Ameyo tco comparision with hardware based legacy solutions

WhitepaperInteractions Simplified

Ameyo TCO comparision with

hardware based legacy solutions

Introduction

Customer interactions are the cornerstone of successful businesses. However, there are important

pillars like Operations, HR, IT and Support wherein high costs are always involved, from reaching-out

to prospects or managing current customers support related activities. Reducing the cost of operations

related to Customer Interaction Management (CIM) without comprising on technology deployed is the

balance that most companies try to achieve.

The demands of the market in the current scenario are efficient solutions which reduce the Total Cost of

Ownership (TCO). This is true across all domains and verticals to optimize costs as money saved is money

earned. The ideal solution ensures that costs are kept to a minimum and productivity at a maximum

thereby increasing operating margins.

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Ameyo TCO comparision with hardware based legacy solution Whitepaper

AMEYO solution

Solution Type Differentiators

AMEYO is an IP based, hardware agnostic solution·

Built on open architecture, it saves costs and effort involved in maintaining · proprietary hardware

Is Scalable due to its object oriented development·

Is preferred for large-scale operations commonly associated with enterprises·

Is Configurable to match Enterprise business need·

No expert workforce is needed·

Has lower capital expenditure·

Gives more productivity year on year basis·

AMEYO is not subject to the wear and tear of legacy devices·

Legacy hardware based solutions are now being replaced by software·

Investment in multiple boxes is still needed for a complete setup·

High initial and ongoing costs. Limited scope for lowering of TCO·

Composed mainly of intricate hardware components that need expert knowledge·

Dependence on hardware means investment in heavy customizations is required·

Scaling up involves additional licensing , time and manpower costs·

Adds to multiplicity of hardware and maintenance issues·

Hardware-based

Legacy Solution

Configurable solution·Extensive product/shelf life due to SOA·GUI based configuration for backend and frontend·Faster turnaround time·Does not require specialized training·Cost-efficient AMC due to software base·


Product Setup AMC

60%

11%

45%

Training Customization

5%25%

IT Resource Upgrade

0% 0%

Hardware-based

Ameyo

Most enterprises investing in Hardware-based Legacy solutions are unaware of the fact that upgrading

costs are separate from AMC which costs more to the company. With the architecture of AMEYO, the

solution provides upgrades as part of the AMC.

2013

Hardware-based

Ameyo

2014 2015 2016 2017 2018 2019 2020 2021 2022

Over $700,000 Savings in Operations Cost


AMEYO solution Hardware-based Legacy Solution

th Upgrade is required every 5 year· Limited shelf-life due to wear and tear· Customizations take 5 times the amount of AMEYO· Costs are 5 times the amount of AMEYO· Specialized Training Required for Maintenance· High AMC cost due to proprietary hardware·

Cost Comparisons

In any solution, there is cost associated with both Hardware and Software. With a Hardware-based Legacy

Solution, this cost is multiplied further with its dependency on Proprietary Hardware as compared to IP-based

hardware agnostic software solutions like AMEYO.

*Source: Customer feedback survey

*Source: Industry resources


Enterprises function on Operations, HR and Technology. While the cost incursions on both HR and

Operations are in constant flux, it is the technology which can optimize the operating cost. This implies

that if ideal technology were to be deployed, it could prove as revenue saving path. Therefore, the right

technology with the same operating budget can balance the equation of cost optimization without a

compromise on the quality front.

The only investment required in the AMEYO solution is the initial procurement of the product. A Hardware-

based Legacy Solution on the other hand, due to its dependence on Proprietary Hardware and the

maintenance of such hardware due to its specialized nature and regular wear and tear would increase

costs.


0

Total Days

Ameyo

50 100 150 200 250 300 350

Hardware-based

Days Spent in Customization Over 10 years

The role of technology is that of a multiplier, it ensures

that the business is at its productive peak and managed

optimally. It is essential for businesses to have a high-

uptime and fast turnaround time for set-up &

customization. In terms of pure customizations and setup

time AMEYO is faster (the above graph depicts basic IVR

and CRM customization). Due to its SOA based

architecture, AMEYO delivers faster time to market by giving

you the power of easy configuration as per business needs.

Hardware based legacy solutions on the other hand takes

almost 5x the customization effort and time.

The AMEYO advantage

Flexible

Stable

Scalable

Tailor-fit

AMEYO provides a complete communication platform, by replacing the existing control unit of a Hardware-

based Legacy Solution with an open-source engine. The proprietary nature of these products is now no

longer a limiting factor and the configurations can be made as per requirements. The combination of PSTN

interface technology, open standards and open source IP-based Solution components result in a very high

level of functionality and cost efficiency.

· Focused, multi-layered development

· Application composition

· Quick and easy integration with third-party applications

· Auto-failover support

· Automated test beds for advanced testing

· Robust with 99.999% uptime

· Easy activation of licenses

· Configurable

· Rapid deployment

· Feature-rich (Inbound, Outbound and Advanced Capabilities)

· Pre-integrated (Agent, Voice Logger, Graphical Supervision and Reporting Capabilities)

· Pick and choose capabilities based on business requirements



HolisticApproach

ExtensibleReliable

Configurable Manageable

· Adaptable to different service use models (SaaS or On-Premise)· Least turn-around time (Quick time to market) with rapid feature development.

· IP based networks · Easy migration path to future· Multi-tenancy

· Department & role specific modules · Need-based routing

· Centralized management of users and processes · Single-site & Multi-site environments

· Increase in Business Availability · Maximum customer contact

· SLA Management

· CRM Configuration for user-friendly interface· Modifications in run-time

campaign and process parameters

Customizable Future-ready

Drishti Philippines, Inc.

Philippines

+632-923-8136 +63-905-331-5418

+632-7521416

www.drishti-soft.ph

Drishti-Soft Solutions Pvt. Ltd.

Main Office - INDIA

+91-124-4771000

+91-124-4039120

www.drishti-soft.com

India | Sri Lanka | Bangladesh | Malaysia | Indonesia | | Middle East | USAPhilippines | Vietnam | Africa

Customers

Awards and Appreciation


Recent Customer Experience

We had very rigorous selection parameters like TCO, resource requirement, ease of use, product

configuration, training, scalability as well as credentials. Ameyo contact centre suite did fulfill all these

parameters to become our chosen partner to deliver delightful experience to our customers. Another

important factor that favored Ameyo was the product support without any price escalation for the existing

offering. This was very beneficial in the long run for us as we avoided additional costs and its true that

money saved is money earned

Sachin Kinra Business Head, Dial62 service
