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www.enspektos.com 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study January 2013

5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

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(For the best reading experience, download this presentation.) To help expand and propel conversation about Pew's important work, we have developed this presentation. It focuses on five critical questions raised by Pew's research that have been rarely articulated and addressed.

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Page 1: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

www.enspektos.com

5 Non-Obvious Questions Raised By Pew Internet's

Health Online 2013 Study

January 2013

Page 2: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

Developed By Enspektos | A Bit About Us

Founded in 2005, Enspektos, LLC is a digital health marketing communications innovation consultancy. We work with a range of health organizations, including pharmaceutical companies, payers, non-profits and government agencies.

We exist to help our clients (and the broad health industry) use digital technologies to inspire patients, caregivers and others to take action around health and wellness. We achieve this goal by developing and deploying a range of products and services, including enmoebius, a patent pending digital surveillance and behavioral measurement engine that reveals the link between digital health content and behavior change.

Learn more about Enspektos at www.enspektos.com.

Click Here to Learn More

Page 3: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

January 15, 2013: Pew Releases its Annual Report on How People Consume Digital Health Content

Click Here to Learn More

Page 4: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

Headline #1Many Rely on Dr. Google to Diagnose Medical Conditions

Page 5: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

Headline #2The Insured and Women Are More

Likely to Search Online for Health Info

Source: Pew Internet, 2013

Source: Pew Internet, 2013

Page 6: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

This is Fantastic Data!

Page 7: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

But, There Are Certain Curiosities (or Questions) Raised by Pew's Research

Page 8: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

We'll Address Them By Examining Pew's Research Along With Our Own

Digital Health Dataset

Page 9: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

What Data Did We Collect?

Page 10: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

digihealth pulse is Enspektos, LLC's Research Initiative Examining Digital Health Technology

Adoption and the Impact of Content Consumption on Health Awareness, Perceptions and Behaviors

Click Here to Learn More

Page 11: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

To Date, We've Passively Observed the Web and

Social Media Content Consumed by Online Moms, Health Providers and

Active Digital Health Consumers

Click Here to Learn More

Page 12: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

We've Also Collected Survey Data on How They Are Using a Range of Digital

Technologies for Health

Click Here to Learn More

digihealth pulse is an Ongoing Research Study

Page 13: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

Pew Said

A Note Before We Begin

But, We're Interested in the Scope and Impact of Digital Health Content Consumption,

So We'll Talk About Both

Source: Pew Internet, 2013

Page 14: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

Is Search the Center of the Online Health Info Consumption Universe?

1.

Question

Page 15: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

Pew Said:

Source: Pew Internet, 2013

Page 16: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

This Question Makes Sense to Ask in a Survey Because It May Be Easier for People

to Recall Health Content Consumption That's Proactive in Nature

Page 17: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

And, If You Ask People to Recall More Detail About Their Online Health Content Consumption Activities,

You Run into Trouble

“The test results [significantly differ] between passively observed data and respondent recall. . . . Respondents select websites which are familiar as sources of health and wellness information, but which they either do not actually visit or visit regularly enough to validate with

passive observations."

Source: Kantar Media, Safecount, 2011

This Study Illustrates Why What People Say is Sometimes Different from What They Do

Page 18: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

We Should Not Forget That People Consume Health Content Whether

They Are Seeking It or Not

Page 19: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

Search is Only Part of the Picture, Much Health Content is Being Consumed Serendipitously

From Enspektos, LLC Tracking Study of 398 Active Digital Health Consumers Conducted Sept. - Oct. 2012

Page 20: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

Implications

We Need to Consider the Many Ways People Are Consuming Digital Health Information Across

Caregiver, Provider or Patient Journeys and How This Content Influences Them at Each Stage

Search is Important But, It Shouldn't Be Our Primary Focus

1.

Page 21: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

Is Offline More Important Than Online When it Comes to

Health Information Consumption and Influence?

2.

Question

Page 22: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

Pew Said:

Source: Pew Internet, 2013

Page 23: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

Yet, Are Offline Information Sources Also Influencing Opinion About

Health and Wellness?

Page 24: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

Online Moms Are Widely Recognized As Digital Power Users, But Offline Health Info Sources Carry Weight

From Enspektos, LLC Study of 573 Online Moms Conducted in Late 2011 - Early 2012

Page 25: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

Implications

Despite the Rise of Digital, Humans Still Power Health

Offline Health Information Sources Are Key

2.

The Machines Haven't Won, Yet

Page 26: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

Are We Paying Enough Attention to the Fact That Minorities

Are Important in Digital Health?

3.

Question

Page 27: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

Pew Said:

Source: Pew Internet, 2013

Page 28: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

We've Also Seen How Minorities Are More Likely to Download Mobile Health Apps(Some of Our Online Mother Data Appears Below)

From Enspektos, LLC Study of 573 Online Moms Conducted in Late 2011 - Early 2012

Page 29: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

Do We Understand Why Minorities Are Using These Technologies and

What They Want?

Page 30: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

Implications

Take Note: Unlocking How and Why Minorities Use the Web, Mobile and Other Digital Technologies

Could Yield Tremendous Benefits

Don't Forget People of Color in Digital Health

3.

Page 31: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

Is Social Media Less Important Than We Think in Health?

4.

Question

Page 32: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

Most People Aren't Turning to Social Networks Firstto Find Health Content

Data Source: Pew Internet, 2013

Page 33: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

Some Health Content is Less Likely to Be Consumed on Social Networks

(Data Shown Below Was Collected During Online Moms' Unaided Social Media/Web Sessions)

*Among mothers with Twitter/Facebook accounts who granted permission to trackstatus updates

Analysis conducted on data collected between November 7 and December 20, 2011

Numerous categories tracked, four shown above are for illustrative purposes

From Enspektos, LLC Tracking Study of 538 Online Moms

Page 34: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

Implications

But, We Need to Better Understand Social's True Impact on Awareness, Perceptions and Behavior

Across a Variety of Disease States

Social Media Can't Be Dismissed

4.

Page 35: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

Is the Digital Health Money Train Moving in the Right Direction?

5.

Question

Page 36: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

A Look at Common Digital Health Investments

Source: Rock Health - Mid-2012 Digital Health Funding Report

Source: Rock Health - End of 2012 Digital Health Funding Report

Page 37: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

$150M Invested in Tracking Tools

But, Limited Self-Tracking is Happening via Mobile

Source: Rock Health - End of 2012 Digital Health Funding Report

Data Source: Pew Internet, 2013

Page 38: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

Sensors Are a Big Focus

But More Data on Digital Health Consumer Demand

Needed (as of Early 2013)

Source: Rock Health - Mid-2012 Digital Health Funding Report

Page 39: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

Implications

Questions Remain About How Well Digital Health Investment Activity is

Aligned With Market Demand, But . . .

5.

Page 40: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

Enspektos is Gathering Data on Emerging Digital Health Technology Trends via

digihealth pulse

Click Here to Learn More

Page 41: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

Remember, Don't Be Afraid to Ask (and Answer) the Non-Obvious Questions

About Digital Health Trend and Impact Research

Page 42: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

And One More Thing . . .

Page 43: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

Information is Abundant

Page 44: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

Insights Are Scarce

Page 45: 5 Non-Obvious Questions Raised By Pew Internet's Health Online 2013 Study

Choose Insight

Go Beyond the Obvious With Enspektos, LLC's Digital Health Market Research and Advisory

Service, enmoebius bronze

Click Here to Get Started Now