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The top documents tagged [desired service slide]
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Chapter 10. The service environment includes all aspects of the organizations physical facility (servicescape) as well as other tangible aspects of tangible
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4-1 Customer Expectations of Service Meaning and Types of Service Expectations Factors that Influence Customer Expectations of Service Issues Involving
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Models of service quality. The evolution of service quality Disconfirmation of expectations The Nordic model The three component model The Gaps model
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