CallFire’s Best Practices:Setting up an Interactive Voice Response (IVR)

Setup IVR for Inbound and Outbound Usage

• Select Create, then pick IVR Broadcast for an Outbound IVR• An outbound IVR is designed to reach a large amount of recipients

with a message that has an option for a response• You can keep track of the voice or touch-tone response, and even

have a call transferred based on the recipient’s answers• By using CallFire’s APIs, outbound IVR’s can be sent out

automatically to customers based on your specific needs

Build Your IVR Through IVR Designer

• Use CallFire’s XML editor to set up your own IVR • Easily drag and drop desired icons to create your menu

Build Your IVR Through XML Editor

Advanced users can use CallFireXML

Create Contacts List

• Upload contact list manually• Copy and paste contacts • Integrate your list onto our platform by easily uploading an Excel file

Analyze IVR Campaign

• Easy-to-use dashboard for calling and reporting• Track results by analyzing call details • View a map of call distribution

IVR Analysis and Reporting

View Call Records to see outcome of each call