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Company Overview
Page 2
Who We Are
• We provide tailored data center and cloud service solutions to companies that require the best in security, compliance, connectivity, and customer service
• From cloud, colocation, and network connectivity to disaster recovery, high availability & cybersecurity, we make it easy for clients to get the IT services they need
• Mission: “Provide innovative and trusted enterprise-class IT infrastructure solutions that enable clients to focus on their core business”
Page 3
Key Facts About AIS
• Founded in 1989• Headquarters in San Diego• Leading datacenter provider in San Diego (451 Research)
• Diversified base of over 500 customers• Management team with deep domain expertise• Purchased in 2007 by Seaport Capital, Viridian
Investments, DuPont Capital Management• Equity sponsor group with sector experience• Major infrastructure investment over last 4 years
2013 – Completed 21 CFR Part 11 Audit2013 – Completed SSAE 16 SOC 1, 2, 3 Audits2013 – IT Executive of the Year2012 – Most Admired CEO of the Year2012 – IT Executive of the Year2010 – Completed 3 Years of SAS70 Audits2008 – Acquired Complex Drive2004 – Acquired Internet Express2001 – Acquired ADNC1998 – Acquired WebCC
Page 4
Leadership Team• Greg Rollet, CEO: Extensive technology background with nearly 30 years of business, sales, and management
experience. Senior director of operations and service delivery at EMC where he managed over 150,000 square feet of hosting and cloud infrastructure. Served eight years as exec leader at regional data center operator Peak 10.
• Kevin O'Hare, CFO: Strong background in progressive businesses spanning the broadcast/online media, specialty communication, publishing, and tech-driven information/data industries. CFO of the 3E Company and senior financial executive with ABC News Inc., a division of the Walt Disney Company.
• Steve Wallace, CTO: Seasoned technologist with 20 years of hands-on experience in data security, network operations, and telecom. Has provided senior technical leadership for early-stage companies in the ISP, managed server, and data center services industries. Winner of 2013 IT Executive of the Year!
• Frank Gaff, VP Service Assurance & Chief Compliance Officer: Over 30 years of experience in IT, data center, and telecom operations. Led Intuit’s major data centers in San Diego, Plano, and Reno. Served as VP for Data Center Operations and Telecommunications at the ABC Television Network.
• Ken Carter, VP Data Center Operations & Critical Infrastructure: Over 15 years of experience designing, building, and maintaining Tier II-III data centers all over the country for LexisNexis and Fidelity Information Services. Professionally certified Data Center Design Electro-mechanical engineer. Winner of 2012 IT Executive of the Year!
• Brian Wood, VP Marketing: Nearly 20 years of experience spanning all aspects of technology marketing. Previous companies: Radisys, Continuous Computing, Sorrento, Rhythms, NextWave, Navy.
Page 5
Financial Strength
• Large, diversified, loyal customer base includes many strategic accounts
• No major customer concentration – largest customer just 7% of total revenue
• Superb revenue visibility: 97% recurring, high contract renewal rates, low churn
• Significant operating leverage, strong profitability and free cash flow
• Annual double-digit capital investment in infrastructure
• Financial statements audited each year by BDO Seidman, a nationally recognized CPA firm
• $43.5M senior secured credit facility with Fortress Credit Corp. to support strategic growth
• Backed by private equity firms Seaport, Viridian, and DuPont Capital
Page 6
Over 500 Great Customers
Page 7
Large Southwestern Footprint
Data Center MarketGross Raised
Floor Space (SF)Current
UtilizationSite Utility
Power (MW)Current
UtilizationUPS Capacity
(MW)Current
UtilizationLightwave San Diego 57,127 50% 9.1 32% 6.1 30%Tech Center San Diego 14,992 90% 3.3 39% 1.2 65%Fiber Alley San Diego 14,326 60% 5.3 15% 1 34%Van Buren Phoenix 6,845 60% n/a n/a 0.8 14%
93,290 57% 17.7 28% 9.1 34%
Page 8
Many Ways to Leverage AISWe provide…• Cost Predictability in an area that typically has frequent, expensive, unexpected costs
• Cost Savings – some customers get positive ROI in less than one year • Why? Reduced capital costs, lower energy consumption, improved system management, streamlined change
management (i.e., ITIL)
• Scalability to handle peaks w/o dedicated resources for power, cooling, connectivity
• Reduced Complexity of infrastructure management with operational efficiencies• AIS provides a secure, scalable platform that allows your organization to focus on its core competencies
• Redundant Node at our Phoenix data center for Disaster Recovery• Completely autonomous from all other AIS facilities in terms of connectivity and functionality; operational
isolation ensures the highest level of DR capability while maintaining accessibility
• Secure Data Handling – mandated with severe penalties for non-compliance• Our outsourced data center solutions offer more stringent physical and virtual control and security than most
in-house facilities
Page 9
Questions for Consideration
What should your IT team be thinking about?• Shifting to an “IT service provider” model (i.e., cloud services)
• OpEx rather than CapEx• Lower overall cost, greater agility, reduced complexity
• Hybrid Cloud Computing• Public and private cloud options• Can build your own tailored hybrid solution
Market Research• “40% of all entities are using cloud services, 18% YoY rise”
(451 Research)
• “42% of companies buying cloud plan to increase spending this year” (451 Research)
Page 10
Enterprise-Class Services
Cloud ServicesBusinessCloud1 (IaaS)ClearCompute (SaaS)Private Cloud
Network ServicesConnectivity and Dark FiberMPLS and Private Networks
ColocationManaged Services
Disaster RecoveryHigh AvailabilityCyberSecurity
Structured Cabling
Page 11
Infrastructure-as-a-Service (IaaS)
Features BenefitsSelf-provisioning portal Resources on demand
Enterprise hardware Performance w/ redundancy
Compatibility, QoS and HALatest VMware features
Integrated mgmt API Manage w/ existing tools
Flexible network options Secure, private connectivity
Page 12
Typical Cloud Use Cases
IT Extension• Layer 2 connection to current infrastructure• Public network access is optional• Manage AIS Cloud from your vCenter portal
Hybrid Cloud Solution• Instant IT scalability• Built-in firewalling• Single management console• Complete public/private network isolation
Zero CAPEX Disaster Recovery Site• Mirror data between sites• Full infrastructure duplication• 10GigE transport to Phoenix Cloud• Global load-balancing options
Page 13
Private Cloud OptionsFully Managed• Dedicated enterprise-grade hardware• No shared components• VMware vCenter installed• HA / DRS features• Managed by the AIS Cloud Team• OS/DB optional
Lightly Managed• Client-administered vCenter• Complete public/private network isolation• Integrates to client’s own vCenter resources
No Management• vCenter installed• Admin control provided to client
Page 14
Massive Economies of Scale in the Cloud
AIS enjoys significanteconomies of scale for IT
infrastructure management
Page 15
Bioinformatics Software-as-a-Service
• Supports a growing library of popular DNA and RNA research tools used by biotech, genomics sequencing, and pharmaceutical scientists:
• GalaxyOpen workflow platform for performing accessible, reproducible, transparent science
• RNA-Seq and BLAST (Basic Local Alignment Search Tool)Compares sequence data to public / private data sets to identify local similarities
• Provides a cost-effective, on-demand, scalable, secure environment that meets the unique needs of the bioinformatics community
• Sequencing pattern matching speeds are greatly accelerated
Page 16
Network Connectivity
Page 17
Transport
• Optical: 100Mbps to 1Gbps links
• Dark Fiber: 100Mbps to 160Gbps
• MPLS: 10Mbps to 1Gbps x-connected
Access Connectivity – Colo
• Fast Ethernet: Cat5E/Cat6
• Gigabit Ethernet: MMF, SMF, Cat6
Access Connectivity – External
• TDM: T1 – DS3
• MPLS: AT&T / Cox / TPac / XO/ Level 3
10Mbps – 500Gbps to Primary DCs
• Dark Fiber: 100Mbps to 160Gbps
Private Optical Transport
Network Architecture
• Aggregate Routers (ARs) uplink to two Border Routers (BRs)
• BRs provide transit via local links or transport to other DCs
• IPv4 and IPv6 BGP peering, IPv6 fully deployed
• Backbone network is 10Gbps MPLS, operated by AIS
• Redundant links tuned for rapid convergence
• Client access to BGP communities
Page 18
Colocation Connectivity & Available Footprints
• Premium Blended Bandwidth: • AT&T, Comcast, Cox, Level 3, Savvis, Sprint,
Verizon, XO & peering via Any2 & Cenic Int’l Internet Exchanges (CIIX)
• Value Blended Bandwidth: • Level 3, Xeex, and aggregator WBS Connect
• Multiple fiber providers:• AboveNet, AGL, AT&T, Cogent, Cox, Integra,
Level 3, Qwest, Salt River Project, Sprint, TelePacific, Time Warner, TW Telecom, XO, Verizon
• Hot Standby Routing Protocol (HSRP) in Ethernet or Fiber
• Carrier neutral meet-me room
• Private data center suites and custom cages ranging from 100 to 5,000 sq ft
• Colocation cabinets in 13u, 14u, 17u, 22u, 26u, 42u, 45u & 54u sizes
• Shared colocation cabinet space in one (1) rack unit increments
• Roof rights for any application, such as line-of-site, point-to-point, microwave, short wave, high frequency (HF), or HDTV
• Each data center offers diverse fiber entrances to withstand multiple fiber cuts and maintain connectivity
Page 19
AIS Managed & Professional Services
• Disaster Recovery• Geographic diversity with physical and/or virtual resources
• High Availability• Global and local load balancing service in support of Disaster Recovery
• CyberSecurity• Protecting against attacks and fulfilling compliance requirements
• Structured Cabling• AIS has the only manufacturer-certified connectivity cabling installers
of any data center provider in southern California
• AIS has the enterprise-class facilities combined with the experienced Professional Services, Service Delivery, and Client Services teams that can handle these critical functions efficiently and cost-effectively
Page 20
Disaster Recovery / Business Continuity
Step one for any DR plan is physical separation of primary and backup infrastructure, which implies geographic diversity
Phoenix is one of the safest locations in the country in terms of protection from natural disasters and is considered an excellent repository for backup facilities
AIS Van Buren in Phoenix provides enterprise-class colo and cloud services
Page 21
Managed IT Security
Operations Expertise• 24x7x365 Staffing• Worldwide Coverage• Certified Security Staff• Vendor Certifications
Page 22
Managed IT Services• 24x7 Advanced Performance Monitoring• Scheduled Preventative Maintenance• Monthly / Quarterly Network Health Review• Managed Security / Backup / Replication
• Real Time Optimization• Managed Servers / Workstations• Managed Anti-Virus / Anti-Spam• Managed Compliance Reporting
“New data shows a continued surge in buying infrastructure services”
451 Research
Page 23
Professional Structured Cabling
AIS has the only manufacturer-certified connectivity cabling installers of any data center provider in southern California
AIS Professional Services offers exemplary structured cabling services consisting of cage, suite, building, or campus telecom cabling infrastructure
Let us do your cabling work and enjoy a professional, high-quality outcome with superior value and satisfaction
Page 24
Major Focus on ComplianceSSAE 16 (Statements on Standards for Attestation Engagements No 16)
• Replaced SAS 70 for all audits beginning June 2011
• Goes beyond SAS 70 by requiring a written “assertion” by management that the design and operating effectiveness of the controls being reviewed…o are suitable for the services provided o and were in place and constantly applied during the testing date (Type I) or period (Type II)
SOC 1 Examination: Presents the auditors’ opinion on accuracy and completeness of management’s description…o of the services providedo and audits the operating effectiveness of the controls throughout a declared time period of six months
SOC 2 Examination: Standard benchmark by which two data center audit reports can be compared and the report reader can be assured that the same set of criteria was used to evaluate each
• Much more stringent audit req’s with a stronger set of controls designed around service organizations
• Uses specifically pre-defined control criteria related to Security and Availability
SOC 3 Examination: Summary Trust Services Report that documents assurances on controls… o but without detailed description of tests and results contained in the SOC 2 report
Title 21 CFR Part 11: Food & Drug Administration guidelines on electronic records and electronic signatures (ERES)o Applies to drug makers, medical device manufacturers, biotech companies, biologics developers, and
contract research organizations (CROs)
Page 25
ITIL v3 Service Architecture & Change Management
AIS Change Management and Incident Management procedures were developed and implemented using the Information Technology Infrastructure Library (ITIL) v3 architecture for establishing and operating IT service management.
ITIL is the de-facto global standard in the area of IT service management and is a comprehensive, non-proprietary and publicly available set of guidelines for "best practices" in IT service management.
1. ITIL Service Strategy
2. ITIL Service Design
3. ITIL Service Transition
4. ITIL Service Operation
5. ITIL Continual Service Improvement
Page 26
Attention to Customers Is the Difference
We’ve Invested in Training and Infrastructure to Ensure Your Complete Satisfaction• Vast majority of AIS employees are directly involved in providing support to clients • We employ ITIL v3, Cisco & VMware-certified full-time professionals for 24x7x365 NOC monitoring • AIS is the ONLY regional provider to achieve SSAE 16 SOC 1, 2, 3 Type 2 certifications• AIS is the ONLY regional provider to achieve 21 CFR Part 11 certification• AIS operates its own regional optical and dark fiber network: LAX to SAN to PHX• AIS operates geographically diverse data centers for Disaster Recovery: SAN / PHX• AIS employs the only manufacturer-certified connectivity cabling installers in SoCal• AIS is San Diego’s largest data center service provider (451 Research)
Page 27
Key Takeaways
Market Research• “Given the opportunity, 27% of IT and business leaders would
rebuild their IT departments from scratch” (IDG Enterprise)
• “IT departments are headed for profound changes as CIOs try to refocus their staffs on business results such as revenue, customer service, and product innovation” (IDG Enterprise)
Ways to Leverage AIS• Cost Predictability• Cost Savings• Scalability
• Reduced Complexity• Redundant Node• Secure Data Handling
We Look Forward toEarning Your Business
www.americanis.net