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November 5, 2013
Professional Development of Business Systems Analysts in Software Development Company
Case Study Irena Jansone and Jekaterina Lebedeva
page 2
About Us
C.T.Co Ltd. is a Europe-oriented IT solutions and services
provider
C.T.Co has extensive experience serving large companies in
the financial services industry: Insurance and Reinsurance Banking
page 3
Titles and Roles
Business Systems
Analyst
IT Business Analyst
Systems Analyst
+
=
Focused on requirements Solves problems with IT solutions Bridge between business and IT Performs functional design
Takes requirements as inputs Creates functional specifications Specifies "how" a system will do
the "what" Interfaces directly with the
developers
Responsibilities start with requirements elicitation and end with functional/technical specifications
Expected to have both strong business domain knowledge and extensive competencies
page 4
BSAs in C.T.Co: Organizational Structure
Program Manager
Project Manager
Project Manager
BSA Team Lead
QA Team Lead
Development Team Lead
BSATest
EngineerDeveloper
BSA
BSAQA Team
LeadDevelopment Team Lead
Test Engineer
Developer
Client Project Team
Client BSA Team Lead
Project-oriented organization
C.T.Co BSAs as members of Client BSA team
page 5
BSAs in C.T.Co: Issues and Concerns
Diversity of BSA role understanding by project team members
Indistinct expectations
Variety in background,
professional education and experience
Need to gain support from like-minded colleagues
Wish to share experience and knowledge
When BA Community Was Born
page 6
November 2011
7 Samurai (community members)
Combine experience of Seniors and fervor of Juniors
Develop survival guide
Become more strategic
Join individual efforts
page 7
BA Community Activities
Company Standards
Update of requirement management processes
Analysis Artifacts list
Development and update of Templates
page 8
page 9
14%5%
65%
16%
Informal presentation
Specifications
Other
47%
15%
22%
16% Quality of specifications
Availability of the BA
Sharing business background
Smoothness of change implementation
QA/BA Workshops
QA/BA Workshops
page 10
QA/BA Workshops
page 11
Experience Sharing
Real-life experiences
Artifacts created for a project (or group of projects)
Collaboration Models with customer
Ideal World Model
Real World Model
Hell Model
Challenges/Lessons Learned
page 12
Theory is when you know everything but nothing works.
Practice is when everything works but no one knows
why
Experience Sharing
BA Community Space in Confluence/WIKI
Business domain trainings
Insurance/Reinsurance
BPMN training page 13
Enterprise Architecture Workshop
page 14
Collaboration and Requirement Management Tools
Collaboration/Workflow
Content Management
Issue Tracking Tools
Requirement Management Tools
Prototyping/UX
Vendor Presentation
page 15
We shape our tools and then our tools shape us ©
Agile Trip Advisor
page 16
Agile Analyst – brand new role for BSA
Agile Requirements training
Agile Games
Group self-organization
Active Listening and Adapting
Cooperation & Communication
Teamwork
Learning to improve
page 17
Agile Games Event
Conferences
page 18
Scientific Conferences
page 19
page 20
Conferences and Events
CBAP/CCBA Certification: Why?
page 21
Organization BSAs
Professional development for staff
Business analysis practices according to industry standards
Identification of professional business analysts to clients and business partners
Increasing efficiency, consistency
and reliability of results
Increased competence in business analysis
Participation in a recognized professional group
Personal satisfaction
Continuous improvement through achieving and maintaining certification
page 22
CBAP/CCBA Certification: How?
Instructor-led webinars
Self-paced preparation courses
Trainings
CBAP Recertification
page 23
Recertification Requirement: MIN 60 CDU in each three-year cycle
MAX CDU per Activity
Lessons Learned: What’s Already Working
page 24
Support from like-minded colleagues
Group Synergy
Competency of BSAs increased
Aligning expectations
Improvement of collaboration in projects
Lessons Learned: What’s To Be Improved
page 25
Competency model definition
Use it in Employee Performance Review
Alignment of BSA role understanding – to be continued
Combining of work and professional development activities
Are We on the Way to a Business Analysis Center of Excellence?
page 26
Functions of Business Analysis Center of Excellence
BA Community Activities
Steps to Create of Business Analysis Center of Excellence
page 27
Specify Desired State
Access
Current State
Plan and
Implement Improvements
Maintain And
Enhance Competencies
Analyze
Gaps
Effective BACoE:
Responsibilities clearly outlined
Appropriate resources assigned
Proactive management
Constant care
page 28