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Drivers toward the Digital Journey
Transform the customer
experience
Embrace the mobile mind shift
Become a digital disruptor
Empowered Customers,
Citizens,Users
Turn big data into business
insights
Source: Forrester
REVITALIZE
BRAND
EMPOWERING
CLIENTS
POLICIES &
PRACTICES
INNOVATIVE
PRODUCTS
Speed and Quality of DeliveryEnd-to-End Integration from Inception to DeliveryFuture-Proof & Eliminate Waste – Physical, Manual, DisconnectHumanize – It’s about People!
DATA INFORMATION
& INSIGHTS
What is a Digital Enterprise?
ENTERPRISE
PROCESS
COLLABORATION
NEW DIGITALLY
ENHANCED PRODUCTS
AND SERVICES
INFORMATION
CUSTOMER
CONTENTIdeas,
Reports, etc.
CONTENTContracts,
Designs, etc.
Challenge Your Thinking
Design Thinking
How do you focus
on the user’s
problem?
Platform Thinking
How do you reaction
fast to new
opportunities and
threats?
Open Thinking
How do you
innovate faster?
Drives People-Centric Experiences
“People need their interactions with technologies and other
complex systems to be simple, intuitive, and pleasurable.”
“Design thinking is an essential tool for simplifying
and humanizing. It can’t be extra; it needs to be a
core competence.”
“Design Thinking Comes of Age,”
John Kolko, Harvard Business Review, Sept 2015
Design Thinking
Designing Marketing Engagement
Value Driver
BRAND
Critical Content
DIGITAL ASSETS
Impact
INCREASED ASSET USAGE & VALUE
Design with a Constant Feedback Loop
INFORMATION
ARCHITECTURE PROCESS
DESIGN
DIGITAL
SOLUTIONS
& PRODUCTS
SYSTEMS &
SOURCES
USERS
USE
CASES
PERSONAS
STORY
BOARDS
Partner-driven
EngagementUser-centered
Design
Open Source Application Design Framework
Material
Design
Application Framework
App Models & Roles
Components & Views
Composition & Configuration
Sh
are
C
usto
miz
ation
Document Library
Centric Solutions
Alfresco Share
Alfresco Framework
Bu
sin
ess A
pps
Application Development Framework
ECM
Java APIs REST APIs
Alfresco JS Unified APIs
Framework of choice
Custom UX
Applications
Flexible Options for App Development
BPM
Rapid UX Applications
(Themable Alfresco UX Standard based on
Google Material Design)
Re-usable UI
Components
Low Code
App Studio
Accelerates Development & Business Agility
“How can a major business segment be invaded and
conquered by an upstart with none of the resources
deemed essential for survival, let alone market dominance?
The answer is the Power of the Platform - a new
business model that uses technology to connect people,
organizations, and resources in an interactive ecosystem.”
“Platform Revolution”, Parker, Van Alstyne, Choudry – 2016
Platform Thinking
Bank of New York Mellon
Flexible
Client-centric
Platform
Intelligent
Open
Architecture
Bank
Technology
Platform
Business
Solutions
The Cloud
Global
Innovation
Center
Data-driven
Insight
“As the lines between front, middle and
back office continue to blur, smarter
information is essential for effective fund
management.”
Value Driver
EMPOWERING CLIENTS
Critical Content
TRANSPARENT CUSTOMER TRANSACTIONS
Impact
STREAMLINED BUSINESS OPERATIONS
Build a Platform for Growth & Agility
Digital
Initiative 1
OPEN DATA OPEN APIS OPEN STANDARDS
DESIGN DYNAMIC DIGITAL INITIATIVES
PLATFORM FOR AGILITY, GROWTH, AND RESILIENCE
Digital
Initiative 2
Customer
Initiative 1
Customer
Initiative 2
IOT
Initiative 1
Information
ServicesGlobal Scale
Compliance &
Governance
Cloud
Infrastructure
Security &
Authorization
Source: McKinsey & Company
OPEN ARCHITECTURE
Platform thinking drives faster delivery, deeper engagement,
better accountability and insights
Accelerate the Flow of Business
SYSTEMS &
SOURCES
CUSTOMERSSUPPLIERS
EMPLOYEES
CONTEXT INSIGHT
SEARCHSECURITY
PROCESS DESIGN
INFORMATION ARCHITECTURE
USER
Digital Platform intelligently activates content and processes
DIGITAL BUSINESS PLATFORM
PROCESS CONTENT SEARCH RECORDS INSIGHT
VIRTUAL
STORAGEIDENTITY TRANSFORM
MODULE
SANDBOX
MODULE
SANDBOX
Global, Scalable, NoSQL, Hybrid, Containerized
Digital Business Platform
Unifying Process & Content
COMPOSITE APIS AND PLATFORM AGGREGATION
CLO
UD
INT
EG
RA
TIO
NS
EN
TE
RP
RIS
E IN
TE
GR
AT
ION
S
Better Transparency, Accountability, Audit, Analytics across the
Organization
METADATA
EV
EN
TS
ANALYTICS
LO
GIC
CONTENT
INSIGHT
SECURITY
SEARCH
PROCESS
ACTIONS
Content at Scale in the Enterprise
Users at Scale
Concurrency Content Count
Read/Write
Throughput
Geographic
Distribution
Volume Size
No Limits –
Investing in Scale, Distribution and New IT
24
Identity
Distributed
On-Premise
Cloud
Data Control Architecture
Billions of Documents
Cloud Native
Micro Services & Shared Nothing
Supports Innovation and Change
“No dominant platform-level software
infrastructure has emerged in the last ten
years in closed-source, proprietary form.”
Mike OlsonFounder of Cloudera
Open Thinking
US General Services
Administration (GSA)
Value Driver
OVERWHELMING INFORMATION
Critical Content
DATA 2 DECISION
Impact
COST SAVINGS / FASTER DECISIONS
“It is essential that we continue to invest in
and implement innovative open-standards
technologies… in order to achieve major
quality and productivity improvements.”
Services,
Integration &
Intelligence
Fueling Innovation, Not Re-Invention
Infrastructure,
Data & Utility
User Experience
& App
Development
Intelligent Open Source-based Digital Services
• Auto-organization
• Recommendations
• Sentiment Analysis
• Predictive Search
• Predictive Process
• Exception Processing
• Security Analysis
Open Source Services
MACHINE
LEARNING
CONTEXTUAL
ANALYSIS
INTEGRATED
ANALYTICS
NATURAL LANGUAGE
PROCESSING
Exploiting Solr
• Map-Reduce
• SQL and Joins
• Machine Learning
• Natural Language Processing
• Scale and Shard with
Distribution & Consistency
• Term-hit highlighting
• Auto-filters
Open Source Application
Design Framework
to broaden next-generation
digital solutions
Digital Platform with
Secure Hybrid Cloud
to provide intelligent
digital content and
process services and
simplify the journey to the
cloud
Intelligent, Open Source-
based Digital Services
for Content and Process
Services rapid innovation
Our Strategy
Change Your Thinking
Increases customer &
employee loyalty
Drives people-centric
experiences
Increases agility &
maximizes resources
Accelerates development
& iteration of digital initiatives
Drives adaptability,
responsiveness & competitive
advantage
Supports transparency,
innovation & change
Design Thinking Platform Thinking Open Thinking
+ +