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Janelle Malama, Paul Landholt
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instant video
Goals
Retain
Use current devices to full potential
Realize importance of their click
Get customer commited before they hit the couch
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instant videoLandscape
brand objectives/vision
You know... the qualityreliabilityserviceconsistency
.com
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InstantPremeditated Leisure
• Pay per view service• Streams movies to your TV• Big variety• Maximum quality
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Landscape
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BOX
SMART TV
COMPUTER
Begin with the end in mind
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Landscape
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Competition/Threats/Direct
Subscription based
Click abusers
YouTube for sitcoms
Contemporary clickers
Couch surfing
Leisurely Clickers
hulu Cable Provider
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Landscape
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In-direct Competition/Threats
Digital deliveryStays personal in a big space
Current & FunOffbeat toneEncourage offline behavior
Simple messageHide the gritty detailsAid to reach potential
Zappos Thrillist Gatorade
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Landscape
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instant videoTarget
TARGET
PEW & Nielsen Research Published reports
Methods of research
Click Streams/Browser history 30% borrowed 70% stolen
How the target grew up Survey of M/F informants
Desktop / Mobile home screen Screen shots and hiearchy
Quantcast Not definitve answers
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TARGET
Target
Nuts & Bolts
30 - 50Value friends* over criticsTech friendly but not tech savvyHave a smart TV or compatible boxMiddle to late adoptersIntake exceeds output Currently waiting to buy movies*Friend - digitally speaking, is someone you follow or have a high click relationship with
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Habits/online behavior
Digital Errands Personal News
• Productive clicks• Enhances their offline life• Planning• Research• Staying organized
• Front page stories• Facebook feed• Trusted sites for big information•staying informed
• Enjoy the dumb videos• Simple app games• Reading useless knowledge• Staying sane
Catch a quick break
Target
TARGET
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TARGET
Their Devices
Home baseCan’t live withoutPreferred methodof online transportation
Trusted Space/comfortWhere big moments take place
UtilitySupport systemNot a lifeline
Haven’t reached the potential
Winding down toolWhite noiseConsistent
Permanent locationLiving room revolves around it
COM
PUTE
RM
OBIL
E PH
ONE
TELE
VISI
ONTarget
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Click Stream
FACEBOOK / most recent / like / photos / Hawiian vacation
GMAIL / inbox / reply all / re: baby shower
ZAPPOS / featured / sale / boots
NEWS / most popular / ‘lady gaga’s grammy outfit
NY TIMES / world news / obama
WIKIPEDIA / search / justin bieber
ESPN / Leaderboard / Scores /
YOUTUBE / most popular / funny
PEOPLE / Who wore it best / vote / JLo
CHEAPOAIR / search / roundtrip / CHI to LAX
HOMEPAGE / top stories / weather
TARGET
Z
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instant videoMessage
MESSAGE
Meaningful Clicks
Ordinary Clicks Powerful Clicks
Booking a flight
Casting a vote
Transfer of funds
‘Like’ button
Follow
RSVPAllowing permission
Angry Birds
iTunes
Send a text
Search
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MESSAGE
The click goes further with Amazon Instant.
Message
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Click and your set.
• To watch any content (over 7,000 titles)• Maximum quality possible (whatever connection speed you have)• It’s yours (in your library)• Amazon takes care of the dirty work
MESSAGE
Message
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IDENTITY PLANNING POTENTIAL
MESSAGE
• support/vote• personal• a blessing• fingerprint
• locked in• set plans• begin• look forward to
• unleash• wow factor• transport
By clicking you are also saying:
Message
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Maximize each one
Find the best way to transform one click into something meaningful for the target
Move them towards something that is either productive or highlights simplicity
Opportunity
OPPORTUNITY
472.2 Clicks per dayThe average person makes
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Best way to use digital in the target’s life
OPPORTUNITY
Opportunity
For amazon to best use digitalshow where the right click can take you
Make it count
Simple but powerful
Best use of time
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Connect through these vehicles
HIGH
LOW
Channels
CHANNELS
AEmail
Social
Mobile
Search
Affiliate
Apps/Micro
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What the click means on paid channels
Affiliate
CHANNELS
Banner/SEO Mobile
To show authority and give reassurance
Gain rapport
Informative
Direct to the store
Don’t waste their time
A place to explore but not engageBit size consuming. Reference/Utility
Show me something new
Channels
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CHANNELS
Social Website Apps/Mobile Site
Channels
Trust factor
Listen to others to make a good decision
Purchase minded
Have in mind what they want to watchThe cash register
UtilityLooking at Amazon away from their home base but not purchasing
New to the sceneShow where it can take you
Give more direction to on-demand
Adding to a wishlist
What the click means on owned channels
If you had one click where would you put it?
How powerful can one click be?
What potential of their devices can be unleashed?
ChannelsThought Starters