Upload
maximizer-software
View
190
Download
0
Tags:
Embed Size (px)
Citation preview
© 2014 Maximizer Services Inc. WWW.MAXIMIZER.COM
The Myths & Realities
of Cloud CRM
David Costin
Alex Fishleder
© 2014 Maximizer Services Inc. WWW.MAXIMIZER.COM
Myths Surrounding Cloud CRM
• Security
• Reliability
• Control
• Costs and Integration
© 2014 Maximizer Services Inc. WWW.MAXIMIZER.COM
Security: What Are The Concerns?
“Its more secure to have my CRM data hosted in
my office servers”- True or False?
“Cloud based solutions get hacked all of the time” -
True or False?
“My data will be exposed to more threats in the
cloud” - True or False?
© 2014 Maximizer Services Inc. WWW.MAXIMIZER.COM
Security: What Are The Concerns?
HACKERS
SMB Big BusinessCRM Cloud Vendor
EasySpecific
$
SophisticatedRandom
$?
HardSpecific
$$$
© 2014 Maximizer Services Inc. WWW.MAXIMIZER.COM
Security Realities
What makes Cloud providers so special?
Security Certifications (ISO, PCI, etc.)
Housed in secure buildings with CCTV
24/7 coverage by physical and online security
experts
Equipped with industry leading firewalls &
security protocols
Cloud CRM service providers have a strong
incentive to protect and keep your data safe.
© 2014 Maximizer Services Inc. WWW.MAXIMIZER.COM
Reliability
“My office servers and workstations are more
reliable than cloud CRM”- Myth or Reality?
“Operating in the cloud will result in constant
service disruptions” - Myth or Reality?
“If my office internet connection fails I wont be able
to access my CRM”- Myth or Reality?
© 2014 Maximizer Services Inc. WWW.MAXIMIZER.COM
Reliability Concerns?
CloudSMB
Cloud CRMDistributed WiFi Cell Modem
Coffee ShopHome
Cell
© 2014 Maximizer Services Inc. WWW.MAXIMIZER.COM
Cloud Reliability: The Facts
Datacenters are advanced IT environments with
redundancy at various levels: servers, power,
internet, cooling and around the clock support.
© 2014 Maximizer Services Inc. WWW.MAXIMIZER.COM
Data Control
“The cloud provider owns my data stored in their
servers”- True or False?
“I wont be able to migrate my database to other
providers and or platforms” – True or False?
“My data will be stored overseas, exposing me to
unknown risks ” - True or False?
© 2014 Maximizer Services Inc. WWW.MAXIMIZER.COM
YOU Have Control Over Your Data
You do not have to relinquish control, Terms of
Services agreement identifies data ownership
Your data is not “locked in” since provider can
transfer data via standard formats (CSV, BAK).
Look for a cloud provider that is accessible
© 2014 Maximizer Services Inc. WWW.MAXIMIZER.COM
Costs and Integration
“Cloud CRM is more expensive than its On-
Premise counterpart” – Myth or Reality?
“Its easier and cheaper to configure an on premise
solution” – Myth or Reality?
“Cloud CRM has limited integration options” - Myth
or Reality?
© 2014 Maximizer Services Inc. WWW.MAXIMIZER.COM
Costs and Integration: Facts
Cloud CRM allows your business to avoid
upfront costs of expensive hardware, IT Staff,
Consulting, etc.
Cloud CRM can be tailored to your business
needs
Cloud CRM vendors can be customized to
integrate your other business applications
© 2014 Maximizer Services Inc. WWW.MAXIMIZER.COM
Cloud CRM The Hidden Gems
Globally Cloud services are processing half of the
data and will be handling over 65% by the end of
2017
Cloud CRM supports remote access without the
hassle of setting it up on-site
Cloud CRM is a service; expect higher levels of
customer service.
Minimal technical and IT skills are required when
using Cloud CRM.
© 2014 Maximizer Services Inc. WWW.MAXIMIZER.COM
Cloud CRM Checklist
Always assess the CRM provider and don’t
forget to ask questions!
Enquire about what cloud platform is being used
and what are its DC capabilities. ( Tier 1,2,3,4?)
Review software capabilities and deployment
roadmap.
Test the system from all the locations you intend
to use it from.
© 2014 Maximizer Services Inc. WWW.MAXIMIZER.COM
THANK YOU
For more information,
email [email protected] or call 1-800-804-6299