Avaya IP Office Overview

© 2011 Avaya Inc. All rights reserved. 1

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Avaya SME CommunicationsIP Office Overview


xxx,000s

Avaya IP Office

Designed for Small to Midsized Enterprises

10,000

Small Medium Mid Market Large Fortune 1000

Avaya Aura®Designed for Midsized to the Largest Enterprises

# of Users

Avaya Aura® Solution for Midsize Enterprises

10 100 250 1000

Avaya Aura®

Avaya StrategyTake IP Office Up Market

Ideal for established businesses seeking

cost-effective consolidation of

assets and streamlined growth

Ideal for small to midsize businesses seeking cost-effective growth and built-in value

2


Avaya IP Office

Designed for Small to Midsized Enterprises

Re-capture The GapTake Share In Midsize Markets

Ideal for small to midsize businesses seeking cost-effective growth and built-in value

Avaya IP OfficeNew offer for Midsize Enterprises

A v a y a I P O f f i c eN o t J u s t f o r S m a l l B u s i n e s s A n ym o r e

Avaya Aura®Designed for Midsized to the Largest Enterprises

Avaya Aura® Solution for Midsize Enterprises

Avaya Aura®

Ideal for established businesses seeking

cost-effective consolidation of

assets and streamlined growth

3


5 - 1,000 users in one or more offices

IP Digital Analog SIP

Adaptable office from key system to UC

SME, Mid Market, Branch

Home, work, on the roadHandsets, smart phones, desktop, tablets

Savings, Low TCOInvestment Protection Flexible Architecture


At a Glance – Key for Mid Market

R8.0

Single Site Capacity:

384

Multi-Site Capacity:

1,000 across up

to 32 sites/nodes


1,000

R8.1


1,000 across up to 32

sites/nodes

+ Centralized licensing

+ Centralized management


1,500

R9.0


1,500 across up to 32

sites/nodes

+ Centralized licensing

+ Centralized management


Avaya IP Office R8.1What’s new

Now scalable to 1,000 users on a single site!• New Linux based server with centralized licensing and management

• IP Office 500v2 acts as a gateway to enable hybrid implementation

Flexible Workforce Mobility On iPad and Windows!• Flare Communicator extends IP Office UC to tablets

• Now included with IP Office Power User and Office Worker solutions

More to sell with new service & networking offers!• New IP Office Support Services – Incredible value, amazing price for SME – and secure

high speed remote login (SSL/VPN)

• New 3500 ERS delivers SME price with enterprise-class performance & stacking

© 2011 Avaya Inc. All rights reserved. 7Avaya – Confidential

Are You Leading With Mobile Collaboration?Android and iPhone sales are 70%+ of the market

New Service

PackSet Status

Search DirectoryStart IM ChatTrack Chats

Manage Conference Calls

Geo-PresenceVisual Voicemail

Already available

on Android,iPhone

(GA: 4/30)


More Flexibility for the WorkforceAvaya Flare® Communicator

Soft-client Delivers Audio, IM &

Presence capabilities Apple iPad and Microsoft

Windows

Feature set and device interoperability expand over time

D e l i v e r i n g t h e W o r l d ’ s M o s t F l e x i b l e W o r k f o r c e


User Solutions Matrix – Options for the Flexible WorkforceAs of Release 8.1

One number – business to cell

Call control via smart phone (GUI) or cell phone (* codes)

Listen to email

n/a n/a n/a

n/a n/a Outlook /SFDC plug-ins Unified messaging IM, presence Full conference control Flare iPad & Windows

n/a

n/a n/a

Outlook /SFDC plug-ins Unified messaging IM, presence Full conference control

Telecommuter mode Video soft phone

One number – business to cell

Call control via smart phone (GUI) or cell phone (* codes)

Listen to email

IM, presence Full conference control Geo presence Centralized directory Meet me conferencing

Outlook /SFDC plug-ins Unified messaging IM, presence Full conference control Flare iPad & Windows

Telecommuter mode Video soft phone

EssentialPreferred

Server

EssentialPreferred

Server

EssentialPreferred

Server

EssentialPreferred

Server

Mobile WorkerEssential

Office Worker

Tele-Worker

Power User

Available on the following Editions:

Mobile Desktop


Selling To All Market SegmentsYou can compete by simply changing software packages

ProductToday

Product Future Software Edition (system wide)

Business size

Market Need e.g. Competition

IP O

ffice

500

(Up

to38

4 us

ers

per s

yste

m)

Future: Linux Server,IP Office 500 (As a server or

a gateway)

BasicEdition <25

Telephony Panasonic, Toshiba

EssentialEdition 20-99

IP TelephonyWith Essential

Mobility

Aastra, Cisco, Shoretel

PreferredEdition

21-250

Unified Communications with

Preferred Mobility

Cisco, Mitel, Shoretel

AdvancedEdition

UC with Contact Center

cQ3 2012Linux Server,

With IP500 Gateway Option

ServerEdition

100-1000

Unified Communications with

Preferred Mobility

Cisco, Mitel, Shoretel

Avaya Aura®Branch SD Card 100+

Avaya Aura applications

Cisco, Siemens, Microsoft


Infrastructure & Endpoint

Options

Maintenance & ServiceOptions

DataMulti-site Options


Network

Centralized Licensing

Integrated Multi-site Web Manager

Integrated Multi-site Management

Plug-n-Play remote site installation – Ignition

Intuitive and user friendly - Browser based

Centralized upgrades, back-up and restore

Secure Remote Access with SSL-VPN

Secure remote access at broadband speeds

Firewall and NAT traversal

Eliminate truck-rolls

Centralized Licensing with Single Image Distribution

Share licenses across sites

Central image repository

Common database with templates

Avaya IP Office Support Services (IPOSS)

HPDL360

500 IP users 200 1x Portal Power users

100 VMPro ports

HPDL120

250 IP users100 1x Portal Power users

40 VMPro ports

Two Server Choices

1000 users across single site OR 32 nodes

Avaya IP Office Multi-Site SolutionWhat’s New


With this edition, highly reliable IP Office communications are Linux based

Dual power supply is built into the server

Hot plug hard drives are configured in RAID

Dual quad core processors add speed, redundancy

Avaya IP Office Server EditionWhat You Need To Know


Two New Options For UC – Available Now!One for Small Business, Another for Medium

Linux-based module Supports up to 200 users

Up to 50 power user solutions and includes 20 voicemail ports

Single slot card for IP Office 500 Not tied to Microsoft or Linux

updates and licensing < 30 Minutes to Install List Price $2995

Includes Preferred Edition software; Essential and Basic pre-requisites are required

O p t i o n 1Avaya IP Office

Unified Communications Module

Linux-based sourced server Supports up to 1000 users

Up to 250 users solutions and 40 voicemail ports

Ships with Linux OS and applications SW images (same as Linux applications DVD)

Scales to full capacity of IP Office: 384 per site/1000 users across up to 32 nodes/sites

List Price $3500 (Preferred Edition sold separately)

O p t i o n 2Avaya IP Office

Applications Server

3.1Ghz CPU 12 GB RAM 250 GB HDD Rack mountable Option for Redundant

power supply

5X 2XUser

CapacityVoicemailCapacity


Avaya Choices for Midsize EnterpriseWhich one is best suited for my customer?

Small to MidsizeCustomer Need

Midsize to LargeCustomer Need

Avaya IP Office Avaya Aura® ME

Multi-site management with Active Directory synchronization and SSO

Centralized management with pre-defined templates for installation

Up to 500 users per system - scales to 1,000 users, 32 sites

Up to 2400 users per system - scales to hundreds of thousands

Basic call center with analytics value package

Best-in-class Contact Center or Advanced Desktop Collaboration

Built-in resiliency,Build up redundancy

Seamless Core and Branch Survivability

All in one appliance Open, standards-based architecture

Single, Modular

Single,Virtual


With R8.1, We’ll Add Server EditionThink of it as Preferred Edition for the Linux Server … and More!

• Office Worker• Power user


IP Office Editions and User Solutions OptionsAligns Value to Benefits

BASIC•Key System•Single site only•Digital/Analog

phones only•Auto-attendant•64 party ad hoc

conferencing•Voicemail &

voicemail to email•N/A: User solution,

multi-site options

ESSENTIAL• IP PBX functionality•Up to 40 Auto

attendants•One-X Mobile

Essential (all users)•Basic call control on

mobile devices•128 party ad hoc

conferencing•Up to 4 remote

phones/system•Options: Multi-site

Receptionist

PREFERRED•Full “Meet me” audio conferencing

w/user passwords•Unlimited multi-level auto attendant •Scalable, resilient voicemail•No limit on VPN phones/system

(w/Teleworker)•Call recording•Options: User solutions – HD video

conferencing, IM/presence, calendar mining, Outlook & Salesforce integration

ADVANCED•Track, measure customer service•Password protected call recording w/ search, replay, archiving•Alarm notifications, Detailed actionable reports• Interactive Voice Response (IVR)•Text To Speech, Visual Basic Scripting•PC Wallboard•Options: Agent, Supervisor


IP Office 500 v2

Hardware

© 2009 Avaya Inc. All rights reserved.

IP Office 500 v2: Architecture

Optional SD Card

Up to 8 expansion modules

WAN (Ethernet)(Layer 3)

System SD Card

External Relaycontrol

External Musicon Hold

4 Universal Interface SlotsEach supporting:

Base CardDaughter Card

RS232 DTEPort

2U

LAN (Ethernet)(Layer 3)

19


IP500v2 Hardware in Detail

Base Card– DS 8, Phone 2, Phone 8, VCM32, VCM64 all support Trunk Cards.– ATM4, BRI4, BRI8, PRI, Dual PRI

Expansion Modules– 16 or 30 ports. Digital or Analogue Handsets.– 8 expansion modules off the base. 12 with an expansion card

Extension Ports

Trunk Ports

4 Port Expansion Card 1per IP500v2 in Slot 4 only

20


Detailed Hardware

Avaya IP Office 500v2How Would You Like Yours?

Base cards– 8 Port Digital Station (max. 3)– 2 Port Phone Station– 8 Port Phone Station– 32 Channel VCM Module* (max. 2)– 64 Channel VCM Module* (max. 2)– 4 port expansion card

• (max. 1, slot 4 only) • Does not take daughter card

Trunk ‘Daughter Cards’ fit on topof a base card in the same slot

– 4 Port Analogue Trunk Module– 2 or 4 Port BRI (4 or 8 channels)– Single or Dual PRI

( 8 channels per PRI enabled, other channels are licensed)

16/30 port Expansion Modules

700XXXXXXIPO MU-LAW PCS0X

FK 1234567890

LOC

K

System SD

Combination cards (max 2) :– 6 Digital, 2 Phone, 10 VCM, 2 port BRI – 6 Digital, 2 Phone, 10 VCM, 4 port Analogue Trunk

- SD card for licensing, Essential Edition and firmware/config files

VCM Converts between Traditional and IP Telephony = 148

21


IP Office

Call Center


IP Office Management Information

Call Management Packages– 3rd Party Products.– Reference Avaya DevConnect

https://devconnect.avaya.com/

Customer Call Reporter - CCR– Server based application.– Client uses WEB browser.– Drag and Drop easy set up

• 150 agents. 30 Supervisors.• Real time and historical reports

– Single Supervisor with Advanced Edition• Grow with Agent and Supervisor client licenses

– Ideal for informal sub 30 agent call center.

23

https://devconnect.avaya.com/

http://ftp.telecost.com/avaya/compliantproducts-shadow.htm

http://ftp.telecost.com/avaya/compliantproducts-shadow.htm


CCR Supervisor and Agent Client Browser

Supervisor sets Views x 3

Customized statistics via drag-n-drop

Historical Reporting Tab

Supervisor sees all statistics and reportsAgent only sees their own statistics

Warning and Alarm Conditions

24


PC /Plasma Wallboard

Fully customisable wallboard ‘Drag and Drop’ driven interface Hunt Group level statistics only (no agent) Leader Board – call centre motivational tool Real-Time Graphs Message Board Rebranding

– Title Bar– Company Logo– Background bitmap– Colour Scheme

25


Completing the Solution:

IP Office Support Services


IP Office Support Services

Confidence with an Up-to-Date

Network

Expertise with Manufacturer

Support

Assurance with Accelerated

Response Times

With IP Office Support Services you can ensure your customers’ communications are running smoothly at all times

Choose the right support services to fit your customers’ specific environments


IP Office Support Services are consistent, flexible and simple

Single fee per node* Base offer includes:

Access to Major Software UpgradesRemote Technical Support (for both

Hardware and Software, 8x5 Mon-Fri) Software Patches and Updates Enhanced Remote Connectivity SSL/VPN 1, 3 or 5 year prepaid terms Available in Wholesale & CoDelivery Models

Support Services Global Offer Available July ’12 with IPO 8.1

24x7x365 Tech Support

FlexibleMultiple service delivery

options available

ConsistentSame offer elements for

SME and Mid Market

SimpleIndustry standard support

model at a fixed price

Parts Replacement • NBD or 4 hour delivery

Optional Add-Ons

* Promotional pricing is currently available.


New integrated SSL VPN Remote Access Improve diagnostic access to accelerate time to resolution

IP Office Remote Access Benefits for the Partner and Customer:

Faster troubleshooting Simplified deployment Reduces truck rolls Supports remote software upgrades Secure, high speed access Always-on availability

Key features IP Office embedded SSL/VPN client at

customer site Avaya SSL/VPN gateway (AV Gateway

software) at the site Access through firewall and NAT Broadband speeds Username/password coupled with server

side certificate authentication

(Avaya or Partner)



Avaya Networking


Introducing ...Avaya Ethernet Routing Switch 3500

• Resilient stacking*, robust QoS, wide range of security features

• List price up to 50% lower than equivalent models in existing portfolio

Enterprise-class at SME Pricing!

• Designed for SME • 1st fanless Ethernet

switches from Avaya• Converged video

surveillance opportunities (PoE+)

Network Attach!• Auto setup of IP Office

enables installation• One simple command,

connects IP Office and each IP phone to the switch

Plug & Play!

New!

* Stacking will not be available with the initial 5.0 release. It is planned for 5.1 release (Target GA: cQ1 2013)


Avaya Video Solution

Video Value Drivers

Employee SatisfactionVideo reduces travelMore productive employeesLower environment impact for CO2 emissions

VideoProductivity of “in-person meetings” while never leaving the officeBrings geographically dispersed teams togetherFaster decision makingShare video & your content

Costs savingsLower travel costs, leverage remote workersVideo proven to shorten and 11 month project by 1 month*Business continuity when travel is impossible: grounded airlines, concurrent meetings

VideoCommunications

*2010 Aberdeen Research

© Avaya Inc. 2011. All rights reserved. 33

What is it?• High Definition, SIP-

based video endpoints• For remote workers,

executive desktop and mid-large multi-screen conference rooms

• Use any HDMI HDTV

Customer Value• Collaboration with staff –

anytime, anywhere• Cost efficient & user

effective• Easily deployed with

Avaya IP Office

Proof Points30-40% less expensive than competitive video endpointsUp to 42% less bandwidth than competitorsIntegrates with other SIP endpoints and 3rd party video (Polycom & Grandstream)

Avaya Video Conferencing Solution1000 Series Video Conferencing Endpoints


Avaya End-to-End Video Conferencing

Remote Worker Office Worker Medium-Large Conf RoomVideo Softphone Avaya 1010 Avaya 1040

Avaya Video

Anne L Coulombe, Global Video SolutionsApril, 2010

Complete Video

Solution

• End-to-end low cost HD video, Low bandwidth• Business Partner provided displays• Content sharing• Integration with other enterprise users & video systems


Avaya Video Conferencing SolutionAvaya 1000 Series

Range of easy to use and deploy video endpoints for the Remote WorkerOffice WorkerMid to large conference rooms

Add any 20”-65” HDMI HDTVSingle-display, dual-display, content

sharingPoint-to-point, multi-point, built-in MCUsClick-to-video with handheld remote

Avaya 1010

Avaya 1040

36© Avaya Inc. 2011. All rights reserved.

Video Softphone

Big PictureAvaya Video Conferencing Topology

Avaya 1010 Video


Avaya 1040 Video

Avaya 1010 Video

Polycom VVX 1500

GrandstreamGXVP 3140

Power Users Teleworkers

Video SoftPhone


Tools to Win Mid Market Customers


Industry Toolkits

TCO paper

Case studies

Promos & Programs

Competitive Sheets

Pricing tools

Roadmaps

Positioning Tools

White Papers

Selling TodayAre You Using All Available Ammunition?


Awareness Check – Are you using these tools?:

EZ Demo

ROI Tool

Testimonials

Positioning GuideDo you know what

this quarter’s promotions are?

Use Case Tool

Sales Pro Tool

Content Syndication

Technology

Avaya IP Office Overview