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SharePoint 2013 and building user adoption share a lot of the same concepts and overall goals to ultimately come out with the same end result. Lots and lots of people from all around the company start utilizing SharePoint and all its features and functionality. In this session you will see first-hand information from a company that I have been working with since they had 2007, 2010 and now 2013. I will review the project and all the steps taken to increase user adoption. Discovery Sessions Governance Build & Implementation Migration Next Steps
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Build It and They Will Come: SharePoint 2013 User Adoption
Stacy L. Deere-Strole
@caspug #spsclt
Please thank our sponsors!
Platinum Sponsors
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Who is Stacy Deere-Strole
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Co-Author of
Using Managed Metadata SharePoi
nt 2010 & 2013
Greatest Achieveme
nt New Godmothe
r
Fun Facts
Yankee Stadium – 1.5B
Great American Ballpark – 290M
Citi Field – 900M
Nationals Park – 611M
Chase Field – 354M
Marlins Park – 550M
Safeco Field – 518M
PNC Park – 216M
Turner Field – 209M
Oakland Coliseum – 25.5M
Angel Stadium – 24M
Dodger Stadium – 23M
Fenway Park – 650K
Wrigley Field – 250K
SharePoint Environment Build Ranges:12,000 – 150,000
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Agenda
• The History• Where Did We Start?• Project Kick-off?• Discovery• Recommend & Build• More Statistics• Following Up• Initiatives
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Where Did We Start?
• Initial Meeting– Introductions– Review Scope of Project– Learn Company Culture– Learn How They Communicate– Provide Governance Template– Agreement to “Step out of your comfort zone”!
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Where Did We Start?Central Admin, App & WFE
SQL
Very lower user adoption &
understanding of SharePoint
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Where Did We Start?@caspug #spsclt
Project Kick-Off• Identify & Approve Timelines• Review Process for Discovery Sessions
– Who to Invite– Types of Questions– Ensuring Interaction– The Promises!!– Follow-Ups
• Tour the Company• Formal Communication Plan• Executive Sponsor Meeting\Involvement• Getting to know the company & business
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Project Team
• Identify Team & Roles– Executive Sponsor– Project Manager– IT Support– Site Owners– Consulting Team
Get to know and bond with team members.
Learn their strengths & weaknesses…
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Discovery
• Getting Honest Responses• Provide leading questions…• When they state “I wish it could do x” let them
know it can. If time at end of day I’ll show you.• Discuss Full Project Involvement• Executive Sponsor – Step In show support• Communication• SDPS Assessment
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What Did We Discover@caspug #spsclt
DiscoveriesNobody Trusts The Data Duplication of All Major Processes
Duplication of Data
No Standardizations (Browsers, etc.)
No SLA’s of any kind
Really only use the site for forms…
Graphic Request – Not a true request
No Formal Training
No Governance
No Understanding of Automation\Forms
Don’t Trust Reporting
Location inability to utilize tools
Aware there are better ways…
Communication seemed to be a bad word
Contributor Permissions to All Sites
Nobody Aware of Permission Issues
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2010 Statistics
78%
38,301
Page Views
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SharePoint 2010 Portal@caspug #spsclt
Site Architecture@caspug #spsclt
Site Architecturehttp://portal.domain.com/sites/budgets
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http://portal.g-a-c.com/sites/budget
2010 Budget Notes 5e5068f4-f632-4773-b46d-5afe6e2135aa
2010 Budget Noteshttp://portal.g-a-c.com/sites/budget/2010 Notes
Accounting 1af8a936-550b-4ad5-b78f-6eec29e80acf
Accountinghttp://portal.g-a-c.com/sites/budget/ACCTG
Creative 6b2752dd-8df8-45ec-b685-52d286466864
Creativehttp://portal.g-a-c.com/sites/budget/Creative
Design 8594a909-db46-46df-8789-bbfaab8bf00d
Designhttp://portal.g-a-c.com/sites/budget/Design
Executive e88cded3-edf8-416b-b862-8efb216d7517
Executivehttp://portal.g-a-c.com/sites/budget/Executive
HR 5b823e2c-38b5-427e-83f3-037261821774
HRhttp://portal.g-a-c.com/sites/budget/HR
International OPS 0628a2d3-2c08-4315-80d6-7e480da066fc
International OPShttp://portal.g-a-c.com/sites/budget/IntlOPS
IT 29352108-c8cd-4dbd-befd-db6912e86590
IThttp://portal.g-a-c.com/sites/budget/IT
Licensing 5d1dfbcb-312d-40a6-bf19-d248da0dede7
Licensinghttp://portal.g-a-c.com/sites/budget/licensing
Marketing a4a5692b-f9dd-414d-97ce-b147a5095aa2
Marketinghttp://portal.g-a-c.com/sites/budget/marketing
Marketing2 204cd067-181f-4fe7-ab92-db1239be604c
Marketing2http://portal.g-a-c.com/sites/budget/Marketing2
MEXICO 51130554-b6c5-46d7-b2ff-01c513ccada2
MEXICOhttp://portal.g-a-c.com/sites/budget/MEXICO
Outlet Store c653b893-673f-4434-995a-c2550d81eae5
Outlet Storehttp://portal.g-a-c.com/sites/budget/OutletStore
PD 01cdf263-d893-4f84-96e4-1686860fa575
PDhttp://portal.g-a-c.com/sites/budget/PD
PD Exec 57d12236-7a9d-419f-bf91-87093eb7a27b
PD Exechttp://portal.g-a-c.com/sites/budget/PDExec
Sales ec1e6feb-fc23-4abc-af24-576d023ebae7
Saleshttp://portal.g-a-c.com/sites/budget/Sales
Executive 191612fa-b2dc-4cbc-85e1-e566b39bd061
Executivehttp://portal.g-a-c.com/sites/budget/Sales/Executive
Mass df28d52b-99a9-4953-afd6-46496d525af1
Masshttp://portal.g-a-c.com/sites/budget/Sales/Mass
Specialty 46550f71-db79-43ae-bc7a-112df00082bb
Specialtyhttp://portal.g-a-c.com/sites/budget/Sales/Specialty
Target 11bb8547-663b-4ca9-bdca-509c00ac910f
Targethttp://portal.g-a-c.com/sites/budget/Sales/Target
Wal-Mart 8fcb6e8f-aa41-48ce-b1dc-52de7f8c8c49
Wal-Marthttp://portal.g-a-c.com/sites/budget/Sales/walmart
Sample Room f8325088-f8ca-409f-8d83-2b9a9d2cbbf8
Sample Roomhttp://portal.g-a-c.com/sites/budget/Sample
WHSE / Production c4da495a-f3a9-449a-a0a2-425bb44512e8
WHSE / Productionhttp://portal.g-a-c.com/sites/budget/WHSE
@caspug #spsclt
Site Architecturehttp://portal.domain.com
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147
@caspug #spsclt
“The historical sense involves a perception, not only of the pastness of the past, but of its presence” ― T.S. Eliot, Four Quartets
“Disregard for the past will never do us any good. Without it we cannot know truly who we are.” ― Syd Moore
QuotesKeeping Us Moving Forward
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I HAVE ALL THIS INFORMATION…NOW WHAT???
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Here’s where the fun and the hard work pays off.
New ArchitectureRole Descriptions
Web Front End ServersHosts web pages, web services and web parts
necessary to process requests served by the farm
Office Web Apps ServerA separate server product that can serve
SharePoint farms for viewing and editing, and can provide preview functionality in search results
Service Application ServerProvides the service features of SharePoint such as Central Administration, Search, User Profiles &
Managed Metadata
SQL 2012 Database ServersStores content and service data. Databases can be
clustered or mirrored for failover protection
ServiceApplication
Server, Central Admin
SQL 2012 Database Server
Web Front End ServerOfficeWeb Apps
Workflow Server
Des
ign
Dec
isio
ns
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Des
ign
Dec
isio
ns
In-Line with Building a Baseball Stadium
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Sites, Navigation, Databases Oh My!
• Web Applications• Site Collections• Navigation• Content Databases• Managed Metadata• Quotas
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The Source
Home 06b75501-bdbc-4afd-b11d-5b7c88714b75
Homehttp://thesource.g-a-
c.com
Business Intelligence Cetner f2e53537-e847-499b-8cea-
6132cc06de1fBusiness
Intelligence Cetnerhttp://thesource.g-a-c.com/reports/BI
Center
Document Center b6d971fd-0d82-47c4-aa3f-995011e8e160
Document Centerhttp://thesource.g-
a-c.com/docs/DocCenter
IT Knowledge Base 39167935-e8d6-4908-8ffe-889c413c20ae
IT Knowledge Basehttp://thesource.g-a-c.com/support/
itkb
Report Center b55d5a26-6fcf-4ff4-8638-ad4ea229e9bf
Report Centerhttp://thesource.g-
a-c.com/reports/reportctr
Resource Center fdaa6b74-f937-4dad-95e4-b62ce5dc6346
Resource Centerhttp://thesource.g-a-c.com/resources/
ResourceCtr
Search Center 5bdae6ee-2744-4e7b-a81c-f5804a92f4a4
Search Centerhttp://thesource.g-
a-c.com/sites/searchcenter
@caspug #spsclt
Team Sites
Team 82e0be0d-de19-44b6-89a6-610af309062e
Teamhttp://team.g-a-c.com
Accounting f5917c3b-5b66-46e1-b6a2-b189282f0fc3
Accountinghttp://team.g-a-
c.com/dept/Accounting
Budgets 4de8c4ce-9ad4-4116-b462-ec40bf518392
Budgetshttp://team.g-a-
c.com/exec/Budgets
Design a6636a0e-24ae-4933-9abd-322075e6f920
Designhttp://team.g-a-
c.com/dept/Design
Director Information 671eceeb-2ae1-4440-948a-45f24648e37f
Director Information
http://team.g-a-c.com/exec/DirectorInfo
Executive Dashboards 5c50aa8a-6058-4e40-bcfe-
a003d8ce0ee1Executive
Dashboardshttp://team.g-a-
c.com/exec/dashboards
Human Resources 5c7d819e-3b57-4b29-914b-
e6b5729a9e56Human Resourceshttp://team.g-a-c.com/dept/HR
IT 5a94e22b-2766-4831-9137-508fe4afe1fa
IThttp://team.g-a-c.com/dept/IT
Licensing a3536825-5bf4-48a0-a4f2-ef823ea7cae5
Licensinghttp://team.g-a-
c.com/dept/licensing
Marketing 9e9ee1be-f36d-41f6-a03d-c38ca9a58519
Marketinghttp://team.g-a-
c.com/dept/Marketing
Operations 8f07a421-1d2e-4d77-8b70-cfef65d472d5
Operationshttp://team.g-a-
c.com/dept/operations
OPS Information 56d62519-ed81-40eb-8aed-d17f405147c8
OPS Informationhttp://team.g-a-
c.com/dept/operations/Ops
Product Development cf7b8752-a681-4f3d-8cea-
f0a97936e412Product
Developmenthttp://team.g-a-
c.com/dept/ProductDev
Quality Assurance e0f1d5bf-cba7-41a6-8882-60d6109c8001
Quality Assurancehttp://team.g-a-c.com/dept/QA
Sales cba7bc55-8fdc-4277-bf74-9f19b17efbba
Saleshttp://team.g-a-
c.com/dept/Sales
Sample Department 47d93d74-60fd-4505-b2dc-f0d9a8604cc5
Sample Department
http://team.g-a-c.com/dept/
Samples
Strategic Planning 12d20b4f-388c-4ad4-8164-e67ae6d94f18
Strategic Planninghttp://team.g-a-
c.com/exec/strategicplanning
Training 1bdd620f-6eac-4791-93a4-2ab6d424e3b5
Traininghttp://team.g-a-
c.com/dept/Training
@caspug #spsclt
17
Site Architecture & Topology
“This Totally Goes Against Our Culture!”
― Anonymous
QuotesKilling a Project Before it Starts
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The Source
Usage Statistics (5 Months)The Source Usage
Month Hits Unique Users
2014-02 55 2
2014-03 3695 416
2014-04 7243 1077
2014-05 7115 1317
2014-06 7950 1320
2014-07 384 56
Design UsageMonth Hits Unique Users
2014-02 50 6
2014-03 117 24
2014-04 170 52
2014-05 171 72
2014-06 220 84
2014-07 3 2
Search StatisticsTop Queries by Month
Local SharePoint Results ar 4 7.84Local SharePoint Results phone list 4 7.84Local SharePoint Results ftp site 3 5.88Local SharePoint Results markdown 3 5.88
Local SharePoint Results SAP 3 5.88Local SharePoint Results Show Calendar 2014 3 5.88Local SharePoint Results The Belmont Stakes 3 5.88Local SharePoint Results ECRM 3 5.88Local SharePoint Results recall trace 3 5.88Local SharePoint Results time off request 3 5.88Local SharePoint Results purple folder 6 11.76Local SharePoint Results expense report 5 9.8
No Result Queries by Month: June, 2014Site Collection: HomeThis report shows popular search queries that returned no results. Use this report to identify search queries that might create user dissatisfaction and to improve the discoverability of content. Then, consider using query rules to improve the query's results.
Result Source Query Text Total Queries % with No Results
Local SharePoint Results The Belmont Stakes 3 100
Never Forget to Follow-Up• Training
• Developers, End Users & Site Administrators• Governance• Phase 2 (Backlog)• Communication• Responsibilities & Roles• Provide Tools
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Now What?Automation is a Directive Internet Site Convertion to SharePoint
Technology Standardization Selling Product Online!!
Governance All Locations are Equal
Going Mobile Additional Environments
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Feedback• Training Still Needed• Accessing & Getting too Information much easier.• Navigation• Has Elevated Communication• Has Elevated Performance• Excited about Automation• IT & Strategic Planning are more plugged into the Organization
& our needs• Critical Date Calendar has really drawn departments closer
together.
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Great American Ballpark
A Couple More To Go!
• Session 10:30 – 11:30 (Room 3) Office 365: Is Governance Affected and
Where Do We Start?
• Session 2:15 – 3:15 (Room 4)User Profiles: I Didn’t Know I Could Do That!
• Kristopher’s • Right after the event ends• First drink is on us• Bring in your ticket for
validation
Join us for SharePint
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SharePint Directions
Kristopher’s250 North Trade Street Matthews, NC 28105
1. Turn right onto Ann St. : 1.1 mi2. Turn right onto Old Monroe Rd. : 0.1
mi3. Road changes to E John St. : 359ft4. Turn right onto N Trade St. : 2.3 mi
1st drink on us, bring your ticket
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@sldeere
www.linkedin.com/in/stacydeere
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