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© 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Palvinder Chahil Head of Edge Services, APAC & China Part 1: End user behaviour with content Taiwan Summit

Accelerating Your Customer Experience with AWS

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Page 1: Accelerating Your Customer Experience with AWS

© 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

Palvinder Chahil

Head of Edge Services, APAC & China

Part 1: End user behaviour with content

Taiwan Summit

Page 2: Accelerating Your Customer Experience with AWS

My OTT Definition

• Any app or service that bypasses traditional distribution:

• Instant messaging

• Consuming media

• Booking a taxi

• Playing a game on your mobile device

Page 3: Accelerating Your Customer Experience with AWS

Where advertisers think we spend our time….

Page 4: Accelerating Your Customer Experience with AWS

Apps now provide multiple roles

Page 5: Accelerating Your Customer Experience with AWS

How we actually spend our time viewing all content types..

Source: ComScore Single Source Multi-Platform Study, London Olympics Lab for NBC, 7/12

Note: Data based on total day time spent. N = 720 panelists that use multiple devices and are Olympic fans.

Page 6: Accelerating Your Customer Experience with AWS

What end users want

• Discovery with consistent quality

• Tailored to us (i.e. by access method and location)

• Peace of mind (i.e. with security)

Page 7: Accelerating Your Customer Experience with AWS

How have we learned this?

Page 8: Accelerating Your Customer Experience with AWS

Questions we ask of our customers

• Where do your users view content? What content are they interested in?

• Can you license or create this content? What are your routes to market?

• What outcomes would define success?

• How do you define good performance, measure and monitor it? How do you migrate traffic to utilise a CDN

• How much traffic do you/will you generate and where? How much will this cost?

• What regulations do I need to think about?

Page 9: Accelerating Your Customer Experience with AWS

© 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

Palvinder Chahil

Head of Edge Services, APAC & China

Part 2: Amazon CloudFront

Taiwan Summit

Page 10: Accelerating Your Customer Experience with AWS

Dynamic

StaticVideo

Deliver All of Your Content

User

Input

SSL

Page 11: Accelerating Your Customer Experience with AWS

Static content is the objects on your website that don’t change from user to user

• Images

• Media

• CSS

• JavaScript

Page 12: Accelerating Your Customer Experience with AWS

Dynamic content is the interactive or personalized portion of a website created on-the-fly for each end user.

• News• Weather• Sports• Social media• Advertising• Stocks• Ecommerce• Travel

Page 13: Accelerating Your Customer Experience with AWS

Elastic Load

Balancing

Dynamic Content

Amazon EC2

Static Content

Amazon S3 Custom Origin

OR

OR

Custom OriginAmazon CloudFront

example.com

*.jpg

*.php

Set up a simple workflow

Page 14: Accelerating Your Customer Experience with AWS

Set up security measures using CloudFront

• Access control using signed URLs and cookies• License protection: Geo-blocking using

whitelisting/blacklisting• Inherent DDOS protection (which we will enhance with

additional services) and integration with AWS WAF• Certificate manager • Enforce HTTPs connections and support TLSv1.1/1.2 between

CloudFront and the origin.• PCI compliance

Page 15: Accelerating Your Customer Experience with AWS

Then instantly reach the world

North America South America EMEA APAC

Super POPs

Cities

Countries

Continents

AWS Region CloudFront Edge Location

Page 16: Accelerating Your Customer Experience with AWS

Simple call to Action

Its free to set up and is designed to integrate well with the AWS platform or your own infrastructure.

Set up takes minutes and you are not charged unless you use it.

All AWS customers should have this set up, even if its just as a back up option to start.