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Evan Cummack, Charles Hicks Enterprise and SME customers are pairing traditional telecom technology with Twilio's API and WebRTC-based browser phone to create incredible customer experiences. With no hardware required and no telecom experience, Web developers are creating distributed and centralized call centers that exceed the capabilities of big-iron incumbent providers. Learn how you can create an amazing call center experience with SugarCRM at its center - using Sugar not only as the call center rules engine, but also as an endpoint for call center agents to make and receive calls from within their browser.
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BUILDING THE FUTURE CALL CENTERWITH TWILIO & SUGAR CRM
EVAN CUMMACK (@CUMMACK)SOLUTIONS ARCHITECT, TWILIO
1. API-DRIVEN COMMUNICATIONS2. TWILIO CLIENT & WEBRTC
3. TIGHT ECOSYSTEM INTEGRATION
Cloud Communications API
Cloud Communications API
HTTP Web & Enterprise Systems
Cloud Communications API
HTTP Web & Enterprise Systems
HTTP Web & Enterprise Systems
<SAY><PLAY><DIAL> <CONFERENCE> <RECORD> <QUEUE> <SMS>
Initiate a voice call$account->calls->create();
Send an SMS$account->sms_messages->create();
MAKE THINGS HAPPENIN A SINGLE LINE OF CODE
Click to callPhone number provisioning
SMS surveyingAudio conferencing
Proactive notifications
<DEMO>ONE</DEMO>
Twilio ClientNative libraries to embed voice functionalityin iOS, Android and JavaScript applications
Web: JavaScriptTwilio.Device.connect(function (conn) { console.log("Boom!");});
Android: Javapublic void connect(){ connection = device.connect(null, null); /* boom */}
iOS: Objective-C-(IBAction)dialButtonPressed:(id)sender{ MonkeyPhone* phone = appDelegate.phone; [phone connect]; // boom}
Now with addedWebRTC!
<DEMO>TWO</DEMO>
<DEMO>THREE</DEMO>
