April 2014 CMUG Minutes

Configuration Management – User Group (formerly: Marimba Users Group)

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© Copyright July 10, 2014 [email protected]

Conference Call Information

All CM-UG calls unless otherwise noted will use

the following dial in information:

US Conferencing Number: 1-855-747-8824

CODE: 236 606 4030

April 16th 2014

Details: 1. HeartBleed OpenSSL notice

2. Marimba 8.5.00

3. Bare Metal OS Provisioning

4. Important Notification on Support

5. XP Extended support

6. Marimba User World

http://www.cm-ug.com/newsletters.htm

http://www.symphonyteleca.com/company/newsroom/press-releases/symphony-teleca-announces-major-release-of-symphony-marimba-client-automation-solution/


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Upcoming CM-UG Events

2014 CM-UG meeting dates:

Wednesday, May 21st, 2014 @ noon Central time

Wednesday, June 18th, 2014 @ noon Central time

Wednesday, July 23rd, 2014 @ noon Central time - 4th week

Wednesday, August 20th, 2014 @ noon Central time

Wednesday, September 17th, 2014 @ noon Central time

Wednesday, October 15th, 2014 @ noon Central time

Wednesday, November 19th, 2014 @ noon Central time

Wednesday, December 17th, 2014 @ noon Central time

Upcoming Events

Reminder:

The CM-UG call is normally the 3rd Wednesday of each month at 12 noon central time.

The CM-UG calendar is also located here > http://calendar.cm-ug.com

http://calendar.cm-ug.com/





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Heartbleed in Marimba

Marimba does not use OpenSSL:

•Marimba uses RSA SSL libraries rather than OpenSSL so heartbleed is not a concern.

Message concerning heartbleed in all BMC products –BMC login required.

If you have a load balancer such as an F5 you may still be vulnerable to heartbleed

• F5 Support for Heartbleed

• Rapid7 / Metasploit - Scanner for heartbleed

https://blogs.rsa.com/need-know-heartbleed/

http://heartbleed.com/

http://documents.bmc.com/supportu/documents/23/71/452371/452371.pdf

https://f5.com/solutions/mitigation/mitigating-openssl-heartbleed

http://www.rapid7.com/db/modules/auxiliary/scanner/ssl/openssl_heartbleed




Symphony Teleca Marimba User Group

Nitish Shrivastava

April 16, 2014

Copyright © 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 5

• Marimba 8.5.00

• Bare Metal OS Provisioning

• Important Notification on Support

• XP Extended support

• Marimba User World

Agenda

Marimba 8.5.00


8.5.00 charter

Targeting

• Multi-Tenancy

• Multi-forest (final phase)

• Application packager enhancements

Infrastructure

• Marimba as a Service

• MaMos (Marimba Monitor Service)

• Mobile Devices Management (MDM)

• Admin anywhere

• JRE Separation

• Infrastructure topology

Patch

• Mac patching

• Enhancement to Patch compliance & Dashboard

Discovery

• SCAP 1.2

• Inventory Simplification

• Consolidation of Marimba binaries in scanning (removing egonon, sum etc)

General

• Backlog defects to be reduced by 75%

• Committed RFEs


8.5.00 – Use cases discussion

Targeting [May 21, 2014]

• Multi-Tenancy

• Multi-forest (final phase)

• Application packager enhancements

Infrastructure [May 28, 2014]

• Marimba as a Service

• MaMos

• Mobile Devices Management (MDM)

• Admin anywhere

• JRE Separation

• Infrastructure topology

Patch [June 4, 2014]

• Mac patching

• Enhancement to Patch compliance & Dashboard

Discovery [June 4, 2014]

• SCAP 1.2

• Inventory Simplification

• Consolidation of Marimba binaries in scanning (removing egonon, sum etc)

General

• Backlog defects to be reduced by 75%

• Committed RFEs

We will send meeting Invitations separately

Bare Metal OS Provisioning


Bare Metal Provisioning – 8.3.02

• 8.3.01 supports OS ‘Migration’ capability

• 8.3.02 to be released in 2 weeks

• Will support Bare Metal Provisioning

• No third party utilities or tools required

• Transmitters capable of hosting

• PXE-DHCP proxy

• TFTP

• Supports two configuration models

• NO PXE Model – Where DHCP can be modified to redirect clients to defined TFTP

• PXE-DHCP Proxy – When clients are served IP address by DHCP while transmitter redirects the clients to appropriate TFTP Server (transmitter) to get boot image

• Supports two execution models

• Interactive installation

• Unattended installation

Important Notification on Product support


Support

• BMC announced BBCA EOL in Feb 2014; Notification sent to all customers

• BBCA (till v8.2.02*) entered EOL phase; under limited support

• Customers who prefer to be with BBCA gets two options

1. Continue with BMC and get limited support

2. Move to Symphony Support (with no additional cost*). And get full support on their current versions (If no Immediate upgrade plans). Symphony provides no-cost licenses to the Symphony versions (v8.3 and up) with a Symphony Support agreement.

• So far, we were offering ‘Full Support' to all customers

• Starting April 17 2014, BMC customers would get ‘Limited Support’ on BBCA (till version 8.2.02*)

• Symphony customers continue to get ‘Full Support’ for

– Marimba 8.3.00 and

– BBCA 8.2.02*, 8.2.01*, 8.2.00*, 8.1.01*


Support

Support type Description

Full Support BMC provides support for the current version and release of all its products as well as one release preceding the current version (C-1). BMC provides service packs, patches, hot fixes, or workarounds to enable the product to operate in substantial conformity with its then-current operating documentation.

Limited Support Following the Full Support period, BMC provides support for the C-2 release for at least 1 year (but usually 2 years) after the current release has been made available. New enhancements will not be made to the version or release. Customer Support will direct customers to existing fixes, patches, or workarounds applicable to the reported case. BMC will develop new hot fixes for problems of high technical impact or business exposure for customers. With customer input, BMC will determine the degree of impact and exposure and the consequent activities. Customer Support will direct customers to upgrade to a more current version, release, or service pack of the product. Research and Development will be engaged on critical issues only and on a limited basis for problem identification.

No Support BMC provides no active technical support. When a product version is beyond C-2, it is no longer supported. You can find some assistance online in our knowledge base as we will retain some of that information beyond the product version’s end-of-life. Customer Support will direct customers to upgrade to a more current version, release, or service pack of the product.

Reference: http://www.bmc.com/support/product-support-policy.html

http://www.bmc.com/support/product-support-policy.html






Support

BMC Customers Symphony Customers

New Enhancements

Urgent issues

High Priority issues

Medium/Low Priority Issues

New Platform support

Environment review

MRK/FSRK support

Custom patch support

R&D engagement Critical issues only and on limited basis

Full


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Windows XP Extended Support


• Official Support to Symphony customers

• Customers to sign with MS for ‘extended support’

• Customers to share contract copy with us; agree to share binary details with us

• We would provide different download URL (For metadata) that can be configured in WPS

• No change in patching process; no hotfix/patch needed

• No support to BMC customers; Existing ‘Custom Patch’ method can be used to achieve it

Windows XP – Extended Support


• Official Support to Symphony customers

• Customers to sign with MS for ‘extended support’

• Customers to share contract copy with us; agree to share binary details with us

• We would provide different download URL (For metadata) that can be configured in WPS

• No change in patching process; no hotfix/patch needed

• No support to BMC customers; Existing ‘Custom Patch’ method can be used for XP patching

Windows XP – Extended Support


• Additional cost involved if ‘out of the box’ solution is needed

• Please reach out to contacts below to understand details

– Nitish Shrivastava [email protected]

Mobile: +1 408 4105838

– Arturo Samper [email protected]

Phone: +18139207013

Logistics

mailto:[email protected]


Marimba User World


• Repetitive requests from customers to organize “User World”

• Platform to meet other customers and discuss deployment, challenges etc

• Tentatively scheduled in first week of June either in the central or eastern US

• Registration open now, please reach out to [email protected] to register.

• More details soon…

Marimba User World


Thank You!

[email protected]


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Find the best consultants for your next Marimba project.


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Technology

April 2014 CMUG Minutes