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Are You Listening? Building Relationships Thru Social Media Intelligence

Are You Listening? Building Relationships Thru Social Media Intelligence

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From the social networking panel at 2009 Charleston Green Business Expo

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Page 1: Are You Listening? Building Relationships Thru Social Media Intelligence

Are You Listening?Building Relationships

Thru Social Media Intelligence

Page 2: Are You Listening? Building Relationships Thru Social Media Intelligence

Everyone’s Saying Something

Page 3: Are You Listening? Building Relationships Thru Social Media Intelligence

Turn the Megaphone Around

Photo via altermark: www.flickr.com/photos/altemark/337248947/

http://www.flickr.com/photos/altemark/337248947/

Page 4: Are You Listening? Building Relationships Thru Social Media Intelligence

Use Your EarsBut Don’t Forget to

Open Your Mouth

Photo via floridapfe: www.flickr.com/photos/floridapfe/2165029667/sizes/l/

RespondRetweet

ReplyReach out

http://www.flickr.com/photos/floridapfe/2165029667/sizes/l/

Page 5: Are You Listening? Building Relationships Thru Social Media Intelligence

Watch Your Brand Vigilantly

Photo via mattimattila: www.flickr.com/photos/mattimattila/3299901660/

http://www.flickr.com/photos/mattimattila/3299901660/

Page 6: Are You Listening? Building Relationships Thru Social Media Intelligence

Your Social Media Listening Dashboard

Page 7: Are You Listening? Building Relationships Thru Social Media Intelligence

Measure It!Google AnalyticsFacebook InsightsFlickr Pro AccountYouTube InsightSearch.twitter.comBackTweets.comTwitterholic.comTwinfluence.comTwitalyzer.comTwittercounter.com

Photo via pinksherbet: http://www.flickr.com/photos/pinksherbet/3206805049/

http://www.flickr.com/photos/pinksherbet/3206805049/

Page 8: Are You Listening? Building Relationships Thru Social Media Intelligence

Email: [email protected]: www.twitter.com/ChadNorman

Blackbaud.com/ChadNorman

GoGreenCharleston.org

Photo via hryckowian: www.flickr.com/photos/hryckowian/2602363529/

mailto:[email protected]

http://www.twitter.com/ChadNorman

http://www.flickr.com/photos/hryckowian/2602363529/

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