Datasheet.

Features overview.• Face-to-face recording: A secure and reliable app to

capture face-to-face conversations between staff and clients.

• Rich metadata: A number of attributes about the recording are captured, including the staff member, client, time, duration and the location of the conversation. Additional meta can be captured before the conversation.

• Offline-recording: Conversations are encrypted and cached on the device until a data connection with the smartnumbers vault is established.

• Data security: Data is encrypted at rest and in transit with an option to encrypt with your own keys. All access is audited and tamper evident.

• Simple eDiscovery: Data is indexed using rich metadata, including contact names, and is discoverable through a user friendly, secure web console. This enables recordings to be quickly located.

• Robust infrastructure: High-availability infrastructure to ensure continued service if system components fail.

• Custom integration: A RESTful API is available as part of the smartnumbers SDK.

Record and store business conversations.Capturing face-to-face conversations is made simple with smartnumbers. Staff login to the smartnumbers face-to-face app, enter the client’s details and the conversation is recorded.

The recording is securely cached on the device until a data connection with the smartnumbers vault is established.

Data is stored in the smartnumbers vault to ensure the availability, integrity and security of records to meet regulatory requirements. By default, data is stored for five years, but can be changed to meet your data retention policies.

Record and store business conversationsBT smartnumbers face-to-face recording

BT smartnumbers face-to-face

Available on iOS and Android iPhone and iPad• iPhones and iPads running iOS 8.0 or above.

Android• Android devices running 4.0 and above.

Datasheet.

Features in depthFace-to-face recording • Capturing face-to-face conversations is made simple with

smartnumbers. Staff login to the smartnumber face-to-face app, enter the client’s details and the conversation is recorded.

• The recording is securely cached on the device until a data connection with the smartnumbers vault is established.

Rich metadata The following metadata is captured during each face-to-face recording:

• The logged in user details (name and email address). • Duration of the recording.• Time of the recording. • Location of the recording. Additional metadata can be captured depending on your requirements by adding custom fields during the provisioning process. After the service is provisioned, staff can enter data into these custom fields.

Data encryption• All data, including recordings and metadata, are

encrypted in transit using TLS and at rest using AES 256, with an option to encrypt with your own keys.

• Files are signed with HMAC before storing and all access to these files is captured in an audit log so evidence of tampering can be provided.

• Optionally manage your own keys using public key infrastructure (PKI).

Data assurance and compliance• The smartnumbers platform has industry-recognised

certifications including PCI DSS Level 1, SOC 1, SOC 2, SOC 3, ISO 27001, FISMA Moderate, FedRAMP and HIPAA.

• Data storage is compliant to EU Data Protection regulations.

Offices worldwide

The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract. © British Telecommunications plc 2015. Registered office: 81 Newgate Street, London EC1A 7AJ. Registered in England No: 1800000

020 3162 3030 btsmartnumbers.com

Format of voice recordings• Call recordings are stored as a .wav file.• The file is encoded with a sample of 441000 Hz and a bit

rate of 128kb/s.

Simple discovery• The smartnumbers compliance console provides real-time

view of all communications, ability to listen to recordings and read texts messages made over the corporate mobile estate.

• Compliance officers or IT administrators are able to quickly locate and download records but cannot delete them from the smartnumbers vault.