Australian CIO Summit 2012: Presentation by David Erdstein, Former Manager Spatial Capability Development, Department Sustainability and Environment

Herding CatsHerding Cats

Aligning Diverse Stakeholders Groups,Aligning Diverse Stakeholders Groups,Crystallising Requirements, andCrystallising Requirements, and

Rapid Interactive Prototyping within DaysRapid Interactive Prototyping within Days

Australian CIO Summit Australian CIO Summit –– 2323--25 July 2012 25 July 2012

Copyright David Erdstein 2012Copyright David Erdstein 2012

David ErdsteinFormer Manager Spatial Capability DevelopmentDepartment Sustainability and Environment

Rapid Interactive Prototyping



Confirm - Project GoalsIdentify - Stakeholder GroupsList - Scenarios

RAPID – more likely to get the right stakeholders together

Identify need

Gather requirements

Design

Visualise!

W1P3

The ContextThe Context



Build

Run / Support

Update

P1

W2P2

W3

How projects really workHow projects really work


Copyright David Erdstein 2012Copyright David Erdstein 2012 We’ve been doing this for too long...We’ve been doing this for too long...

A Common LanguageA Common Language



The SolutionThe Solution

•• Effective communications:Effective communications:

–– The Business clearly articulates what they The Business clearly articulates what they needneed

–– Stakeholders contribute and understand:Stakeholders contribute and understand:



–– Stakeholders contribute and understand:Stakeholders contribute and understand:

••What they will get What they will get

••What is expected of themWhat is expected of them

Solution LifecycleSolution Lifecycle

Cost for changes

$1,000

$10,000



Ideas Solution Design

Functional Design

Implement Production

$1 $10

$100

$1,000

Solution LifecycleSolution LifecycleNumber of possible designs decreases as the cost to make changes increases (Bias & Mayhew 1994)

Cost of Changes

No. of Possible Design Alternatives



Requirements Phase

Development / Build Phase

Deployment Phase

The ChallengeThe Challenge

•• Capture and validate business requirements right Capture and validate business requirements right upfront and articulate them effectivelyupfront and articulate them effectively

•• This will ensure:This will ensure:–– What the client WANTS is What they NEEDWhat the client WANTS is What they NEED

–– BuyBuy--in from all necessary stakeholdersin from all necessary stakeholders



–– BuyBuy--in from all necessary stakeholdersin from all necessary stakeholders

–– A “no surprises” policyA “no surprises” policy

–– Project cost and time controlProject cost and time control

–– A better designed solutionA better designed solution

The Power of VisualisationThe Power of Visualisation



“It’s really hard to design products by focus groups. A lot of times,people don’t know what they want until you show it to them.”

Removing the Constraints in DesignRemoving the Constraints in Design

•• Separate FrontSeparate Front--end from backend from back--endend

•• BUT only for a short period of timeBUT only for a short period of time

•• ----> Intuitive yet Powerful Solution> Intuitive yet Powerful Solution



•• ----> Intuitive yet Powerful Solution> Intuitive yet Powerful Solution

User Interface User Interface -- DesignDesign


















Building an Intuitive Solution DeliversBuilding an Intuitive Solution Delivers

–� Customer satisfaction and productivityustomer satisfaction and productivity

–� User acceptance and compliance ser acceptance and compliance

-- increased usage of the systemincreased usage of the system

– Customer errorsustomer errors



–� Customer errorsustomer errors

–� Training costsraining costs

–� Customer supportustomer support

•• Incorporating this methodology into Incorporating this methodology into Solution Development everyone winsSolution Development everyone wins

–– BetterBetter

–– CheaperCheaper




–– Delivered sooner to marketDelivered sooner to market

MethodologyMethodology•• StepStep--byby--step processstep process

–– Rapid series of workshops and prototype review Rapid series of workshops and prototype review meetingsmeetings

•• Determination of business needs and project scopeDetermination of business needs and project scope

•• Visualisation and validation of requirementsVisualisation and validation of requirements



•• Visualisation and validation of requirementsVisualisation and validation of requirements

•• WalkWalk--through of solutions with business users (incl UAT)through of solutions with business users (incl UAT)

•• OutputsOutputs

–– Working interactive demoWorking interactive demo

–– Detailed Specification Design Document Detailed Specification Design Document

Rapid Prototyping Rapid Prototyping –– Real ResultsReal Results

•• 85% of projects completed between 185% of projects completed between 1--7 days7 days–– No project took more than 10 daysNo project took more than 10 days

••

In 24 Projects:In 24 Projects:



•• Up to 9 iterations performedUp to 9 iterations performed

•• 42 42 –– 250 improvements identified250 improvements identified

•• Project Goals ratifiedProject Goals ratified

•• Stakeholders aligned & committed to projectStakeholders aligned & committed to project

Case StudiesCase Studies



•• Incorporating this methodology into Incorporating this methodology into Solution Development everyone winsSolution Development everyone wins

–– BetterBetter





–– Sooner to marketSooner to market

In addition…In addition…

–– Improved Estimates of Solution costs Improved Estimates of Solution costs

–– Stakeholder management, engagement, Stakeholder management, engagement, “buy“buy--in”in”

–– Surfacing Latent RequirementsSurfacing Latent Requirements



–– Surfacing Latent RequirementsSurfacing Latent Requirements

•• Stakeholders see it before you build itStakeholders see it before you build it

–– Delivering on users needs instead of wantsDelivering on users needs instead of wants

••whilst delighting themwhilst delighting them

In closingIn closing

•• Next steps for youNext steps for you–– Consider incorporating this into your projects Consider incorporating this into your projects and measure the benefitsand measure the benefits•• I’m happy to discuss and help you get startedI’m happy to discuss and help you get started



•• I’m happy to discuss and help you get startedI’m happy to discuss and help you get started

•• Contact details:Contact details:–– David ErdsteinDavid Erdstein

–– Mob 0409 235 256Mob 0409 235 256

–– Email: [email protected]: [email protected]

Questions?Questions?



Technology

Australian CIO Summit 2012: Presentation by David Erdstein, Former Manager Spatial Capability Development, Department Sustainability and Environment