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Process Management
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An Introduction to LibQUAL+™ New Ways of Listening to Users Washington, DC November 5, 2005 Martha Kyrillidou Amy Hoseth Jonathan Sousa old.libqual.org
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Online Northwest Twentieth Annual Conference Corvallis, Oregon February 28, 2003 Julia Blixrud, ARL Director of Information Services LibQUAL+ TM: An Innovative,
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TM Project web site old.libqual.org Process Management America Library Association Midwinter Conference Philadelphia, PA January 24, 2003 Presented by
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Vol 63 Issue 1 - OCEA Employee 2010 January February March
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