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The top documents tagged [service desk professional]
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CHAPTER 5: HANDLING DIFFICULT CUSTOMER SITUATIONS A Guide to Customer Service Skills for the Service Desk Professional Third Edition
246 views
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CHAPTER 6: SOLVING AND PREVENTING INCIDENTS AND PROBLEMS A Guide to Customer Service Skills for the Service Desk Professional Third Edition
238 views
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CHAPTER 2: DEVELOPING STRONG LISTENING AND COMMUNICATION SKILLS A Guide to Customer Service Skills for the Service Desk Professional Third Edition
226 views
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CHAPTER 4: TECHNICAL WRITING SKILLS FOR SUPPORT PROFESSIONALS A Guide to Customer Service Skills for the Service Desk Professional Third Edition
244 views