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Pendo
Analytics + In App Messages helps you build better
product and create healthy customer experiences.
Select Customers using Pendo
How Pendo Works
Install Pendo
in minutes
Deliver personalized
in-app messages
Collect ALL user
behavior
Process raw data
Visualize product insights
Why Pendo?
Breadth
Depth
Frequency
What Our Customers Are Saying“Pendo allows me to educate my end
users on complex features without bothering my engineering team.” Matt, Product Manager at Sciquest
“... specifically used Pendo to target new users, inviting them to and reminding them of their onboarding webinars, [...]. This has increased their webinar attendance by 733%, which in turn lets more customers understand the ins and outs of the product and be more successful in their use of it.” Hillary, Director of Customer Success, FormAssembly
“Pendo enables us to understand complex behavior at a feature level to increase customer engagement.”~ Fabrice Martin, Clarabridge
Case StudyElectronic Medical Record: Immunizations vs.
MAR
300 Schools1.2 Million Students
K-12 and Colleges
3 Sites8 Modules
2 Mobile AppsSeasonal BusinessNurses / Parents /
Students
Most Requested Feature
Sales: Why We Win
Market Drivers
Least Used Module
Most Used Module
Highest Service Utilization
Market Drivers
Least Requested Feature
Case StudyElectronic Medical Record: Immunizations vs.
MAR
Case StudyElectronic Medical Record: Immunizations vs.
MAR
Segment Feature Usage Analysis
Immunization Funnel Analysis
Case StudyElectronic Medical Record: Immunizations vs.
MARMAR
❏ In App Messaging to alert existing users of unused features
❏ In App Onboarding used to train new users on the product
❏ Slight feature readesign
Immunization❏ Complete product redesign❏ In App Messaging to teach on existing solution
Market Impact❏ Changes communication strategy around Immunizations
and MAR❏ Increased sales in both markets by over 27%
Extras
Customer Story: Drive Adoption “Pendo allows me to educate my end
users on complex features without bothering my engineering team.” Matt, Product Manager at Sciquest
Added in-app guides to educate
users about advanced options.
Announced new release to drive adoption of new
capabilities.
Did not need to use engineering resources.
Customer Story: Better Onboarding “... specifically used Pendo to target new users,
inviting them to and reminding them of their onboarding webinars, [...]. This has increased their webinar attendance by 733%, which in turn lets more customers understand the ins and outs of the product and be more successful in their use of it.” Hillary, Director of Customer Success, FormAssembly
Added in-app guides to on-board
new users.
Walk-through guides help a
customer through complex tasks.
Did not use engineering
resources and reduced support
burden.
Measure the ROI of your
development activities
Feed data back to your Roadmap to
improve prioritization
Understand customer adoption to proactively reach out and improve it
Data-driven solution: Product Insights
Who is Pendo?
Proven team Built by product people for product people
Robust Technical ArchitectureProcessing >60M events / day
Venture backed with 100+ customers
Headquartered in Raleigh, NC
Why Pendo?Capture EverythingWe grab all user events and enable teams to visualize insights into any aspect of your product. All insights are retroactive to our install date.
Rich User/Customer SegmentationView usage by user and/or customer. Integration with tools like Salesforce.com provides insights based on CRM information.
Integrated ActionBuilt-in in-application messages enable teams to take action based on insights they learn in real-time.
Product FocusUnlike others that are more focused on websites and marketing conversions, we are very focused on rich, complex products.
Personalize your product
experience based on user behavior
in real-time.
Run campaigns within your product to
increase and broaden adoption.
Experiment quickly to
understand levers in increasing
product engagement.
Data-driven solution: In-app Messages
