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ENTREPRENEURSHIP Lecture No: 28 Resource Person: Malik Jawad Saboor Assistant Professor Department of Management Sciences COMSATS Institute of Information
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1 Customer and Market Focus in the Baldrige Criteria Examines how an organization determines requirements, expectations, and preferences of customers and
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1 Chapter 4 Focusing on Customers. Key Idea Introduction To create satisfied customers, the organization needs to identify customers’ needs, design the
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Module 4 Focusing on Customers 1. Quiz What is the difference between explicit and tacit knowledge? Deming’s 14 Points: Which ones can you name/remember?
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1 Chapter 4 Focusing on Customers. Key Idea To create satisfied customers, the organization needs to identify customers’ needs, design the production
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