0© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY

LogMeIn Central Empowering Clevespace Interactive

with IT automation

Ohio-based technology

outsourcer and managed service

provider improves business

productivity by 6xthanks to LogMeIn

Central

LogMeIn Central has many use cases and

has been really great on all fronts for our

business. We love the insight it can provide

administrators and rely on the automation

so we can focus on qualitative analysis and

strategy with our clients”

Daniel Toth,

Director of Remote Support Services

Clevespace Interactive

“

2© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY

The Challenge

Automating

ProcessesTo do more with less

time

ConsistencyOf work

Across technicians

Customer

RelationshipsVersus a focus on

break-fix

tasks

3© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY

The Solution

Advanced features like

One2Many automatically

pushes out patch updates

and Anti-Virus, eliminating

human error.

One2Many

Automated Management

Alerts automate notifications

and provide real-time insight

to technicians to stop

problems before they start.

Alerts

Reporting provides CPU

usage insight and gives a

consistent view into what

non-admins are installing,

ensuring clients stay

compliant with software

licensing

Reporting

4© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY

Results: Business Productivity

6x Improvement in productivity

120 Endpoints updatedOn Patch Tuesday vs. 20-30 per night

0Onsite visits required for simple software updates

<1 dayFor Windows XPupdates vs. 2 days at three locations

5© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY

Central allows for

consistency and

quality regardless of

which technician is

working on a client and

increases flexibility

across the business.

Results: Customer-

Centric Opportunity

Reduces

volume of

support calls

Decreases

unneeded onsite

visits

Team shifts

focus to higher

value tasks And explores

strategy and

business

processes with

clients

FOR MORE INFORMATION V IS IT:

WWW.LOGMEIN.COM