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The top documents tagged [reference encounter]
Education
Seeking Synchronicity: Revelations & Recommendations for Virtual Reference
166 views
Education
Negotiating instruction in the chat environment
87 views
Education
Reference presenation
64 views
Documents
Mixed Emotions: The Affective Experience of Librarians During Virtual Reference Instructional Work Susan Wengler Ph.D. Student Rutgers, The State University
239 views
Documents
Motivations and uses: Evaluating virtual reference service
222 views