Snapshot from MRT and LRT System Map

• There are 2 platforms: Platform 1 and

Platform 2.

• There are also 2 LRT services: Service A

which goes the Senja way and Service B

via Petir. The track divides into 2 ways at

Bukit Panjang Station.

• Even though the train service goes 2

ways in between the trip, but it still goes

• This shows the Bukit Panjang LRT has 2 train services: Service A and B.

Service A from Choa Chu Kang goes towards Senja, Service B from

Choa Chu Kang goes towards Petir.

• It divides into two different ways after Bukit Panjang Station, and it goes

a loop.

• It also shows that normally Platform 2 will not open unless during peak

hours, but for people who do not know this, it is an disadvantage for

them. As some people are not aware of the Wikipedia info and not all

people will take note of the LRT announcement of the available platform

• Inform passengers on train

schedule(timing)

–Eg. Next train: 3mins

• Inform passengers of the

different stops/stations the

train service will go to

• Direct passengers which way

to go to

Service A, B and a overall LRT route

under Platform 2 Map.

Service A, B and a overall LRT route

under Platform 1 Map.

Service A via Senja (It goes towards

Senja’s way first) then one around back

to Choa Chu Kang

Service B via Petir (It goes towards

Petir’s way first) then one around back

to Choa Chu Kang.

Arrow

indicating the

direction

Arrow

indicating

the direction

Platform 1: Showing the next

Service and the timing of next

service.

Platform 2: Normally not in

service, only when it is during

peak hours

• People stood in front of the map for a long time

• It took them some time to figure out what the map is

actually showing

• People do not understand the map

• People having confused look on their faces

• Some of the people didn’t even realize there’s an

arrow indicating the route individual service is going

• People do not know where to stand to wait for the

LRT, they just follow the crowd

• Many people stand at Platform 2 because they do

not know Platform 2 is not in service

• Personal Experience(First time taking the LRT):

– Confused after looking at the map

• 2 platforms, only 1 is in service

• 1 platform, 2 Services (Service A and B)

• Didn’t know which service to take

– Map is not straight forward

• No indication on Via Senja or Via Petir (The only indication is an

arrow, which is not obvious enough)

– Didn’t know Platform 2 is not in service because the

screen showing words flashing is fast and not obvious

enough

– Color of the arrow is same as the route, which is gray.

There’s no contrast

– No duration given between each station on the LRT

Person A, which is the stranger, was on the same LRT ride with me from Choa Chu Kang

• Person A: Excuse me, does this train goes to Jelapang Station? I looked at the map for a long time but didn’t get it, in the end I just took it without knowing, so I need your help to get to the station.

• Me: I…think so. (Reason I answered this is because the LRT hasn’t reach Bukit Panjangstation yet so I myself forgot which service I took as each service goes different ways, that is why I couldn’t answer her immediately)

• Person 1:

– Confused over the platform and train

schedule on the screen: As there are 2

platforms, but only 1 platform is in

service, and it includes both Service A

and B.

– Confused over the map: Couldn’t see

the arrow that’s indicating the direction

and the map looks messy

• Person 2:

– Hard to understand the LRT Map: “It was little

bit confusing at the first look. But after

carefully reading it a few times, i then

understood how the train moves along the

map.”

– “I didn't know which track was available, until i

heard the announcement.”

– “To be honest, I didn’t even realize there was

an arrow, but now I find it confusing still.”

• Person 3:

– “It’s very confusing to me”

– “It’s not as direct as MRT’s one”

– “It took me awhile to figure out

what it is showing.”

– “There’s no duration given between

each station on the map”

Screen is:

• Direct

• Simple

• Easy to

understand

MRT Map:

• Clear

• Simple (One

straight line

down)

• Straight forward

• Not confusing

• Provides

duration between

individual stop

• One platform for

one way

• Someone who just shifted into a new

house at this particular area that have

to take the LRT everyday to travel

• Someone who is going to visit a friend

that’s staying at the area that requires

to take the LRT

I decide to combine these 2 scenarios together since both

scenarios needs a clearer and better map direction to find out

their way or the service they need to take to get to their

designated place.

Question to ask:

• Instead of having 2

platforms providing

the same services

and 1 of the platform

is normally not in

use, why not make

each platform provide

individual service?

• Why not make one service to each platform?– Platform 1: Via Senja, Platform 2: Via Petir

– It would be better so one map include only the stations the service go to

– But might not be a good idea, reason why is platform 2 not in service normally is because it is not rush hour, so…it breaks down to:

• Why not make the “platform not in service” more obvious to the passengers instead?

• For the map, why not make it into one straight line instead of the whole map and using one small arrow to indicate the direction?

• Platform 1 – Service A, Platform 2 – Service B

• One platform for one service

• LRT Map, One service – one route

The

difference

between

the 2

services

• Making the “NOT IN SERVICE” more

obvious to people

Break

down

into their

individua

l route

• Using

different

colors to

indicate

the

change

of route

• I’m planning to do a few more

ideation on the designs and after

that I will be testing out on people

so that I can improvise on the

designs.