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A presentation looking at the role of online communities in opening up access to support and information for young people.
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online community“friends and experts”
online community
http://www.flickr.com/photos/kenyee/1356971026/in/photostream/
Service promotion
http://www.flickr.com/photos/chrispyworld/3241230371/sizes/l/in/photostream/
Service delivery
Tech
h http://www.flickr.com/photos/heyitsgarrett/401373773/sizes/z/in/photostream/
People
http://www.flickr.com/photos/meer/172210681/sizes/z/in/photostream/
The web is a means to…
community
= relationships
YouthNet =
YouthNet = info & support
Universal
Holistic
The web is a means to…
Join up: issues
Holis
tic
Unive
rsalJoin up: people
?
Ideal advisor
Ideal advisor“a combo of two personas”
Friend
http://www.flickr.com/photos/nataliejohnson/341127674/sizes/z/in/photostream/
http://www.flickr.com/photos/afsilva/318760533/sizes/z/in/photostream/
• emotional support• non-judgmental• a good listener
Friend
Expert
http://www.flickr.com/photos/bisgovuk/3946581603/sizes/z/in/photostream/
http://www.flickr.com/photos/dame-edith/5326106204/sizes/z/in/photostream/
• source of accurate info• an authority in support options• takes an external perspective
Expert
Basic intuition
No one person is enough
Intimate understanding lacks external perspective
Limitations…
Friend
Specialist knowledge lacks personal understanding
Limitations…
Expert
Blends values
Challenges barriers
Values of friends
• discussion
Values of friends
• discussion• equality
Values of friends
• discussion• equality• sharing
Values of experts
• advice
Values of experts
• advice• authority
Values of experts
• advice• authority• boundaries
Barriers to peer support
• isolation
Barriers to peer support
• isolation• fear of stigma
Barriers to peer support
• isolation• fear of stigma• communication
Barriers to expert support
• understanding access
Barriers to expert support
• understanding access• fear a loss of control
Barriers to expert support
• understanding access• fear a loss of control• communication
Friend Expert
Discussion Advice
Equality Authority
Sharing Boundaries
Isolation Accessibility
Fear of stigma Fear of a loss of control
Communication Communication
Valu
es
Barr
iers
=online community
http://www.flickr.com/photos/meer/172210681/sizes/z/in/photostream/
YouthNet = info & support
Service provision
Service facilitation
Editors, moderators, advisors, volunteer
managers
Facilitatetransformation
Peers become source of support
Experts become more accessible
same challenge
online community offers new opportunities to
meet that same challenge
we have a different role
