AppleCare for Enterprise is a feature rich, comprehensive support and service product tailored specifically

for Enterprise customers.•AppleCare Account Manager : • Coordinates an onsite technical review

• Tracks hardware and software issues

• Provides monthly activity reports

•IT department support : • 24/7, one hour response for P1 issues

• All Apple hardware and software

• IBM MobileFirst for iOS solutions

• MDM, security, and deployment technologies

•Employee support• Apple hardware and software

• Personal accounts and settings

• Local language support during business hours

• 24/7 English support

•Onsite hardware service• 2 or 3 years of coverage

• Next-business-day onsite service for all Apple hardware

• Onsite service delivered by IBM Global Technology Services

•Device replacement•Replace up to 10% of iPad or iPhone devices

•Like-for-like device exchange

•Controlled by your IT department

•Global inventory managed by Apple

AppleCare for Enterprise

Dependent upon your needs we can supplement

and design services to make AppleCare for

Enterprise bespoke to your requirements