Aruba Technical Webinar: Unplugging the Last Cord

CONFIDENTIAL © Copyright 2014. Aruba Networks, Inc. All rights reserved

UNPLUGGING THE LAST CORD Technical Webinar

SPEAKERS

Alex Derafshan Senior Director, IT Infrastructure

Aruba Networks

Keyur Shah Product Marketing Aruba Networks


IS HERE

84% WOULD NOT USE A DESKTOP COMPUTER GIVEN THE CHOICE

65% HAVE THREE OR MORE DEVICES

+

29% WOULD GIVE UP COFFEE BEFORE SMARTPHONE

#GENMOBILE IMPERATIVE: ALL-‐WIRELESS WORKPLACE

LYNC REPLACES DESKPHONES AT ARUBA

WHY ARUBA CHOSE LYNC

Best user experience of any UCC offering

Seamless integration with MS Office productivity suite

Mobile app for smartphones & tablets

Lync federation for partners with Lync & Skype

Tight integration with Aruba Wi-Fi for optimal service delivery

ALL-‐WIRELESS WORKPLACE FINANCIAL BENEFIT FOR ARUBA

Over $2M saved in infrastructure, conferencing and long distance services

That’s $900+ Per Person Saved!

$900 $900 $900 $900 $900 $900 $900 $900 $900 $900 $900 $900 $900 $900 $900 $900 $900

IT FORMULA FOR SUCCESS

Prep the Network

Start with Pilot

Enterprise Voice rollout

Cut the Cord

WHICH VLAN? VOICE OR DATA?

APP-‐AWARE NETWORK WITH APPRF

SSID: cavalier ü  Single VLAN for all devices ü  Single SSID Wi-‐Fi network ü QoS management per app ü OpVmized Wi-‐Fi per app

Access Core/Dist

DMZ

11010010101010001001101

MAKE WIFI RELIABLE

•  On going monitoring for RF noise and interference Clean RF

•  Install 802.11ac APs to provide high capacity dense coverage everywhere

High density coverage

•  RF redundancy with overlapping coverage

•  Backhaul redundancy with 2 cable pulls to same AP

Wi-Fi redundancy

USE LYNC SDN API TO OPTIMIZE

WI-FI ROAMING

PRIORITY OVER THE AIR

WI-FI CALL LOAD BALACING

COVERAGE VERIFIED WITH AIRWAVE


Prep the Network

Start with Pilot


Cut the Cord

SUCCESSFUL PILOT IS KEY

•  Hire Lync experts for installation and IT training

•  Handpick few power users

•  Build a team of all-wireless champions

•  Recognize early adopters

Option Set B: Sticker & Cube Flag

I AM FREEPHONE CORD CUT. FREEDOM CLAIMED.

UNRESTRAINEDRELEASEDMOBILEL I B E R A T E D MOVEMENTUNBOUND RESCUEDDETATCHED UNTETHEREDUNRESTRAINEDRELEASEDMOBILEL I B E R A T E D MOVEMENTUNBOUND RESCUEDDETATCHED UNTETHEREDUNRESTRAINEDRELEASEDMOBILEL I B E R A T E D MOVEMENTUNBOUND RESCUEDDETATCHED UNTETHEREDUNRESTRAINEDRELEASEDMOBILEL I B E R A T E D MOVEMENTUNBOUND RESCUEDL I B E R A T E DL I B E R A T E DUNBOUNDUNBOUND

PHONE CORD CUT.FREEDOM CLAIMED.


Prep the Network

Start with Pilot


Cut the Cord

#1 TRAIN EARLY, TRAIN OFTEN

Mandatory onsite and online user training •  CapabiliVes and benefits •  ConverVng business processes •  Pla_orm-‐specific recommendaVons

PEOPLE THAT AREN’T TRAINED WILL CALL YOUR HELPDESK…

and worse, they’ll tell others, slowing adopVon

SOME MAY TAKE THEIR GREIVANCE TO SOCIAL MEDIA

#2 ARM HELPDESK WITH END-‐TO-‐END MONITORING TOOLS

MAINTAIN WELLNESS, DON’T FIREFIGHT Microsob Lync SDN API integrates with Aruba WLAN for proacVve monitoring

MONITOR FOR TROUBLESPOTS Where do poor Wi-‐Fi and Lync overlap?

Aruba AirWave

CORRELATION ACROSS LYNC AND WLAN

3_Custom Layout

UCC PERFORMANCE ASSURANCE

• View Call Quality • Identify Root Cause of Poor UCC Experience • Audit UCC Devices • Visualize AppRF Performance

#3 PRIME YOUR USERS Hold major company trainings & events over Lync


Prep the Network

Start with Pilot


Cut the Cord

“Quality and user acceptance will be the primary drivers for softphone acceptance”

THE RESULT: FAST LYNC ADOPTION

Lync Goes Live Month #1 Month #2

TAPERING LYNC HELPDESK TICKETS

0

20

40

60

80

100

120

140

Jan-14 Feb-14 Mar-14

# of Helpdesk Tickets

(to date)

HAPPY #GENMOBILE USER COMMENTS

“Wow, Lync is amazing! I’ve never had such a simple experience booking and running a video meeting.”

“Today, I started using Lync on my iPhone. What a difference. How did I tolerate being tethered for so long!”

“Just watched IT carry off my desk phone. Good riddance!”

“I’ve only been using Lync one month now and my experience is solid.”

THE ALL-‐WIRELESS WORKPLACE

Aruba cuts the last cord


Are you ready for

START WITH THE #GENMOBILE SCORE

•  Survey-based self assessment

•  Evaluate readiness for all-wireless workplace

•  Scored from 1 to 10

http://arun.ly/ztJCA

#GENMOBILE ASSESSMENT REPORT

Overall score with section breakdown

Personalized recommendations to improve score

Potential savings with rightsizing

http://arun.ly/ztJCA

Thank You

Technology

Aruba Technical Webinar: Unplugging the Last Cord