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Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
Safety in Aviation
8 Steps to an efficient SMS
Bob Trevelyan– Sextant Readings Solutions Inc.
October 7, 2010
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
Purpose of the Webinar
To enable you meet the challenges related
to SMS and new FAA oversight in 8 steps
While: Maximizing ROI Increasing Operational Readiness Reducing accidents
Showing you how an electronic SMS solution can help…
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
What is SMS?
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
FAA considers SMS as:
“A management system for integrating safety activities into normal day-to-
day business practices”Dr. Don Arendt
FAA 2009
What is “SMS”?
Advisory Circular 120-92A
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
The 8 Steps
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
8 Steps to an efficient SMS
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
Step 1
Gain Top Management Commitment
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
Without the commitment you cannot embody SMS in the business
The safety culture is unique to your business and is tempered by top management
Everybody must operate and manage within a safety culture
The Reality:
System safety principles minimize the
risk of operations while enhancing Profits
1. Top Management Commitment
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
So how do you enable management to adopt SMS?
An electronic SMS solution can provide a
framework for adoption by:
Promoting a Safety Culture
Facilitating reports
Providing analytics
Centralizing safety information
Tracking the cost of safety
1. Top Management Commitment
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
Questions?
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
Step 2
Implement Safety Management Across a
your organization
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
OK the team is committed
– Now what?
We haveSMS!
2. Implementing Safety Management Across a your organization
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
How do you bring all the information related to safety together?
2. Implementing Safety Management Across a your organization
How do you capture it when anybody can (should) report events related to safety?
How do you relate training to safety? How do you enable controlled document
management? How do you cross departmental boundaries? How can you view the risk profile at any time? How do you tie costs to incidents? How do you build proper signature authorities? How do you follow up on everybody?
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
An electronic SMS solution can assist
implementation by:
Providing an information foundation
Engaging all relevant personnel
Enabling a culture of safety
How do you implement SMS Across a your organization?
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
Step 3
Ensuring Documentation, Including Processes,
Signatures and Delivery
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
Does your tech pubs organization look like this?
Are your manuals full of sticky notes?
How do you ensure that only the latest approved document is in use?
• Does your flight ops group hold all their own manuals? Do they follow exact procedures for updating and distribution?
16
Common issues within documentation…
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
Organizations are required to:
1) Have Safety Assurance processes in place
2) Maintain safety processes as part of SMS
3) Ensure processes are supported by clear and concise documentation
3. Ensuring Documentation, Including Processes, Signatures and Delivery
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
Providing a common, accessible current library
Controlling updates and revisions Providing an organization-wide distribution
system Tracking approval feedback
How do you ensure documentation compliance?An electronic SMS solution can help document management by:
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
Step 4
Enable a Culture of
Incident Reporting
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
Here’s your hat –
What happens today if an employee reports a mistake?
4. Enable a Culture of Incident Reporting
And your final paycheck
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
Under SMS, employees are encouraged to report without
reprisal
Different types of reporting:
Confidential – must be respected Safety issues – must be acted upon
4. Enable a Culture of Incident Reporting
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
An electronic SMS solution can enable a reporting culture by:
How do you enable a reporting culture?
Providing access to all employees Capturing all safety events Analyzing safety trends Providing logical workflow and task
tracking
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
Comments or questions?
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
Step 5
Capture and Analyze All
Safety Related Information
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
You need one, interconnected environment to house all information related to safety
5. Capture and Analyze All Safety Related Information
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
An electronic SMS solution can organize data collection and analysis by:
Centralizing all safety related information
Highlighting problem areas
Improving visibility of results and initiating corrective/preventative actions
How do you capture and analyze all safety related information?
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
Comments or Questions?
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
Step 6
Tie Risk Assessment to
Incidents and Relate Cost
Impact
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
You MUST:
Identify a risk profile for all incidents
Prioritize based on risk and by cost
Be realistic with challenge expectations
Understand the true costs of action/inaction
6. Tie Risk Assessment to Incidents and Relating Cost Impact
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
Bringing all components together
Understanding the true costs of action/inaction
Evaluating processes
Designing approaches that maximize safe operations
Guiding operational decisions
How do you evaluate risk and related costs?An electronic SMS solution can track risks and related costs by:
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
Step 7Audit – Making Sure You
Do What You Say You Will Do
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
Organization’s MUST document audit
procedures, to include:
a) The Responsibilities
b) Expectations for: Planning audits Conducting audits Reporting results Maintaining records Auditing contractors and vendors
7. Audit – Making Sure You Do What
You Say You Will Do
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
Q-Pulse
Data driven analysis
EventsData
PeopleData
CorrectiveActionData
ResultData
Create and implement corrective and preventative actions
Create Audits
7. Audit – Making Sure You Do What
You Say You Will Do
Perform Audits
Follow up
Initiate Action
Analyze Results
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
An electronic SMS solution can streamline your audit processes by:
Facilitating audit creation, management and follow up
Assigning responsibility of corrective actions
Tracking progress of actions and escalates when required
How do you manage audits effectively?
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
Step 8Report and Share
Information With Employees Management
and Regulators
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
How do you report and shareinformation across your
organization?
How do you do it all? Where do you find the
time? And where do you find the
money?
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
How do you report and shareinformation across your
organization? An electronic SMS solution can effectively manage your information across the business by:
Repetitive reporting
Transparency of data across throughout the organization
Sharing and distributing in a centrally controlled location
Having the with ability to capture proof for audit purposes
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
In Summary
Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.
Sextant Readings Solutions Inc.
END OF PRESENTATION
Thank you for your Attention
Any Questions?