Achieve Cloud Success with AWS

© 2017 ServiceNow All Rights Reserved 1© 2017 ServiceNow All Rights Reserved

Achieve Cloud Success with AWS

Manisha AroraDeaddin Edris

Gain Cloud Service Oversight, Minimize Risks, and Reduce Costs – Simplified Through Self-Service

Alliance Architect Senior Product Marketing ManagerServiceNowServiceNow

Douglas LeeHead, Solution ArchitectureStrategic ISV Partners, AWS


ServiceNow Is A Fast-Growing, Global Company~4,800 Employees

Major SitesSan Diego, Silicon Valley, Seattle

Amsterdam, London, Sydney, Israel, India

$28M

$64M

$128M

$683M

$1B

’16

$1.391B

‘09

$244M$425

M

Strong Revenue & Growth

‘10 ‘11 ‘12 ‘13 ‘14 ‘15


Global Enterprises in Every Industry Rely on ServiceNow

Construction Federal Financial Services Healthcare Higher Education Insurance IT Services Manufacturing Media MSPs Oil and Gas Retail Services Technology

© 2017 ServiceNow All Rights Reserved 4

Providing Cloud Services Across the Enterprise

IT SLAs Force Cloud Users to Look for Alternatives

Cloud Service Needs Grow

Manual IT processes can take weeks to months

DIY on Public Clouds


Creating Shadow IT Outside of Business Controls

Compliance & Audit Issues

Introduction of Security

Risks

Inability to Control Costs


The AWS Cloud

Eliminate costly technical debt and reallocate resources so you can deliver high-value, revenue-generating projects faster.

Innovate faster and solidify your competitive advantage by merging startup agility with enterprise experience and resources.

Reduce risk by focusing resources dedicated to security, compliance and availability to the most important areas of your business.

"AWS is our trusted partner that is going to run our company for the next 140 years.” Jim Fowler – CIO, General Electric


What Sets AWS Apart?

Building and managing cloud since 2006

90+ services to support any cloud workload; rapidcustomer driven releases

16 regions, 42 availability zones, 68 edge locations

Thousands of partners; 3,500+ Marketplace products

Experience: 1M+ customers

Service Breadth & Depth; pace of innovation

Global Footprint

Ecosystem

Fine-grained controlSecurity

Fully integrated in AWSArtificial Intelligence

Gartner Magic quadrant recognizing AWSEnterprise leader


Experience with Operational Reliability

More than a decade building the most reliable, secure, scalable, and cost-effective infrastructure.

Availability Zones exist on isolated fault lines, flood plains, networks, and electrical grids to substantially reduce the chance of simultaneous failure.

Continuous pricing reductions with more than 59 pricing reductions to date.

More than 1 million active customers use AWS


Experience with Hybrid

AWS provides broadest set of hybrid capabilities of any cloud provider (networking, data, access, management and application) without making any new on-premises hardware purchases.

Partnership with VMware to allow customers to seamlessly run existing VMware workloads on AWS with the skills and toolsets they already have.

Customers continue to use key enterprise solutions from Microsoft, Oracle, SAP…but also offered as fully managed services.

Customers continue to use their on premise investments while getting the full benefits of the cloud: flexibility, cost effective, reliability, scalability and security

“We’re running a hybrid architecture, and we still host some of our applications in our own data center, but we are moving more and more applications to the cloud…We’re finding that we have the flexibility to support both environments because of the tooling, APIs, and management features AWS has on top of its cloud. And, with the flexibility we get using AWS, we can adapt over time to our company’s changing needs.”

CSRA (US Gov.)


Deploy Faster Wherever You Like16 Regions – 42 Availability Zones – 68 Edge Locations

Region & Number of Availability ZonesAWS GovCloud (2) EU

Ireland (3)US West Frankfurt (2)Oregon (3) London (2)Northern California (3)

Asia PacificUS East Singapore (2)N. Virginia (5), Ohio (3) Sydney (2), Tokyo (3),

Seoul (2), Mumbai (2)CanadaCentral (2) China

Beijing (2)South AmericaSão Paulo (3)

Announced RegionsParis, Ningxia


2009 2011 2013 2015 2016

4882

280

722

AWS’ History of Innovation

* As of 1 July 2016

AWS has been continually expanding its services to support virtually any cloud workload, and it now has more than 90 services that range from compute, storage, networking, database, analytics, application services, deployment, management, developer, mobile, Internet of Things (IoT), Artificial Intelligence (AI), security, hybrid and enterprise applications.

We launched 1,017 new services and features in 2016.

As of February 1st 2017, we launched 62 new features and services.

1017

Customer driven services and features


An Expansive EcosystemProducts fully integrated with AWS platform and easy to fully test

Thousands of the world’s largest technology and consulting companies

55 Global Premier Consulting partners

17 Enterprise-focused competencies

3,500+ products

Customers run over 300M hours of software per month


Manage Cloud Sprawl


ServiceNow Can Help You…Gain cloud service oversight, minimize risks, and reduce costs – simplified through

self-service


Start with Simplified Self-Service Catalogs

Give users access to the cloud resources to get the job done.

Eliminate proliferation of non-sanctioned cloud services – put an end to shadow IT.


Establish Good Governance & Minimize Risk

Proactively enforce consistent business policies across cloud resources regardless of the provider.

Ensure configurations meet corporate standards, data is properly secured, and business continuity is maintained.


Reduce Costs & Optimize Spend

Gain a consolidated view of cloud expense across the enterprise.

Visualize current spend and historical trends. Attribute costs to departments, projects, or applications, and improve overall utilization.


LET USERS EASILY REQUEST CLOUD SERVICES

1

GAIN A UNIFIED VIEW OF COST AND

UTILIZATION

DETERMINE GUIDELINES TO PROVISION

MANAGE CLOUD SERVICE LIFECYCLE

2

34

TAKE CONTROL OF YOUR CLOUD RESOURCES

5

How to Manage Cloud Sprawl


ServiceNow and AWSBetter Together


Automated Discovery: Business Service Map


Connect to Multiple Monitoring ToolsCollect, filter, and normalize events from multiple monitoring tools to rapidly understand impact to service

REST

SNMP

OOB


Cloud Provider Framework (CPF)

ServiceNow AWS Integration

Orchestration

Billing & Usage Data(S3 bucket)

Retrieve Billing & Usage Data

Catalog

Prov. Rules, Create Cls

BSM

EC2

Provisioning

Discovery(Pull)

CMDB

Normalized Billing

& Usage Data

Cost & Usage Reports

Reporting Discovery

Service Mapping

Tags, ServiceRelationships

ChangeManagement

Operations API

Provision/Change

ResourceTaggingTemplates

Events Discovery(Push)

CloudWatch AWS Config CloudFormationStacks

FederatedAccess


PTC

“We’ve been impressed with how easily ServiceNow integrated into our AWS environment. We now have complete visibility and control of the cloud-based services we offer our customers – allowing us to enhance service quality while managing profitability.”

– Tameem Hourani, Senior Director Cloud Services NOC


Recap

ServiceNow Cloud Management + AWS = complete solution for managing cloud sprawl

The ServiceNow difference• Cloud-first• Service-centric• Single platform

ServiceNow customers using AWS have:• Gained complete visibility and control of their cloud resources• Provided easy self-service access to cloud resources

© 2017 ServiceNow All Rights Reserved 2626© 2016 ServiceNow All Rights ReservedConfidential 26© 2016 ServiceNow All Rights ReservedConfidential

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Manisha Arora Deaddin Edris Douglas LeeApplications Architect Senior Product Marketing Manager Head, Solution Architecture Strategic ISV PartnersServiceNow ServiceNow AWS

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