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Data creativity with sensors Unlocking mobile personalization using sensor data Filip Maertens @fmaertens

Cannes Lions Innovation, unlocking mobile personalisation using sensors

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Data creativity with sensorsUnlocking mobile personalization using sensor data

Filip Maertens@fmaertens

A perfect storm called ubiquitous computing

US$ 19Trillion in global GDP due to the Internet of Everything by

2020

Cisco & GEUS$ 300Billion

incremental revenue by 2020

Gartner

40.9billion

connected devices by 2020

155million

connected cars by 2020

100million connected light

bulbs by 2020

+1trillion

connected sensors by 2020

2.5billion

smartphones by 2020

$12billion

wearable market size by 2020

about smart devices and dumb experienceshow smart devices struggle to bridge the intelligence expectation gap

Machines will need to be cognitive if consumers want personalized experiences

Gartner, Nov 2013; Four Phases of Cognizant Computing

Sync Me See Me Know Me Be Me

Your smartphone as a first generation sensor hub and smart agent

CPUGrowing processing

power

SensorPervasive sensing

capabilities

ConnectivityInterconnected edge

computing capability

Two sides to the data story

Declared

Observed

ContentStructured, explicit, self-declared, and static

ContextUnstructured, time-

series, observed, and dynamic

2000 - verbal 2010 - nonverbalexplicit sending of content implicit sensing of context

sensor data: source for context-awareness with this new source of data, new levels of intelligence are presented

situationalawareness goes beyondsimple geo-fencing. In thebackground, pervasive sensing, learning and classifying the situation a user is in.

behavioralprofiling is based on real and observed behavior, not on snapshots of declared data, e.g. Likes or Search queries. These personas are the most accurate.

Sleeping Alone Driving

Stress …

Arriving at Home

About to go to Work

EVENTS

MOMENTS

Pet Owner

AthletePROFILES Workaholic

Aggressive Driver Unique User

A user accepting sensor data is defined by the expected value

Exp

ect

ed

Valu

e

User Acceptance

Accelerometer

Gyroscope

In-App Usage

Wi-Fi

GPS/Location

Light Sensor

Browsing History

CalendarMessages

GSR/HR

Microphone

Camera

Tomorrow, everything becomes a channel

RelevantEngaging only at the

right moment

GlanceableDelivering value in

milliseconds

PersonalApproaching on the

right channel

The channel defines tolerance for mistakes

Tole

ran

ce

Channel

Wearable

Push

E-Mail

Social Network

Implants

SMS

Car

Media recommendations

some practical examples of context awarenessStart delivering a more convenient life through context aware intelligence

EVERY THAT

DO

Workaholic

Aggressive Driver

About to go to Work

In the next 30 minutes

Sleep

Less than 4 hours

Driving

Started

StressIncrease

Cars and cities are capable of understanding your mobility behavior

Automagically deliver the right songs based on the context you are in

Online advertising: based on explicitsignals, expressed by humans

Mobile advertising: based on implicitsignals, learned by machines

CLICKS SENSORS

Richer, real-time and fluidpersonas

Clicks, page views, andaudience segments

Turning advertising in a meaningful and helpful experience on mobile

the road ahead to the ultimate personalizationWe’re only at the beginning of this huge evolutionary step. Many challenges ahead.

The evolution of personalization

Transactional experiences

Social experiences

Context-aware experiences

Sentient experiences

Data Manual Social Contextual Behavioral

Sourcing Static Explicit (crowd) Implicit (sensed) Pervasive

Style Broadcast Conversational Adaptive Cognitive

Intelligence Expert systems Deterministic Probabilistic AGI

Timing Responsive Real time Semantic time Predictive

Challenge Easy to use interface

Keep a high user engagement

Identify the right moment

Cross-channel & non linear

Awareness Role Profile Situation Self

1980+ 2000+ 2015+ 2025+

Artificial Intelligence Affective Computing

Rethinking the ambient intelligence paradigma pervasive computing principle that is sensitive and responsive

Embedded &

Networked

Internet of Things

Context aware

Sensor fusion

Personalized

Behavioral profiling

Adaptive

A.I. & learning

Anticipatory

Predictive analysis

Privacy

Trust & Privacy

UX

Human Centric UX

Start using behavioral and contextual aware technology today

Data creativity with sensorsUnlocking mobile personalization using sensor data

Filip Maertens@fmaertens