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iPoSinteractive Point of Sale
iPoS changes the entire customer experience
iPoS – an industry-leading game changer
Native Appon a tablet
Interactive, intuitive
Independence from internet Fast and uninterrupted service Lightweight device
A new customer experience Guides through a natural sales conversation Easy to use, easy adoption by advisors
Functional complete
Completely paperless sale From presentation kits to electronic signature Enables Straight Through Processing
iPoS: one-visit paperless sale
Sales kits
Financial Needs
Analysis
Product quotation
Appli-cation
Biometric signature
Attach,pay
Submit
iPoS: one-visit paperless sale
Sales kits
Financial Needs
Analysis
Product quotation
Appli-cation
Biometric signature
Attach,pay
Submit
iPoS – electronic signature
Robust & reliable
Easy integration
Stable and reliable, little maintenance
Little efforts when upgrading the operating system
Time to market, little technical know-how required
Integration in offline native App
Secure biometric signature
Biometric: sequence, speed, acceleration of strokes
Document, signature are inseparable, unchangeable
iPoS launch by country
8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1
Singapore
Aug2012
ChinaMalaysiaIndonesia
Dec2012
Thailand
May2013
PhilippinesSri Lanka
Jun2013
KoreaVietnam
Oct2013
Hong KongTaiwan
Jan2014
201420132012
Productivity of iPoS advisors
non-iPoSadvisor
iPoSadvisor
+34%
Annualised New Premium per advisor in 2014
iPoS – impactful benefits
Fast turnaround
Advisors’ productivity
Complete and pre-validated documentation Instant compliance and underwriting decision Straight Through Processing
Less meetings with one customer Enhanced mobility, meet more customers Address multiple needs, higher case size
Customer experience
Interactive, progressive buying experience Explore more options, deeper conversations Enhance customer engagement
1. Group EXCO identifiedpositive deviance in Taiwan
2. Nimble team ofpassionate believers
3. Distribution led:practical and
sales field oriented
4. Empowerment:decision authority +
responsibility for results
5. Learningimprovement
cycle
iPoS - how did it all start? What made it successful?
iPoS – awards and accolades
“AIA has clearly stolen a march on the industry with both the speed and the
comprehensive nature of their solution.
It is difficult to see how realistically,in the next couple of years at least,
the competition can catch up.”
Winner of Innovation Award 2013
Winner of the IDS Financial InsightsInnovation Award, “one of themost anticipated Financial ServiceIndustry awards in Asia/Pacific”
iPoS in the Philippines
iPoS in Thailand
iPoS in Vietnam
A typical street scene:
Buying insurancefrom AIA:
customer’s phone and advisor’s iPad
The Real Life of Justin, an AIA agent
The New Frontier
Evolving iPoS to iMO