CDSUMMIT 2015: Opengear's Brendan Walsh

SMART SOLUTIONS FOR RESILIENT NETWORKS www.opengear.com

© 2015 Opengear


© 2015 Opengear

About Opengear

Company

Opengear designs and manufactures next generation SMART out-of-band management and console server solutions for secure remote access and control of network infrastructure such as routers, switches, firewalls, servers, uninterruptable power supplies, power distribution units and environmental monitoring devices.

Mission Statement

Opengear delivers enterprise solutions for managing critical IT and communications infrastructure. We provide our customers with the security, automation and resilience to improve efficiencies and ensure business continuity.


Opengear Customers

© 2015 Opengear


© 2015 Opengear

The Evolution of Out-of-Band Management

1990’s

1990’s

0’s2000’s

2010 201External Modems

Secondary Ethernet Internal Modem 3G Cellular 4G LTE Cellular

Driving factors for change• US Robotics, Multitech, Hayes modems……analog phone lines prevalent• Manufacturers started building products with dual ethernet, T1/PRI/DSL become mainstream• Race for manufactures to have internal modems in data center and branch office products• Problems and stories of phone lines being unplugged at remote sites to be used to send a fax• Cellular data plans pricing start out high and then begin rapidly decline• 3G OOB becomes common as M2M plans go to $5-15/month• 4G LTE is the future with OOBM speeds of 20-30MB


© 2015 Opengear


© 2015 Opengear

Cellular Out-of-Band Management ROI• Data usage for incident response using LTE

– cisco device is rebooted

– auto-Response breaks into ROMmon

– print some diagnostics

– continue to boot & watch boot messages

– show running-config & then disconnects

• Protocol Upload / Download

• SSH 70KB / 42KB

• ONE SESSION = 100KB

• 10 failover sessions for the month @ 1 MB

M2M Plan Costs: Monthly

1 MB $5

5 MB $725 MB $1050 MB $15150 MB $18250 MB $201 GB $255 GB $5010 GB $80

Cost is per device – per month

Data pool is the sum of all individual device data rates


ZTP (Zero Touch Provisioning): Overview

Company Confidential - Please Do Not Distribute without Permission

• Leverages DHCP to supply OPG template

• Unit requests OPG from default/power on

• OPG is downloaded from HTTPS/TFTP/FTP Server

• Requires no manual intervention other than powering on


Traditional Model getting squeezed

• Metadata retention laws

• Internet Censorship

• NBN

• Netflix, Stan, Presto pushing for “unlimited plans”

• Margins are and will continue to get squeezed

• So what and where are new revenue models?

© 2015 Opengear


© 2015 Opengear


• As the IOT expands so will customers demands

• The same level of resilience and security you have built into your centralized infrastructure will need to be implemented at the edge.

• IOT or M2M makes the network edge as critical as your centralized infrastructure.

• Imagine the importance of a simple IP based digital temperature sensor monitoring a vaccination fridge at Royal North Shore Hospital.

• What happens if a supermarket is hit by a storm and loses power, can they even process a payment.

© 2015 Opengear


© 2015 Opengear

"Each problem has hidden in it an opportunity so powerful that it literally dwarfs the problem. The greatest success stories were created by people who recognized a problem and turned it into an opportunity." Joseph Sugarman


• How do you build and maintain a resilient and security Edge network.

• Who’s will design the edge network

• Who’s going to manage the edge network

© 2015 Opengear

The Network EDGE


© 2015 Opengear

The Remote Management Imperative

• Remote site IT visits are costly in both travel time and support staff.

• Remote access to you IT infrastructure, in-band and out-of-band, makes it possible to swiftly take action on issues and save on overhead.

• Crucial for network administrators to develop a solution for out-of-band management to preserve productivity and reduce network downtime.

• Successful deployment of out-of-band management solutions must provide the ability to be integrated into an existing security infrastructure by supporting all industry-standard security protocols and specifications.

• They should include monitoring, alerts and access of the remote site power facilities such as UPS system and PDU’s.

• Opengear removes the complexity of remote site management with a simple interface and flexible integration into existing infrastructure. Opengear provides the “virtual hands” at the remote site giving IT staff rapid return on investment.


Company Confidential - Please Do Not Distribute without Permission

Opengear=Network Resilience

Sm

art

OO

BT

MF

2C

TM

Out-of-band device management

Out-of-band network access

Monitoring and logging

Automation & auto-remediation

Site failover connectivity

© 2015 Opengear


ACM5000Small form factor advanced console manager with 2-4 RS232 serial ports, 1-2 USB and 1-2 Ethernet ports. Internal analog, 3G cellular or 802.11 modem. IPsec & OpenVPN. Extended environmental monitoring and digital I/O options

Extended temperature models available

ACM5500Multi-functional advanced console manager with 4-8 RS232/422/485 serial ports, 2 USB and 2-5 Ethernet ports. Internal analog or 3G cellular with dual SIM modem. IPsec & OpenVPN. 4GB flash. Environmental monitoring, PoE and digital I/O options

Extended temperature models available

Remote Infrastructure Management SolutionsWired & Wireless Management Gateways

Multi-functional console servers, enterprise class cellular routers and rugged customizable gateways.

© 2015 Opengear


CheckGateway connectivity lost

Management session connect

Serial cable unplugged

Kernel panic detected

Router configuration changed

Line power lost

Temperature critical

Server fan failure

Cabinet door opened

App server slow

Unpatched service running

Cellular data usage high

Custom plugin…

RespondPower cycle gateway

Log event with log server

SNMP trap to NMS

Collate logs

TFTP good running-config

Power load shed

Sound local alarm

Graceful shutdown

Grab video frame

SMS ops

Shutdown switch port

Rate limit link

Custom plugin...

ResolveLog downtime metrics

Email session transcript

NMS recovery trap

Restore outlet power

Restore default routes

Power on outlets

Cancel alarm

Restart OS

Upload image

Recovery alert

Power on outlet

Notify provider

Custom plugin…

© 2015 Opengear


© 2015 Opengear

A pervasive problem: IT Resilience• Organizations are seeking a business continuity solution that can be trusted for “always on”

network connectivity.

• Maximum Uptime

• Speed to Deployment

• Scalable

• Ease of Management

• The cost of downtime has never been higher. According to Gartner, every minute of downtime cost organizations on average $5,000/min or $300,000/hour.

• 3G/4G cellular technology offers “always on”, cost effective connectivity

• In 2015, a cellular failover solution offers speeds fast enough to keep your network up and running

• A 4G LTE failover solution provides a large distributed enterprise network maximum uptime and a competitive advantage over their peers.


Where to Start: Low Hanging Fruit

© 2015 Opengear

• Talk to the Network group about adding LTE to their existing OOB• Do they have modems? Older OOB technology?

• Add out-of-band to existing LTE network failover installs• Did they choose failover over OOB?• Do they know it can self-fund the project?• Do they know they can add to existing plans at $5/month?

• Combine Smart OOB™ + F2C to maximize value• How critical is it that they resolve the issue while other work?• Is there a need for an additional failover path?


© 2015 Opengear

Thank You!

Technology

CDSUMMIT 2015: Opengear's Brendan Walsh