Excellence MattersRobin M. WareThe Ware Agency

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The Ware AgencyConference and Event Planner

Marketing and PR for Churches and Ministers

Church Hospitality Workshops: Event Planning, Church Hospitality and Social

Media

Workshops and Conference

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Shoots are:$400 – Singles$600 - Couples

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The PreviewOnline Hospitality AssessmentWEBSITE – ONLINE CHURCH

Church Hospitality Assessment

3 Reasons Visitors Don’t Join No connection

Music Department Speakers message

Cleanliness of the Building Restrooms Lobby Sanctuary

Hospitality Weren’t Properly Greeted Were asked to move

seats (embarrassed) Children didn’t enjoy

services

What can we do to address these issues?

Parking Lot + Visitors Greeters in Place?

Uniformed?

Special Parking

Headlights/Hazards

Car Greeting

Red Carpet Entrance

Greet with name and point out restrooms

Youth Workers to lead to Youth area

What else?

Shuttle? Welcome CD? Step on Guide? Script?

Flags on Light Poles

Feather Banners

Proper Signage

Well Manicured Lawn

Attractive Landscape

No broken or blown out lights

What’s the condition of your Parking Lot?

10+ Tips for Greeters1. Smile. Fresh Breath. Lite Perfume. Lite Make Up.

Make eye contact.

2. Be properly attired.

3. Take initiative and greet them in the parking lot.

4. High Beams

5. Umbrellas

6. Are you new?

7. Use Hospitable Leaders

8. Feather Banners/Flags

9. Escort

10. Visitors Reception

11. End of Service Greeting

12. Survey Monkey

New MembersWelcome Home!

7 Touches1. New Members Reception (day of)

2. Welcome Gift: CD of service they joined during/Calendar/Postcards with letter or brochure explaining New Members process

3. Telephone Call from New Members Pastor (day of)

4. Email Welcome Letter from Pastor (day of)

5. Email from Ministry Leader in areas of interest (w/in 72 hrs)

6. Email SlideShare presentation, Facebook link, Weekly Prayer info etc.

7. Telephone call on Friday reminding about Sunday service/answer questions

Thank You!Booking Information:

Robin M. Ware, CMP

www.robinmware.com

678.618.6264