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Think BIG. Think Allworx.
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IP Phone Systems that Mean Business
© 2010 Allworx CorpA subsidiaryof PAETEC HoldingAll Rights Reserved
What Does Allworx Deliver?
Satisfy Customer Needs with Low Total Cost of Ownership
VoicemailWhat Customers
Want…
BusinessProcess
Productivity
GlobalMulti-site Integration
RoutingManagement
DiverseVoice
Services RobustCustomized
Features
MobilityConnectivity
PresenceManagement
From Visionary Beginnings…To Today
• Founded in 1998– 2 Divisions - Consulting and Product (Allworx)– Management Team – Kodak, Xerox Sr. design
engineers– Film Kiosks Demonstrated Engineering skills– Cutting-Edge Design & Development a core
competence
• Introduced Allworx in 2003• Acquired by PAETEC in November
2007– More than 12,000 servers– More than150,000 handsets and almost 500,000
users #1 market share in IP PBX in SMB– defined as less than100 users per
location
Some of Our 12,000+ Customers
Top Reasons To Become Our Next Allworx Customer
1. The Future is now– Pure SIP IP Phone
System• IP based stations • Add SIP 2.0 trunks when ready
– Migrate Analog POTS, T1/PRI
2. Built for your size business – Cost Effective– Growth and flexibility– Features exceed your needs
3. Everything is built-in – no blades/gateways– Few options
Key Differentiators4. Trouble-free changeover 5. Easy to maintain6. Low total cost of ownership7. Solves existing problems - and then some
6x Server Fundamentals• 30 users included – license expansion to 60• Every Server includes SIP Trunks• Six Copper trunks, two analog extensions• One Eight Party conference Bridge *
* Licensed option
48x Server Fundamentals• 48 users included – license expansion to 250• Every Server includes Unlimited SIP• 2 TI/PRI (46 or 48 voice channels)**• 60 party Conference Bridge DSP **
Bigger and broader market segment for greater growthMigration options for existing customersStrategy of simplicity - minimal part numbers for lower
cost support** Licensed options
48x Quick Facts• 48x built on the solid foundation established by
the 24x– Over 12000 satisfied customers– System-wide optional feature keys
• No per user licensing of features• License only those features you need
– Logical user expansion licenses • (49 to100; 101 to 150; 151 to 200; 201 to 250)
– Extended Warranty and Software maintenance options
• Benefits– Bigger and broader market coverage – more
flexibility– Comprehensive migration options – existing customer
benefit – Sane strategy of minimal part numbers for support
Server Specifications
Number of Users
Up to 250 Up to 60 0
Auto Attendants
9 9 0
Central Office Lines SIP
3 FXO, expandable to 21*
1 PFTUnlimited SIP lines
6 FXO, expandable to 24*
1 PFTUnlimited SIP Lines
6 FXO ports1 PFT
3 Port Expanders per Server
Analog Phones
5 FXS Ports expandable to 11*
2 FXS ports expandable to 8*
2 FXS Ports6 Additional w/ 3 Px
Voicemail 16 ports125 hours total
8 Ports2 hours per user
Server Based
Conference four conference bridges max 30 seats/bridge,
max 60 seats across all bridges **
One 8 seat bridge ** None
Hard Drive 8GB solid state drive 512 MB Compact Flash 256 MB Compact flash
T1/PRI 2 Built-in ** N/A N/A
* with optional Port Expander** licensed option
48x 6x Port Expander
The Allworx 9224
• 24 programmable, 3-color Feature Keys
• Backlight Display for Readability
• 7 Interactive Soft Keys
• 11 Fixed Feature Keys
• Full-Duplex Speakerphone
• Built-in Headset Jack
• Built-in Layer 2 Switch
• Power over Ethernet (PoE)
A premium top-of-the-line phone with Powerful Features
The Allworx 9224 with 3 Tx
Additional Sidecars support Attendant Console
Every Tx powered by 9224
The Allworx 9212
• 12 programmable, 3-color Feature Keys
• 7 Interactive Soft Keys
• 11 Fixed Feature Keys
• Full-Duplex Speakerphone
• Built-in Headset Jack
• Built-in Layer 2 Switch
• Power over Ethernet (PoE)
A premium top-of-the-line phone with Powerful Features
The Allworx 9204
A sleek stylish design phone ideal for any office setting.
• 4 programmable function keys
• 192x64 graphical backlit display with adjustable brightness
• Power over Ethernet (PoE)• High-fidelity voice handset • Wideband audio support • Wall mountable• Only supported with System
software 7.1 or higher
Conversion From TDM to IP is Simple
Master of the Universe Features
SIP with PAETEC
• SIP available on PAETEC Dynamic IP• The intelligence built in to choose the most cost effective
phone line - based on the number dialed• Apply different dialing rules to different telephone services
(ITSP vs. local telephone company)• Take advantage of the most cost effective way to route a
phone call• Implement today or tomorrow - as customers needs change
SIP VoIP
(long distance)
(local/91
1)
SIP Ready
• In markets where PAETEC SIP is not yet available
(local/91
1)
Fire
wall
Remote Phones - anywhere in the world
Local Users
Main Office Remote User
Remote User• DSS• BLF• Line Appearance• Call Appearance• SIP Appearance• Call Queuing• NAT Access• Multiple Remote Users behind same
firewall• No VPN Required• No static IP address required for
remote phones
Incoming & Outgoing calls- VoIP or PSTN
Internet
Internet
Users/Handsets/Extensions1. Users are individuals
(requiring voicemail)2. Extensions are “all
others” kitchen, break room
or call routes
3. Handsets are endpoints
4. Handsets assigned to user (unlimited)Allworx HandsetsGeneric SIP HandsetsSIP soft-phones
6x Capacities:– 60 users– 120 extensions48x Capacities– 250 users– 500 extensions
Call Routes
• Call routes are a pre-determined route for any call dialed or transferred to a user or extension
Call Routes, cont’d
• Call routes can be specific based on Caller ID
• Follow-up with multiple call route attempts
• Finally…
Presence• Every user has 7 unique presence settings - and can
change them at will
Unified Messaging - Standard
Voicemail/Email in One Box
• Review, retrieve and respond to all your messages from Inbox
• Voicemail SMS text message alerts & escalation
My Allworx Manag
er
My Allworx Manag
er
E911 Alert
• Emergency Alert PFK– Any number of handsets may
have Emergency Alert PFK
• When a 911 call is made, server generates audible and visual display alert on phone
• Email message and SMS text can be generated
• Perfect for – Educational markets– Any “high risk” customers
Advanced Features
Advanced Multi-site
• Support for up to 1000 users– Primary/Branch
• Global Directory• Global Voicemail• Global Call Routes• Global Busy Lamp Fields• Enhanced Auto Attendants
Up to 99 locations – public, or private network
• Global Directory, Global voicemail• Global Numbering• Visibility of handsets at branch locations• Transfer Site to Branch• Access remote site trunks• Shared Automated Attendants
• Primary Site has visibility of users of all branches
• Multiple Primary Sites can serve for Disaster Recovery
• Distributed is better for SMB
Advanced Multi-Site …across town or across the
Country
Dallas TX972 897-2800New York, NY
212 863-4000
Rochester, NY585 321-6000
Multi-site with MPLS
Call Assistant
Attendant Call Processing/Power Dialing/Call Logging/Call Recording in conjunction with Allworx 9224/9212/9202
34
Call Recording – Easy as 1-2-3
when recording shows status, pause and resume
Appears in folder where you want - Records directly to folder - not using voicemail port
TAPI – included with Call Assistant
ACD - Intelligently manage Calls
Call Queuing &Automatic Call
DistributionPerfect for Small Call Groups
10 C
all
Queu
es
16 Callers in Queue
Distribution Algorithms1. Priority – Strict ordered list of Agents
First agent available on list gets next call.
2. Round Robin – “Sales Person” Mode Evenly distribute same number of calls to
each agent.
3. Longest Idle – “Support Team” Mode Evenly distribute by time to each logged in
agent.
4. Ring All – Legacy Call Queuing Mode
Call Queue Statistics provide real-time detailed information
Call Queuing - Simple Management
Statistics provide real-time detailed information
ACD Reports
Customize Queues as needs change
ACD ReportsQueue Statistics
ACD Reports
Queue Alarms/Supervisor
• Queue Alarm PFK’s – Yellow, then Red
queue thresholds Wait Times Too many callers
• All Agents Logged Out (with Calls in Queue)
• Service observe w/ Barge-in
• Unlimited Supervisors Administer via Web View and Reset
Queue stats View and Reset
Agent stats View logged in
Agents Force logouts Monitor for Queue
Alarms
Conference Center
• Secure conferencing option –– ID and Password protected– Easy-to-use graphic user
interface • Full administrative view of
user conferences – Centralized scheduling and
moderation of calls • 6x includes one 8-party
conference bridge• 48x includes:
– 4 Managed, Secure Bridges– 60 Bridge Participants – 30 party maximum per bridge
Dual Language Support
• 3 language Choices English French Castilian
Spanish Default Language 1, option to
convert to selected language (2)
Mobile Link
iAllworx
Message and Presence Management
Retrieving, Listening, Sending Messages
Checking and Creating Conference Calls
Administration Programming Browser Based GUI – access on LAN or Wan
The Allworx Proposal
• Intelligent Design• Solves Today’s Communications
Issues• Platform For Rapid Enhancement• Unparalleled Flexibility • Built To Last• Real World Value
The Complete Solution
Question and Answer