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Is Your IT Team Ready to Support Your Enterprise Mobile Strategy? How quickly is your IT Team responding to the adoption of mobile in your business? Too many companies realize too late that they lack the planning and due diligence needed to identify risk and establish the readiness to manage mobility. The truth is this: without proper IT planning, your mobile initiatives may fail. Watch Adam Bookman, Co-Founder of Propelics, and Michael King, Director of Enterprise Strategy at Appcelerator, to learn the components for building an IT roadmap for mobile. Ensure your team has the tools, processes, controls, and talents to build & support a thriving mobile strategy. Watch this webinar to learn: Top areas of concern for CIOs regarding IT readiness for mobile How to measure your IT readiness for mobile; including IT delivery and support, EIM, network and security infrastructure, App development, etc. How to analyze and minimize your risk exposure due to mobile How to build a framework for mobile policies Case studies from large (and very large!) companies who have used this IT readiness for mobile methodology
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Welcome. @propelics
Building an IT Roadmap to Support Your Enterprise Mobile Strategy July 18th, 2013
@appcelerator
Propelics Background – About Us
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• 15+ year track record • Fortune 500 clients • Global experience • 100% focused on mobile
for the Enterprise • San Jose, Boston,
Pittsburgh
Propelics creates mobile strategies and world class Apps for the Enterprise.
Trusted by companies like yours:
• Enterprise Mobile Strategy Services Enterprise Mobile Strategy Mobile App Portfolio Mobile App Scoping & Planning IT Readiness for Mobility BYOD and MDM Strategy Innovation through visualization Center of Excellence Creation
• Mobile Advisory Services Mobile Mentoring Executive Education Speaking Engagements
• Mobile App Development UX Design Onshore and Offshore App Development Mobile App Architecture Prototype Factory
What We Do
Founded in 2007
Mountain View London Tokyo Beijing
148 Employees
$50M Mayfield,
Translink, Storm, Sierra, eBay,
Red Hat
GSMA Global Mobile Awards
2012 Winner
Gartner 2012 Magic Quadrant
Visionary for Mobile Application
Development Platform
Appcelerator offers the only delivery platform built for a mobile first world
Dashboard
Cloud Test Performance Analytics
Foundation
DESIGNER DEVELOPER QA ENGINEER PRODUCT MANAGER
EXECUTIVE
475K Developers
56K Apps
120M Devices
Adam Bookman: Partner - Propelics
Adam has been the brains behind many mobile product and program launches. He has advised companies on mobile strategies for Business as well as IT.
He continues to be a “Trusted Advisor” to some of the leading brands around the world. Adam is frequent speaker at conferences related to mobile.
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Michael King: Director, Enterprise Strategy - Appcelerator
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Mike is Appcelerator’s principal mobile strategist where he directs the company’s product strategy, provides strategic sales support, partner enablement, market research/analysis and product evangelism.
Mike spent the past 11 years at Gartner, most recently as research director, where he managed all U.S.-based wireless data research, specializing in mobile enterprise strategy.
Agenda!
• Enterprise Mobile Trends and IT Challenges • Essential Considerations for Building an IT Roadmap to
Support your Enterprise Mobile Strategy • Suggested Approach and Frameworks • Examples • Q&A / Next Steps
Missed your topic? propelics.com/lets-talk!
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The Enterprise Moves To Mobile
This evolution – consumer opportunities first, followed by enterprise needs and adoption – mirrors that of the original
web, but the rate of evolution is much faster.
Enterprise Apps Stores Shift Into High Gear
Confirming this shift in focus is the number of mobile developers who
expect to build for enterprise app stores.
Mobilization of Enterprise Data
Top 7 mobile-specific jobs that most companies do not plan to create in 2013Enterprises aren’t hiring for leadership
MCoE is MIA
Obstacles for Success: technologyinvestments for 2013
Obstacles for Success: biggest challenges that arise from decentralized mobile development
1. Inconsistency of application quality
2. Lack of collaboration across mobile projects
3. Limited reusability
4. Limited sharing of lessons learned across projects
5. Wildly divergent delivery schedules
6. Poor decision-making
7. Lack of analytics
Re-Imagine IT
• IT is no longer about governance or enforcement, with mobility, IT has the opportunity to transform
• Enablement must be the focus
• Provide to the business the “sandbox” for mobile app experimentation
• Enable with the technologies
• Enable with education
• IT must becomes the masters of the art of the possible for mobile applications
How does IT build a “roadmap to support
mobile” based on needs and not perception?
• How well does IT understand the overall mobile strategy? • What types of interactions will customers expect in the future? • Which apps should be built and in what order? • What type of policies have to be created? • What new competencies does IT need to add? • How do we integrate these devices with our corporate data stores? • What security and network aspects need to be re-examined? • What type of devices should be supported? What about BYOD? • How will the organization manage the data plans? Corporate? Expensed?
Subsidized? • Do you need a MDM? Cloud v. on-premise? • How do we integrate these devices with our corporate data stores? • How will you maintain the separation of personal and corporate data? • What about Legal, HR and regulatory considerations? • What additional burden will be put on IT support processes?
…and many more
5 Considerations for Defining an IT Roadmap to
Support your Enterprise Mobile Strategy
#1. Understand the Business Demand
Business Demand
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• Mobile scenarios across channels and roles - B2C - B2E2C - B2E - B2B
• Prioritized based on business drivers
• Innovation Posture
• Technology implications across all aspects of IT - people, process, technology
• Business Value • Innova4on • Readiness • Ease of
Implementa4on • Extensibility across
focus areas
#2. Assess Your Readiness
Readiness Assessment
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Mobility Strategy
Enterprise Info. Mgmt.
IT Delivery & Support
Policy Definition
Policy Governance
Network Infrastructure
Security Infrastructure
App development platform
Mobile Device Mgmt. Platform
Telecom Expense Mgmt.
Mobile Delivery & Support
Maturity Ranking Mobility Report Card
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• Establish current state!• Gap identification based on:!
- Foundational!- Vulnerability/Risk!- Compliance!- Lacking capability!
Mobility Report Card
#3. Understand the Risk Components
Risk Analysis
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Use Case Articulation across
Stakeholders
Business Value
untrusted
Restricted
SEMI -Trusted
Trusted
Risk
Business Value
Assets Accessed
Risk of Breech
Scoring
Use Case Classifica:on
Use Case Categorization: Risk: Types of Exposure (e.g. User data, customer information, financial, etc.), Impact of Exposure (e.g. Public perception, legal exposure, financial)
Business Value: Alignment with drivers
#4. Define Repeatable Mobile Standards
Define Standards
• MDM is not a “Silver Bullet”
• Understand what you will support and manage
• Focus on repeatability
• Don’t re-litigate your decisions with every app idea
• Communicate to the Business and to external vendors
• Put in place governance processes
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Policy Characteristics Framework
#5. Define an Action Plan That Measures Impact in Weeks Not
Months
IT Discovery and Assessment
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Maturity Ranking
Mobile Maturity Matrix
IT Strategy Roadmap
Mobility Strategy
Enterprise Info. Mgmt.
IT Delivery & Support
Policy Definition
Policy Governance
Network Infrastructure
Security Infrastructure
App development platform
Mobile Device Mgmt. Platform
Telecom Expense Mgmt.
Mobile delivery and support
IT Strategy Roadmap
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Required
Short Term
Mid/Long Term
Future
Quick Wins
• Ac:onable steps • Priori:zed by value, readiness and cost
• Organized into phases -‐ itera:ve
5 Considerations
1. Understand the Business Demand
2. Assess Your Readiness
3. Understand the Risk Components
4. Define Repeatable Mobile Standards
5. Define an Action Plan That Measures Impact in Weeks Not Months
Business Drivers
Market Opportunity
Envisioned mobile
Scenarios
IT Readiness: Approach
Action Plan
Recommend Mobile App and BYOD
Risk Profile
Technology Maturity
Assessment IT Roadmap
Step I: Direction Setting
Step II: Assessment, Risk Analysis, Standards
Step III: Roadmap & Next Steps
Mobile policy &
Procedures
• Starting to see growing demand for mobile apps and BYOD • Key Findings
- 90+ Use Cases - Multiple groups targeting same user teams - High amount of business readiness
• Roadmap - People: IT org. changes and additions - Process: Support,
monitoring, SDLC, etc. - Technology: Web services, Reverse Proxy,
MDM, Business Intelligence, MADP
• 2 Week IT Readiness Kickstart
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One More Consideration:
Speed of Innovation is Critical
IT Readiness Kickstart = 2 Weeks
Propelics Kickstarts
Special Offer 1 Hour advisory session with a
Propelics Mobile Strategist
Mobile App Roadmap
IT Readiness for Mobile Kickstart
MDM/BYOD Kickstart
Mobile App Rapid
Prototyping
Mobile Center of Excellent
Kickstart
Prototype Factory
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• Innovation Focus
• Engaging Process
• Mobility Centric
• Experience Across Industries
• Enterprise Solutions
• Advisors, Strategists, Implementers
• Strategy at the Pace of Mobility
Thank you
