REMOTE IS NOT RESPONDING - TROUBLESHOOTING STEPS

NOTE: Before following the troubleshooting steps below, please ensure you have inserted a fresh set of batteries in your remote.

ROKUCOMSUPPORT.COM

Troubleshooting steps - Wi-Fi remotes

Step 1: Try pressing the pairing button:(Roku 4, Roku 3, Roku 2, Roku 2 XS, Roku Streaming Stick HDMI version model 3500) 

• Open the battery compartment by removing the battery cover.

• Quickly press and release the pairing button.• Test the remote and see if it works.

Troubleshooting steps - Wi-Fi remotes

Step 2: Try power-cycling the Roku player then remote(Roku 4, Roku 3, Roku 2, Roku 2 XS, Roku Streaming Stick HDMI version model 3500) 

• Remove the power from the Roku player and return the power after 20 seconds.

• When the Roku player is fully booted remove the batteries from the remote.

• Reinsert the batteries after a few seconds then check for functionality.

Troubleshooting steps - Wi-Fi remotes

Step 3: Try pairing the remote again(Roku 4, Roku 3, Roku 2, Roku 2 XS, Roku Streaming Stick HDMI version model 3500) 

• Open the battery compartment by removing the battery cover.

• Press and hold the pairing button for 3 seconds or until you see the pairing LED begin to flash.

• The remote pairing dialog should appear on your TV screen.

Troubleshooting steps - Wi-Fi remotes

Step 4: Try clearing and re-pairing the remote(Roku 4, Roku 3, Roku 2, Roku 2 XS, Roku Streaming Stick HDMI version model 3500) 

• Open the battery compartment by removing the battery cover

• Unplug the power supply from your Roku player.• Press and hold the A and B button on the Roku

remote (or the Home and Down buttons, if your remote does not have A & B buttons) and then press the pairing button on the remote while still holding down the A and B buttons.

Troubleshooting steps - Wi-Fi remotes

Step 4: Try clearing and re-pairing the remote(Roku 4, Roku 3, Roku 2, Roku 2 XS, Roku Streaming Stick HDMI version model 3500) 

• The remote pairing LED should flash. When it does, release the buttons.

• You should see 3 more LED flashes. This will clear the remote.

• Reconnect the power supply to the Roku player.

Troubleshooting steps - Wi-Fi remotes

Step 4: Try clearing and re-pairing the remote(Roku 4, Roku 3, Roku 2, Roku 2 XS, Roku Streaming Stick HDMI version model 3500) 

• Put the remote into pairing mode by pressing and holding the pairing button until the pairing LED flashes. (about 3 seconds)

• Once the Roku player is fully rebooted, you will see the pairing message on screen after a few moments and your Roku player will pair with the remote.

Troubleshooting steps - Wi-Fi remotes

Step 5: If all the above steps still does not fix the issue, a Factory Reset may be required

(Roku 4, Roku 3, Roku 2, Roku 2 XS, Roku Streaming Stick HDMI version model 3500) 

• Find the reset button on the back or bottom your Roku device, or the top of the Roku Streaming Stick, and hold it for 20 seconds

• Examples of where the find the reset button are below:

Troubleshooting steps - Wi-Fi remotes

(Roku 4, Roku 3, Roku 2, Roku 2 XS, Roku Streaming Stick HDMI version model 3500) 

If all of the above steps still do not resolve the issue you are having with your remote, please click here to contact Roku Support855-293-0942

Visit uswww.rokucomsupport.com/roku-troubleshooting