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The top documents tagged [principles of itil]
Documents
ITIL Introduction
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Structured Approach to Database Administration - NoCOUG - Feb 2005
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ISO/IEC 20000 and ITIL
667 views
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ITIL Introduction Linpei Zhang April, 2006. What’s ITIL? ITIL (Information Technology Infrastructure Library) is a framework of best practices approaches
221 views