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Craig Smith presentation from Agile Australia 2010. High performing teams are something that all organisations aspire to, but how exactly do you turn a team from good to great? There is much discussion in the community about management versus leadership, working in a factory versus embracing a tribe and how to motivate a new generation of employees. In this presentation we will look at these topics and determine what makes a high performing team, how Agile techniques can help, what tools and techniques you can use to create this environment and how you can measure performance.
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Building an A-Team: I Love It When A Team Comes Together
Craig SmithSuncorp
Welcome
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The A-Team
(The original
one, not that
remake...)
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Back
to
basics
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“A” is for agile: Umbrella term
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Agile Manifesto
Agile Pyramid
Practices
Principles
Values
Approach
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Core Agile Values
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Trust
Courage
Innovative Accountability
Honesty
It’s All About Culture
Image: http://home.pacbell.net/fantomdj/dk/donkey_kong_barrel.gif
http://www.greenenergyinvestors.com/index.php?act=Print&client=printer&f=2&t=2991
Definition:Team
“A team is a small number
of people with
complementary skills who
are committed to a
common purpose,
performance goals, and
approach for which they
hold themselves mutually
accountable”(Katzenbach & Smith)
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content/uploads/2008/10/katzenbach-smith_3670.jpg
“Results”(Drucker)
Image: http://www.extensor.co.uk/articles/peter_drucker/peter_drucker.jpg
Defining an
A Team
Image: http://www.coolcarsinmovies.com/wp-content/uploads/2009/09/1983-gmc-vandura-a-team-van.jpg
Well-defined focusImage: http://www.vintek.net/images/page/logo/company_about_us_mission_statement.jpg
Small teamsImage: http://www.rebinder.com/blog/wp-content/uploads/2009/05/pizza.jpg
Commitment to selfImage: http://www.nataliedee.com/091805/way-better.jpg
Complementary supportImage: http://butterfliesandbugs.files.wordpress.com/2010/04/help_wanted_sign_50f8.jpg
Collective intelligence
Image: http://photo.goodreads.com/books/1170686255l/68143.jpg
Image: http://loveyoursweets.co.uk/images/Jar%201L%20Jelly%20Beans.jpg
CommunicationImage: http://dallasmorningviewsblog.dallasnews.com/megaphone-kid-cropped.jpg
ControlImage: http://upload.wikimedia.org/wikipedia/commons/a/a3/Blackwood_roundabout.jpg
Continuous improvementImage: http://www.ecboe.org/sardis/lib/sardis/Continuous_Improvement_Icon.gif
RhythmImage: http://thedockingstation.ca/wp-content/uploads/2009/07/disco-stu.gif
Identifying
a not-so
A-Team
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Stuck
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Missed delivery
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Culture of blame
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Punch clockers
Image: http://www.robdicesare.com/wp-content/uploads/2009/05/sam_and_ralph_clock.png
How
Agile
Practices
help
A-Teams
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Focussing Question
Success Sliders
Daily standupImage: http://www.mikerogers.info/images/standup%20mic.jpg
RetrospectiveImage: http://ny-image0.etsy.com/il_fullxfull.57250908.jpg
Co-locationImage: http://www.cubefigures.com/graphics/IThome.jpg
Cross functional team
Core Team
Extended Team
Project Manager
SupportAnalystOther key
stakeholders
BusinesOwner
Consultants
Iteration Manager
Teamlead
Team Member
Bus.SME
Team Specialist
Project Officer
Quality Assurance
CommsOfficer
ProgramManager
Project Sponsor
Image http://www.befitlifestyle.com/images/CorporateTeamHands.jpg
Continuous feedback
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Sustainable pace
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Pair programmingImage: http://blogs.atlassian.com/developer/pairon.jpg
CoachImage: http://www.bostonherald.com/blogs/sports/rap_sheet/wp-content/uploads/2010/08/bb-whistle-swinging.JPG
Agile helps... but...Image: http://www.bulletforge.com/images/silver_bullets/223_rifle_silver_bullet.jpg
Thinking
about
leadership
Image:
http://s3.amazonaws.com/files.posterous.com/jackalert/VlI8RcPIBCMVNSkZjYvNFfqD9xdp2fyWeMpjvHCO5hPvUe2FYkL0XB8X
gPJD/Hannibal_a-
team.jpeg.jpg?AWSAccessKeyId=1C9REJR1EMRZ83Q7QRG2&Expires=1284295305&Signature=k7jHsSjy1pZgdIqqFyN2uUB%2
FM94%3D
Factories & Tribes
Image: http://s3files.core77.com/blog/images/LSfactoryline.jpg
Carrots
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Generation * are different
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Leadership Aspirations
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Motivation
of
A-Teams
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Hawthorne Effect
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Open Source
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Autonomy - the desire to direct our own lives
Mastery - the urge to get better and better at
something that matters
Purpose - the desire to do what we do in the
service of something larger than ourselves
Intrinsic Motivation
Image: http://www.amnavigator.com/blog/wp-
content/uploads/2010/05/098_extrinsic-motivators.jpg
http://coursecreators.com/wp-content/uploads/2010/01/Dan-
Pink-Surprise1.jpg
http://poder.dk/wp-content/uploads/2008/07/1.jpg
Fedex / Hackathon / ...
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20% Time
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HR Reloaded
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Netflix has no vacation policy or tracking!
“There is no clothing policy at Netflix, but no one has come
to work naked lately.” (Patty McCord, Netflix)
Performance Reviews
Image: http://www.rd.com/images/cartoons/0611-MarkAnderson2-d.jpg
Innovation
Image: http://tm.mbs.ac.uk/files/2009/11/innovation1.jpg
Measure
your
A-Team
Image: http://images.mirror.co.uk/upl/m4/sep2009/1/3/the-a-team-pic-rex-740378810.jpg
Happy People
Image: http://www.codingelite.com/images/smiley1.jpg
Passion & Craft
Image: http://msnbcmedia4.msn.com/j/MSNBC/Components/Photo/_new/091028_big-bang-theory.grid-6x2.jpg
Own the business
Image: http://creditcardforum.com/blog/wp-content/uploads/2009/08/startup-capital.jpg
Safe to fail
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Wrap up
(or what
can I do
to get my
own
A-Team)
Image: http://media.nj.com/entertainment_impact/photo/the-a-team-the-complete-season-dvd-reviewjpg-b8d900a4cecd895e_large.jpg
PurposeImage: http://images.parenthood.com/tv-question-mark.jpg
Skilled cooperative teamImage: http://www.mushon.com/spr09/nmrs/wp-content/uploads/2009/03/macgyver.jpg
PracticesImage: http://www.bobgarontraining.com/wp-content/uploads/2010/07/Home-Improvement-Tim-Taylor.jpg
LeadershipImage: http://media.photobucket.com/image/fonz/bloodyrose2310/28007169_fonz.jpg
MotivationImage: http://media.photobucket.com/image/my%20name%20is%20earl/DirgeDevil/MyNameisEarl.jpg
PerformanceImage: http://www.iwatchstuff.com/2007/09/28/hoff-knight-rider.jpg
DeliveryImage: http://blog.beliefnet.com/moviemom/a-team-lunch-box.jpg
Do you work
on or lead an
A-Team?
If not, what’s
stopping
you?Image: http://www.popartuk.com/g/l/lgpp31670+i-love-it-when-a-plan-comes-together-weenicons-a-team-
poster.jpg
Questions ??
Craig Smith
http://www.suncorp.com.au
http://www.agileacademy.com.au
@smithcdau
http://www.slideshare.net/smithcdau/
Suncorp is one of Australia and New Zealand's largest diversified financial services providers, supplying
banking, insurance and wealth management products to around 9 million customers through well-
established and recognised brands such as AAMI, Australian Pensioners Insurance Agency, Shannons,
Vero, Asteron and Tyndall, as well as Suncorp and GIO. Today, Suncorp is Australia's fifth largest bank
and second largest domestic general insurance group, with over 16,000 staff. Suncorp has
representation in 450 offices, branches and agencies throughout Australia and New Zealand.
(http://www.suncorp.com.au)
The Agile Academy is the next wave in Agile learning and collaboration. Designed for IT professionals,
the Agile Academy is a knowledge hub that promotes Agile related learning, knowledge sharing and
capability development across the IT industry. We offer an integrated curriculum of leading edge
courses across the entire solution development life cycle, covering all roles at varying levels.
(http://www.agileacademy.com.au)
