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Copyright Harvey Spencer Associates inc 2011
Capture is
Essential Technology
Copyright Harvey Spencer Associates inc 2011
Our Environment • Global Economy
• Intense Competition
• Need for ever faster, cheaper
• Need for compliance with increasing regulations – Local
– Supra-national
• Higher risks
• Continuous and ever faster rate of change
2
Copyright Harvey Spencer Associates inc 2011
Who Wins?
• Those who understand their environment
• Those who serve their customers better
• Those who leverage today’s communications, changes in IT and global economy
• Those who adapt to changes in channels, new competitors and challenges
• Those who integrate with Mobile Workers, who are closer to their customers and business operations
Copyright Harvey Spencer Associates inc 2011
We have a Records Nightmare
• Delivery Methods
– Paper
– Fax
– Telephone
– Social Media
• Delivery Media
– Paper
– Fax
– Pictures
– Voice
– Video
Copyright Harvey Spencer Associates inc 2011
Let’s start with paper As Office Paper Consumption Declines
the need for Faster Business
Understanding Increases
5
Low
High
minutes hours days weeks months
Value of Transactional Information (apparent consumption)
Combined US & Europe GDP & Office Paper
In 2010 in the US each office worker consumed an estimated 106lbs of paper,
but everyone wants the paperless office
Sour
ce:
RISI
Copyright Harvey Spencer Associates inc 2011
What is Capture?
• Uses Pattern Recognition and Rules to
understand, dissect and transform
human understandable ‘analog’
information into usable transactional
business data
• The ability to control or even destroy
the original analog records
• Capture is Powerful technology
Copyright Harvey Spencer Associates inc 2011
The Overall End User Capture
Software Market
2011 est $2.4bn • 2010 increase by 10.3% up from
7% estimate
• Ad-hoc Transaction started to take off and nearly doubled to $163m
• Enterprise gained more interest with a number of $m software deals
• Q1 and Q2 2011 continuing improvementEstimate for 2011 +10%
• 2010-2015 CAGR 12.3% to $4bn
Copyright Harvey Spencer Associates inc 2011
Segmentation
Copyright Harvey Spencer Associates inc 2011 9
Capture Increasingly Tracks
Overall Growth
Copyright 20011 Harvey
Spencer Associates, Inc
-20%
-10%
0%
10%
20%
30%
40%
2007 2008 2009 2010
U.S. Yr-on-Yr % Expenditure Change
US S/W and Equipment (sce BEA) HSA US Capture S/W
Copyright Harvey Spencer Associates inc 2011
We live in Challenging Times
• Forecasts!!
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015
Prev yr est growth
Actuals & Current Forecast
Copyright Harvey Spencer Associates inc 2011
• Faster understanding
of paper preferably at
the time of capture
• Understanding of fax
images and email
images
• Integration with
business processes
Growth comes from improved
business processes
11
$-
$500.0
$1,000.0
$1,500.0
2009 2010 2011 2012 2013 2014 2015
Ad-Hoc Image
Ad-hoc Transaction
Batch Image
Batch Transaction
Copyright Harvey Spencer Associates inc 2011
It’s all about understanding and
applying the content
• Rules
• Intelligence
• Internal databases
• External databases
Copyright Harvey Spencer Associates inc 2011
Ad-Hoc Transaction
$-
$250.0
$500.0
$750.0
$1,000.0
$1,250.0
$1,500.0
2009 2010 2011 2012 2013 2014 2015
Ad-hoc Transaction
Copyright Harvey Spencer Associates inc 2011
Identification while Capturing
Add Metadata
Business Processes
Classify Interrogate Extract Deliver
14
Copyright Harvey Spencer Associates inc 2011
We are at a key inflection point that
enables capture to project its power
potential • Compute power
• Ubiquitous communications
• Wide availability of scanning and capture
devices
• Internet and Cloud technologies
• Many resources both internal and external
to leverage from
Copyright Harvey Spencer Associates inc 2011
The Cloud is Key Leverage Cloud with Enhanced Software Capabilities
Better Image Processing
Faster, better Classification
Better Recognition inc., Asian & Other Languages
Modular Architecture
MFP
High Speed
Scanners
Cell Phone/Mobile Devices Network Scanners
Leverage the cloud to
validate and improve data
through access to Business
Processes & Global Data
16 16 Copyright 2010 Harvey
Spencer Associates, Inc
Copyright Harvey Spencer Associates inc 2011
The Shift from Departmental
to Enterprise
Copyright Harvey Spencer Associates inc 2011
Traditional Departmental Capture
18
Department #1
Sort & Batch by Document
Type
Scan
Index
Business Department Workflow
Department #2
Sort & Batch by Document
Type
Scan
Index
Business Department Workflow
Department #3
Sort & Batch by Document
Type
Scan
Index
Business Department Workflow
Department #4
Sort & Batch by Document
Type
Scan
Index
Business Department Workflow
Business Processes
Copyright Harvey Spencer Associates inc 2011 19
• Paper with signatures
• Faxes (orders, resumes, applications, claims, legal documents)
• Email attachments (JPEG’s, TIF’s, PDF’s etc)
• Embedded images in emails or PDF’s
• Unstructured Email content that is not understood
Enterprise Capture is Expanding
Common capture solutions for multiple
departments in multiple locations
Copyright Harvey Spencer Associates inc 2011
Why?
Common capture solutions for multiple departments in multiple locations with
document understanding helps companies expand and manage their businesses in this brutally competitive
environment
20
Copyright Harvey Spencer Associates inc 2011
The Future
Copyright Harvey Spencer Associates inc 2011
Mobile Workers Mean Mobile
Capture
22
• Approximately 18m mobile
workers in the US
• About 50,000 US trucks are
equipped with in-cab
scanners
• 10% of all USAA account
holders depositing payments
using mobile phones
• Additional metadata
available
• NFC can be leveraged
Copyright Harvey Spencer Associates inc 2011
• All the standard forms
applications
– Applications
• Loans
• Insurance
– Claims
– Surveys
– Correspondence
• Hospital Admissions
• Check Payments
• Supporting Collateral
• Signatures
• Expenses
• Bills of lading
• etc, etc
What are the Applications?
23
Copyright Harvey Spencer Associates inc 2011 24
extending our thoughts into more
pattern understanding
Copyright Harvey Spencer Associates inc 2011
Managing today’s
Business Velocity requires fast understanding of
business documents in relationship to business processes.
And enables Document Driven Processes
25
Copyright Harvey Spencer Associates inc 2011
Capture is all about business
improvement
• Leveraging Images and human understandable analog information for
– Better Customer Service
– Less Cost,
– More Efficiency
– Improved Competitive Position
– Reduced Risk
26
Copyright Harvey Spencer Associates inc 2011
Capture Gets Us to Wisdom.
Thank you [email protected]
1-631-368-8393