Application Strategies for your Digital Transformation

0 Copyright 2015 FUJITSU

Human Centric Innovation

in Action

Fujitsu Forum 2015

18th – 19th November


Transformational Application Managed Services


Speaker

Shobhit PORWAL Principal, Head of AMS Strategy and Solutions, Fujitsu North America


Applications landscape is changing and creating new challenges for applications management

Rationalizing the application

portfolio

Balancing cost for optimization and investments

in future

Increasing value from existing applications

Aligning budgets to application

priorities

Responding faster to changing

business needs


FUJITSU Transformational Application Managed Services

• Integrated ‘Bimodal IT’ builds the bridge between the fast

changing digital world and existing business operations.

• Pro-active management of the global applications landscape, to

keep the business running and up-to-date.

• Innovations are driven by business insights to identify and

drive change, for greater business impact.

• Technology adoption enabling faster business transformation to

keep pace with changing market dynamics. Automation-centric

transformation enables the fast realization of goals.


Essential Transformation Quick Release Cycle System Optimization

Transformational AMS Service Framework - Cost-effective Model to High-value Model

SAP DevOps - Solution Manager - Testing tool

Microsoft DevOps

Open source DevOps

Agile development

Automated Process Discovery

Performance Management & Monitoring

Lean Consulting

Standard Transition

Standard Operation Business Insight Services

Application Modernization

SAP Modernization

- Microsoft and Oracle ERP - Migration to .NET / JAVA - Office 365

- S/4 HANA - Simple Application - Business Suite on HANA - HANA Migration - SAP Cloud

Performance Optimization

Cloud Integration - Digital Business Platform - SaaS, PaaS integration - API Management - Run My Process

Digital Transformation - Internet of Things - SMAC

Transition Manage Business Insight Transform

Service Transition

Application Portfolio Management

Industrialization of knowledge Management processes


Bringing Value to our Customers

Enhanced Customer Experience

Increased Profitability and Business Value

Faster Time to Market with Transformation toward the Digital Age

Operate

Enhance

Implementing your

Digital Roadmap


Fujitsu IP, Best Practices and Tools


Tool for everything!

1. Macroscope for Best Practices, Processes and How to guides

2. Triole for Service (TfS) for ITSM – Incident, Problem, Service Request, Knowledge, Change and Release Management

3. Enterprise Portal for Knowledge Management

4. RUN MY PROCESS for Business Process Consolidation & Simplification

5. Automated Process Discovery Configuration

6. Enterprise Service Dashboards with Mobile access and Splunk Dashboards

7. Application Value Assessment and Cloud Portability Tools / Templates

8. Data migration tools

9. Fujitsu Cloud Provisioning Portal

10. Customer Satisfaction Tools and Templates

11. Devops products

12. Application Monitoring tools

13. SAP Solution Manager & Application Performance Monitoring

14. Application Modernization

• MSO Inspector, 2SQL – Detective, Gupta Technologies – Composer Notes, PaasLane Assess, Data Explorer, Ateras EAV and Fujitsu SoftwareMap

Automation

&

Operational

Excellence

Sense &

Respond

Scalability

&

Standardization


Solution Productivity Levers

Automation & Operational Excellence

Sense & Respond

Scalability & Standardization

Productivity Driver Direct Impact

Macroscope Consumerization

Enterprise Knowledge mgt. Industrialization & Standardization

Automated Process Discovery (APD) Perceived to what “Really is”

Known Error Database Known Demand / RCA

Estimation framework Accuracy & Increased Productive time

Metric & Analytics Understanding the demand / corrective

actions

Customer Satisfaction End user productivity


Smithfield Case

■ Multiple Bus, back office and data sources ■ Delayed decision making due to slow data access ■ Fragmented business processes due to three

independent SAP ERP applications

SITU

ATIO

N

■ Generated Business Insights with TAMS service to create a consolidation roadmap

■ Consolidation of back office business processes ■ Consolidation into one single ERP instance on SAP

S/4HANA RES

PON

SE

■ Standardized and agile SAP application landscape ■ Real-time insight into (big)data ■ Faster adoption to changing

business processes ■ Optimized SAP support for all business units O

UTC

OM

ES


Customer outcomes

• Reduced 8/10 days for internal Shipment & Receipt

• Re-trained 100+ users for 2 plants and a warehouse

• Resulted in a Transformation Project for a Transportation

solution

• Reduction of repetitive Tickets

• Increased Customer Experience & Satisfaction

• Improved understanding of business demand

Known Error

Database

• Improved performance standard

• Reduced time to resolve tickets

• Complete visibility and consistency in estimation of

development effort

• Predictability and Productivity over a period of time with

validation of estimates to actual

Simple Medium Complex Simple Medium Complex

Object Type Phases Hours Hours Hours Object Type Phases Hours Hours Hours

Requirement Analysis and Review 5 9 14 Requirement Analysis and Review 2 6 11

Coding 18 36 54 Coding 7 25 43

Self Review & Unit Testing 6 12 18 Self Review & Unit Testing 2 8 14

Documentation 2 3 5 Documentation 1 2 4

Total 30 60 90 Total 12 42 72





Total 18 36 60 Total 6 18 30

Requirement Analysis and Review 4 9 13 Requirement Analysis and Review 1 2 4Coding 18 36 54 Coding 4 7 18



Total 30 60 90 Total 6 12 30



Procedures Self Review & Unit Testing 2 8 14 Self Review & Unit Testing 12 18 26


Total 12 42 72 Total 60 90 132

Requirement Analysis and Review 2 6 11 Requirement Analysis and Review 9 13 36Coding 7 25 43 Coding 36 54 144



Total 12 42 72 Total 60 90 240

Functions

Views

Interfaces

Workflow

Alerts

Triggers

Forms

Interactive Reports

Packages

Request Type New Development

Level of Complexity

New Development

Level of Complexity

Request Type

http://www.daiwahouse.co.jp/English/index.html


Customer Outcomes

• Faster reaction time to make decisions

• Single source to understand demand

• Online / web access to Exec. management

• New standardized delivery infrastructure

• Reduced maintenance & development costs by 30%

• Increased user satisfaction and IT credibility

• Consumerization of Standard Procedures

• Spreading the client culture with offsite teams

• Creating JMS University


Transition Experience and credibility

INDUSTRY

EXPERIENCE

CLIENT

SIZE/SCOPE APPLICATION

LANDSCAPES

TRANSITION

PARAMETERS INCUMBENT

VENDORS

Fujitsu has conducted more than 30 transitions in the last two years.

SUPPORT

SERVICES

http://www.daiwahouse.co.jp/English/index.html


Donal Greene

Oct. 2014

117 Datacentres

- of which 7 host

Fujitsu’s Global

Cloud Platform

3 GPMO Hubs

Managing field

services in 188

countries

4 Global RIM Delivery

Centres

Infrastructure

management and

application support

6 Regional Delivery

Centres

Supporting specific

customer needs in

each region

6 Global Service

Desks

Supporting 41

Languages,

24x7 - ‘Follow the Sun’

Global WAN

Spanning the

globe

Russia

Australia South Africa

Sweden

UK

Finland

India

Canada

Estonia Ireland

USA

Brazil

China Japan

Thailand

Singapore

Belgium Germany

New Zealand

Bolivia

Seamless ticket transfer

Follow the sun Costa Rica

Poland

Morocco

Portugal

Malaysia

Philippines

Transformational AMS Delivered by Global Delivery Centres

Scale and

coherence

Standard delivery

capability across

all centers

Local and global

customer

relationships and

management


A complete Business Insights Approach

A balanced speed with bi-modal IT approach

A transformation factory at your service

Fujitsu’s Hybrid IT offerings for winning architecture

Our Sense & Respond methodology

What’s special with Transformational AMS?
