

n T

arg

et

Go

es

Do

wn

?

�A

uto

ma

tic a

na

lysis

of

targ

et

do

wn

eve

nts

�E

na

ble

s a

dm

inis

tra

tors

to

fo

cu

s o

n im

po

rta

nt

eve

nts

�R

CA

eva

lua

tes/r

e-e

va

lua

tes a

s t

arg

et

do

wn

eve

nts

co

me

in

�C

au

sa

l A

na

lysis

Up

da

te a

ttri

bu

te in

Eve

nt

/ In

cid

en

t

–R

oo

t C

au

se

–C

om

po

site

Do

wn

–S

ymp

tom

–N

/A

�R

CA

use

s D

ep

en

ds O

na

nd

Co

mp

osite

Co

nta

ins

asso

cia

tio

ns

Ro

ot C

au

sa

l An

aly

sis

(R

CA

) fo

r Ta

rge

t Ava

ilab

ility

Eve

nts

Ne

w

Re

l3

13-Nov-13

31

Co

pyri

gh

t©

20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

31

Ca

us

al A

na

lys

is f

or

Ta

rge

t A

va

ila

bil

ity E

ve

nts

-2

De

pe

nd

s O

nA

sso

cia

tio

n

We

bL

og

ic S

erv

er

J2

EE

ap

pli

ca

tio

n

Dep

en

ds O

n

J2

EE

Ap

p

Do

wn

eve

nt

WL

S D

ow

n

eve

nt

Sym

pto

m

Root

Cause

RC

A E

ng

ine

E V E N T S

13-Nov-13

32

Co

pyri

gh

t©

20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

32

RA

C

Ins

tan

ce

1

Ca

us

al A

na

lys

is f

or

Ta

rge

t A

va

ila

bil

ity E

ve

nts

-3

Co

mp

osite

Co

nta

ins A

sso

cia

tio

n

Clu

ste

r D

ata

ba

se

Co

mp

osit

e

Co

nta

ins

RA

C

Ins

tan

ce

do

wn

eve

nt

Clu

ste

r

Da

tab

as

e

Do

wn

eve

nt

Sym

pto

m

Com

posite

Dow

n

RC

A E

ng

ine

RA

C

Ins

tan

ce

2

E V E N T S

13-Nov-13

33

Co

pyri

gh

t©

20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

33

Us

ing

RC

A i

n I

nc

ide

nt

Ru

le S

ets

�C

rea

te in

cid

en

ts o

r n

otify

on

ly fo

r n

on

-sym

pto

m e

ve

nts

�E

ve

nt R

ule

: C

ho

ose

Ta

rge

t A

va

ilab

ility

eve

nt ty

pe

AN

D S

eve

rity

in

Fa

tal(t

arg

et

do

wn

)

�C

au

sa

l an

aly

sis

up

da

te:

–E

vent

is m

ark

ed c

ause o

r com

posite d

ow

n

–E

vent

is n

ot

cause n

or

sym

pto

m

�A

ctio

n: e

ma

il, c

rea

te in

cid

en

t, e

tc.

13-Nov-13

34

Co

pyri

gh

t©

20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

rve

d.

34

Us

ing

RC

A i

n I

nc

ide

nt

Ru

le S

ets

-2

�C

rea

te in

cid

en

ts o

r n

otify

on

ly fo

r n

on

-sym

pto

m e

ve

nts

�A

dd

co

nd

itio

n to

th

e A

ctio

n:

–E

vent

has b

een o

pen f

or

xx m

inute

s

–A

llow

s f

or

all

rele

vant

events

to c

om

e in,

update

d R

CA

results

�A

dd

actio

n a

s n

ee

de

d: cre

ate

incid

en

t,

se

nd

em

ail,

etc

.

Va

ria

tio

n: S

ma

ll D

ela

y to

Ge

t U

pd

ate

d R

CA

Re

su

lts

13-Nov-13

35

Co

pyri

gh

t©

20

13

, O

racle

an

d/o

r its a

ffili

ate

s. A

ll ri

gh

ts r

ese

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RC

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es

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an

ag

er

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ot C

au

se

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acte

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13-Nov-13

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Ex

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ym

pto

ms �F

ilte

r in

Syste

m D

ash

bo

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an

d In

cid

en

t M

an

ag

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to e

xclu

de

sym

pto

ms

�S

ho

ws:

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oot

Cause I

ncid

ents

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om

posite D

ow

n I

ncid

ents

–N

/A Incid

ents

Exclu

de

Sym

pto

ms in

Syste

m D

ash

bo

ard

an

d In

cid

en

t M

an

ag

er

13-Nov-13

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Inc

ide

nt

Ru

le S

ets

�R

ule

Se

ts e

xe

cu

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ate

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pa

rate

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rge

ts

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n m

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le r

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se

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pe

rate

on

co

mm

on

se

t o

f ta

rge

ts

–C

reating incid

ents

: F

irst

rule

to c

reate

incid

ent

for

event

win

s (

event

can

only

be p

art

of

one incid

ent)

–C

hangin

g incid

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work

flo

w a

ttribute

s (

ow

ner,

priority

, sta

tus, escala

tion

level):

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rule

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ins

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le s

et o

rde

r

Ord

eri

ng

Ru

le S

ets

: D

oe

s it

re

ally

ma

tte

r?

13-Nov-13

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Inc

ide

nt

Ru

le S

ets

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ut-

of-

bo

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re

co

mm

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de

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or

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tart

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lwa

ys c

rea

te y

ou

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wn

ru

le s

ets

(ca

n c

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an

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Sp

ecify

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arg

et

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les r

ela

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to

th

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ho

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am

e r

ule

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t

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xecu

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usin

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rivile

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ato

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on

-em

ail

actio

ns

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rea

tin

g/u

pd

atin

g in

cid

en

ts,

ne

ed

Ma

na

ge

Ta

rge

t E

ve

nts

on

ta

rge

t

�To

re

ce

ive

em

ail

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recip

ien

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ee

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iew

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ta

rge

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ma

il a

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ress is s

pe

cifie

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rule

se

t cre

ato

r p

rivile

ge

s w

ill b

e c

he

cke

d

Be

st P

ractice

s

13-Nov-13

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Inc

ide

nt

Ma

na

ge

me

nt

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eri

od

ic r

evie

w a

nd

ma

inte

na

nce

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nly

genera

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vents

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are

about

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em

ove t

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dis

able

colle

ction o

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etr

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ou d

on’t c

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about

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dd R

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s t

o a

uto

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ar

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fter

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ays

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urg

e m

anually

cle

ara

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ale

rts /

incid

ents

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LI,

UI)

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e y

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ata

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ut-

of-

box

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ent

Report

s:

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ted I

ncid

ents

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cid

ent

His

tory

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Events

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epository

vie

ws:

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MT

$IN

CID

EN

TS

, M

GM

T$E

VE

NT

S_LA

TE

ST, etc

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Op

tim

iza

tio

n

13-Nov-13

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Be

ne

fits

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nte

rpri

se

Ma

na

ge

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on

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lab

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olu

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l effo

rt

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in s

up

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rie

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pe

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ce

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En

ab

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igh

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alit

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rvic

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me

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als

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st P

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13-Nov-13

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Ad

dit

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al

Re

so

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am

ilia

rize

yo

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elf w

ith

En

terp

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na

ge

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on

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g

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nte

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anager

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ing L

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OT

N)

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tra

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ca

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ma

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on

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sin

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lou

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TN

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pd

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13-Nov-13

42

42

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Q&

A

13-Nov-13

43

Co

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43