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ACL Mobile Voice Enterprise Services

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SMS

Voice

Global SMSEmail

Data

16 years of expertise

1.3 billion messages a month

800+ telecom network connections

50+ Global aggregators

200+ countries reach

Enterprise Messaging Solutions

Serving 90% of BFSI players in India

500+ enterprise customers

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Our Offerings

SMS

2-way Messaging

One Time Password

Campaign Manager

Traffic Analyser

DataIP Push

Voice

Outbound Dialling

Inbound Dialling

Missed Call

5-second Pulse Call

Voice OTP

Number Masking Solution

Click to Call

Ad Spend Tracker & ROI

Analyser

E-mail

Uninterrupted e-mail

communication with API

integration

Axiom

Centralized Enterprise

Messaging Platform

Global SMSConnecting Users in

200+ Countries

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• ACL’s Voice Enterprise Services are personalized and automated customer engaging

services for consumer facing businesses. Our service suite is integrated with web-

based customer relationship management (CRM) to provide a uniform zero-defect

customer care experience

• Over 120 deployments across 10+ verticals

• Robust, highly scalable & flexible architecture

ACL Voice Enterprise Services

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API based communication systems

SAAS oriented technology model

Multilingual Support High-level user interactions

Audio recording and call tracking

Comprehensive reports & dashboard

based analytics

Unifying multi communication channels

such as SMS, USSD, E-mail

Feedback mechanism through DTMF &

client voice blogging

Salient Features

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Voice Enterprise Market

• 1/3rd of enterprises are expecting to move to a Voice cloud model by 2018

• The global market for voice cloud systems is projected to reach $2.78 billion by 2017

(source: IDC)

• Missed call is perpetually growing to be 500 Crore business opportunity for banks, FMCG majors, even political parties for customer feedback

• Voice based solutions have a potential to substitute physical presence or signatures by ensuring verification on mobile

(source: Economic Times PR)

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Product Portfolio

Outbound Dialing

Missed Call

Inbound Dialing

Voice OTP Number Masking Solution

5-second Pulse Call

Voice

Click to Call

Ad Spend Tracker &

ROI Analyser

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Outbound Dialing

Overview

Deliver real-time information to your target customers. ACL Outbound Dialing is an intelligent customer communication platform empowering enterprises to send pre-recorded messages of phone calls instantly and simultaneously to thousand of mobile numbers

Features

• Notifications to specific individuals or group of users

• Consistency and high throughput support with proper DLR handling

• Comprehensive MIS with multiple reporting

• Smart APIs for businesses to plug in their own services

• Multiple trial attempts in case of un-matured calls

• Intelligent and powerful scheduling

• Vernacular support

Reach all your customers in one go in their preferred language

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Inbound Dialing

Overview

Inbound Dialing services enable enterprises to address various routine queries of callers on their own thus automating the process and reducing the call load of agents

Features

• Supports response over unified channels

• Seamless integration with SMS, IVR, OBD & Email

• Reduces costs, time and risks

• High volume support

• Effective dashboard

• Open APIs for businesses to plug in their own services

• Improves customer engagement and satisfaction

An automated call handling mechanism to optimise costs and maximise productivity

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Missed Call

Overview

A highly effective customer verification & authentication tool. By combining the benefits of SMS & Voice; it also offers a great customer feedback solution

Features

• Zero charges to end customer

• Cross-telco connectivity

• Business and Non-Business hours configuration

• Detailed real-time reporting

• DND check as per TRAI compliance

• Perfect tool for brand engagement, consumer engagement and

lead generation

Help your customers connect

with your business at zero cost

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Voice OTP

Overview

Voice-based OTP is a two factor authentication tool that allows businesses to facilitate missed call based OTP generation for its potential customers. This quick and reliable notification solution ensures guaranteed delivery of time-sensitive information on consumer’s mobile; like one time passwords, utility passwords, & transactions alerts.

Features

• Supports termination of National and International messages

• Dedicated connectivity to overcome any latency issue

• Comprehensive reports with KPIs to monitor and track performance

• High throughput support and consistency with proper DLR handling

• Multiple trial attempts incase of message failure

Guaranteed delivery of critical &

time-sensitive information across the

globe via calls

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Features

• Sticky agent

• Reduced cost of ownership

• Highly scalable architecture

• Inbuilt analytics engine

• Intelligent customer routing; no misdirects

• Real-time tracking of customer interactions

Number Masking Solution

An intelligent system to let buyers and

sellers connect anonymously

Overview

ACL’s Number Masking Solution is a smart communication tool that establishes seamless business connection between two parties without revealing their phone numbers. With rise in e-commerce and online transactions, it is being adopted by various domains in order to connect and track the buyers and sellers over a voice call

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5-Second Pulse Call

Overview

Our 5-sec pulse call is an innovative technology that enables businesses deliver their brand promise over voice and send customer’s requested information via SMS. As the name suggests, the prompt played is a flat 5 sec message that builds brand awareness and informs the user that the requested information will be delivered via SMS

Features

• Limited billing pulse: 5 sec• People with zero mobile balance can also dial in • No capex investments• Can easily integrate back end enterprise systems and data• Vernacular prompts can be added• Inbound and outbound: Two-way automated voice/sms application• Highly scalable infrastructure to easily accommodate high volumes

An innovation technology that creates top-of-

the-mind recall through voice channel and

provides user requested information by SMS

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ASTRA

Overview

ACL unique call tracking solution ASTRA enables businesses to identify and measure their marketing media engagement and its effectiveness thereby helping businesses define future campaigns. It is a cost effective and time saving tool as it identifies the best and least preferred medium for customer communication

Features

• Setup tracking phone numbers for all your online and offline marketing and know exactly where the calls are coming from. Track calls from PPC, Websites, Facebook and Print

• Setup as many extensions as you need for each tracking phone number you purchase

• Vernacular prompts can be added• Setup welcome greetings so your callers are greeted with a

message that is inline with the source they called from

Ad Spend Tracker and ROI Analyser to

help you weigh and refine your marketing

engagement efforts

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CLICK to Call

Overview

ACL’s ‘Click to Call’ service helps in connecting the customers and creating a positive brand experience.'Click to Call’ does not require manual intervention and is a delight for customers who get direct and targeted correspondence only

Features

• Increased response run rate• On-Hour and Off-Hour configuration• Robust & scalable infrastructure• Regional language support• DND check compliant• Comprehensive MIS & Reporting• Intelligent Call Routing mechanism

A targeted consumer engagement

service to trigger call-backs

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ACL’s Voice Enterprise Service Architecture

Operators

In dial Calls

Out dial Calls

Telecom Switch

PRI

PRI

Media Server

Media Server

ACL Voice Expert

Enterprise Portal/MIS

ACL’s Data Center New Delhi

Web, Application &

Database Server

Cloud Based ACL Application & Portal Server

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Key Customers

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ACL’s Voice Cloud – Success StoriesACL’s “5-Sec Pulse Call” solution powers

6 mn routine queries every month ACL’s “Missed Call” allows online advertisers to de-activate their posted advertisement. Easily supporting 1.8

mn transactions every month and growing.

DANCE INDIA DANCE - 2013 used ACL’s “5-Sec Pulse Call” for

managing mobile voting

ACL’s “Number masking” solution seamlessly connects thousands of potential buyers with the

registered advertisers with ease

HDFC

OLX

Bharat MatrimonyACL’s “Missed Call” has increased footfall at

retail outlet multifold

Big Bazaar

ACL’s Custom Solution helps to verify the leads posted on the web portal

Hello Travel ZEE TV

Outbound solution enables user broadcasting regarding

electronic equipments

E-Techies

Inbound Dialing facilitates over 200+ consumers per day to make cab

bookings

Make My Trip

ACL’s Custom solution help them mitigate brand tampering at Kirana Stores

PEPSI

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Technology

Availability

•Solution is hosted in a datacenter offering highest level of multiple layered physical and e-security. •Infrastructure uptime is guaranteed to be 99.99% as per the SLA with the service provider in any given month, excluding any scheduled maintenance.

Reliability

•ACL servers are hosted in 3 tier data centre, and take all possible steps to secure its servers from unauthorized access or any possible cyber attack.•The request to net banking application also happens over secured HTTPS.

Scalability

•ACL voice services are design with highly scalable architecture.•Also, the services are integrated with multiple telecom operators.

Security

•ACL’s services are hosted over secure HTTPS and are secure.•ACL servers are hosted in 3 tier data centre, and take all possible steps to secure its servers from unauthorized access or any possible cyber attack.

Flexibility

•ACL voice products are designed with scalable and flexible design.•Product development has been to make the product highly configurable enabling on the fly integration and expedited launch of enterprise’s requirements.     

Redundancy and DR

•Voice applications are supported over multiple telecom operators.•Voice applications and Database are backed up for quick disaster recovery.•Voice calls can be sent over a pool of telecom lines providing redundancy and failure tolerance.

www.acl-mobile.com

Head OfficeACL Mobile Limited

7th Floor, Tower- 4, Express Trade Tower - 2, B-36, Sector 132, Noida – 201301, IndiaTel.: +91.120.6139000 email.: sales@acl-mobile.com

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