2013 HID University Conclusion and Wrap Up

1 Life Technologies™ |

Conclusion – Wrap-‐Up

Improving Customer Experience Ini3a3ves & Final Notes


LIFE Certificate of Analysis (CoA) App

•  Scan a product barcode from your iOS mobile device to find your CoA document

•  Scan à View / Store à Send CoAs

•  Supported on all iPhones, iPod Touch and iPads

Scan to Download

Available now on iTunes


NEW LIFE HID Website – Improvements Underway

SEARCH MADE SIMPLE One Stop Search to find all relevant

HID resources

APPLICATION FOCUSED NAVIGATION Complete Workflow Solu3ons (Casework, Database, + More)

STAY CONNECTED Social Media, Upcoming Events, and

Communi3es

What’s Next

www.lifetechnologies.com/hid


LIFE HID CONNECTED

COMMUNITIES (150+ AcVve)

SHARE (8000+ Views)

SOCIAL (150+

Followers)

Mobile Desktop

ALWAYS ON ACCESS ANYTIME – ANYPLACE -‐ ANYWHERE

Y-‐STR Human_ID


§  All PrepFiler® Express Kit plas3cs, including PrepFiler® LySep columns, and PrepFiler® 96-‐well Spin and Filter Plates are assembled and packaged in a clean room environment, with minimal human interac3on

§  Plas3c components above undergo “decontamina3on” by ethylene oxide for removal of any poten3al extraneous DNA

§  These consumables are screened for the presence of any extraneous human DNA, using internal kit QC methods on every batch of kits produced, and by external tes3ng conducted by an independent third party on a quarterly basis

Plastic Consumable Cleanliness Initiatives


Global On Market Support Structure

Jeff Sailus Global On Market Support

Technical Leader

Ellen Crone (Bishop) US West Tech Support

Global Escalation

Mark Danus US East Tech Support

Global Escalation

Combined 44 years HID experience with

the company!!!

Evelyn Cheung Product Assurance

Liwei Qi Product Assurance

Yurah Yen Product Assurance


Global On Market Support DuVes

§ Primary Contact for Tech Support for US Customers −  1.888.821.4443 #1 −  [email protected]

§  Global EscalaVon support for interna3onal support teams

§  Customer Response – Develop test plans, perform tes3ng, and write reports in rela3on to direct customer returns

§  Product Management – perform valida3on tes3ng for new products and/or workflows (i.e. new instrument)

§  Manufacturing Support – assist manufacturing teams with laboratory support as necessary for HID specific products


HID Service SoluVons §  HID Professional Services Program (HPS)

−  Delivery of internal valida3on programs and/or performance checks on any Applied Biosystems HID product

−  Robo3c Valida3on/Implementa3on Support §  “HID University” Training Programs

−  Comprehensive suite of training courses designed to provide con3nuing educa3on to forensic DNA analysts

§  LIFE Center for Forensic Excellence at UNTHSC −  Helps developing na3ons to rapidly establish world-‐class database laboratories

through a unique cer3ficate training program

Advisory ConsulVng

Complete Laboratory IntegraVon and ValidaVon

Analyst Training Programs

On-‐site Support and Training


Instruments & Services Portal

The Instruments & Services Portal is a free, on-line tool to manage instrument use and care.

Launched October 2012 in North America & Europe Winner of the 2012 Oracle Innovation Award

www.lifetechnologies.com/ISPortal


DashBoard


Instruments & Services Portal Video

11


THANK YOU!!

Ariana Wheaton Senior Market Development Manager- Americas Life Technologies Phone: 650.533.8501 Email: [email protected]

FOR FORENSIC OR PATERNITY USE ONLY. ©2013 Life Technologies Corporation. All rights reserved. The trademarks mentioned herein are the property of Life Technologies Corporation and/or its affiliate(s) or their respective owners. The content provided herein may relate to products that have not been officially released and is subject to change without notice.

Technology

2013 HID University Conclusion and Wrap Up