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Your Hosts
Markus Ehlers Raiko Schulz
Agenda
Basic Troubleshooting
• Introducing SIP traces
•Tips and tricks for caller ID debugging
•Basic beroNet troubleshooting
Introducing SIP traces What issues require a trace?
-
•phones are not ringing
• the wrong phone rings
•calls are being dropped
•provider do not register
•calls can not be made
Introducing SIP traces What is a trace?
Introducing SIP traces How to create a trace?
•create a SSH connection
•password is equal to the web GUI
ssh root@[system’s.IP.address]
Introducing SIP traces How to create a trace?
•enter Asterisk console
asterisk -r
Introducing SIP traces How to create a trace?
• increase the log level
core set debug 3
core set verbose 3
sip set debug on
Introducing SIP traces How to create a trace?
•recreate the issue
Introducing SIP traces How to create a trace?
Introducing SIP traces How to create a trace?
Introducing SIP traces How to create a trace?
Introducing SIP traces How to create a trace?
Introducing SIP traces How to create a trace?
•after tracing: decrease log level
sip set debug off
core set debug 0
core set verbose 0
Introducing SIP traces And if I use Windows?
•Use PuTTY
•establishSSH connection
• in the console, use the known commands
•WIKI.ASKOZIA.COM
•ASKOZIA PBX -> Help for integrators -> 17 SIP
traces
Tips for CallerIDs Typical issues with Caller IDs
•Wrong Caller ID is sent when calling out
•Calls are getting blocked by the provider
•Wrong caller ID is sent to another phone, while transferring
•Wrong caller ID is sent to another phone, while forwarding
•Caller ID does not get matched with phonebook
Tips for Caller IDs The correct format
•national
• international
•E.164
•without area code
•only extension
incoming
outgoing
Tips for Caller IDs SIP Headers
Tips for Caller IDs SIP Headers
Telephone account - advanced options
Provider account - advanced options
Tips for CallerIDs Manual Dialplans
Provider account - advanced options
Telephone account - advanced options
Tips for CallerIDs The right provider
• If possible, use providers where configuration templates are available
•Always use providers with good documentation for Asterisk
•When forwarding, always make sure, CLIP NO SCREENING is activated
beroNet cards Active interface cards and gateways
beroNet gateways How to enter the web interface
Unix based:
ssh root@[IP.of.the.system] -L8888:10.1.0.2:80
Windows:
Use Putty
wiki.askozia.com->AskoziaPBX-Help for
Integrators-> 14 Access beroNet
beroNet gateways Inside the web interface
User: admin
Password: admin
beroNet gateways Inside the web interface
Uplink states of all the ports
beroNet gateways Inside the web interface
Hardware configuration
beroNet gateways Inside the web interface
Dialplans
beroNet gateways Inside the web interface
ISDN dialplan debugging
