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Enterprise-wide Customer Service with Microsoft Lync and Genesys Smart Link
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Call centres: a global or embedded production model? The 'Global Call Centre Industry' project PD Dr. Ursula Holtgrewe, FORBA, Vienna (
[email protected]
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SAP BCM 7 Users Access Control Setup
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Call centres: a global or embedded production model? The 'Global Call Centre Industry' project
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