What is Sure CRM?

Sure CRM is a powerful SAP add-on that empowers organisations to communicate effectively with their customers

without having to install a dedicated SAP CRM Server

In order to achieve this, we have established a partnership with who have developed a web and e-mail

marketing solution that has been tried and tested by a few big name clients and has been operating since 2009

Sure CRM simply acts as the link between SAP and 's established web and e-mail marketing solution by

making use of a series of Remote Functions Calls

Sure CRM

Why do you need a 3rd party add-on for SAP to send e-mail?

Sure CRM

How will Sure CRM assist you?

Sure CRM

Great communication

Customer Responses

HTML Emails

Marketing Lists

Maintaining Your Customers

Sure CRM

Send Campaigns and review campaign feedback.

Manage users and marketing

lists.

Create Campaigns

Why use Sure CRM?

Sure CRM

Exclusive to SAP

Tight integration

Quick customization

Direct Support Channel

Customer Driven

Under the Hood

Sure CRM

Client hosted on site

Integration is Asynchronous

Audit tracking (xml)

Windows Services

The Architecture

Sure CRM

How it Works

Sure CRM

Installation and testing

Generate GT Templates &

vForms

Set up SPFGo-live

One of our other products, Sure Landscapes, will be used to for the installation process.

Sure Landscapes will automatically create the following objects on your system in a matter of seconds:

• Development Class: A New Development will be created for Sure CRM and it will contain all objects required by

Sure CRM

• Transport: A new Transport will be created which will contain all components of Sure CRM

• Domains, Domain Values

• Data Elements

• Structures

• Database Tables

• Programs, Program Texts, Program Screens

Installation

Sure CRM

Cost and Support

Sure CRM

Support Contract Service Contract

Initial Cost: TBC Initial Cost: TBC

Monthly Cost: TBC Monthly Cost: TBC

8 hours of Support per month 40 hours of Support per month

Free Support during a SAP upgrade Free Support during a SAP upgrade

Free Sure CRM Updates Free Sure CRM Updates

5 Sure Output Programs per month