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© 2013 Cisco and/or its affiliates. All rights reserved.© 2013 Cisco and/or its affiliates. All rights reserved.
Cloud-Driven Journey to ITaaS: Challenges, Opportunities and Best-Practices Cloud CIO SummitKevin Jackson, Senior DirectorCisco Consulting Services
December 2013
© 2013 Cisco and/or its affiliates. All rights reserved.
Objectives and Approach for Today’s Session
© 2013 Cisco and/or its affiliates. All rights reserved.
A new way to think about cloud impact
An understanding of what others are doing
A few ideas to help accelerate benefits
Objectives
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2
3
Share results from a recent survey
Introduce a framework our customers find helpful
Discuss example practices of both conservative and aggressive adopters
Field your top-of-mind questions
Approach
© 2013 Cisco and/or its affiliates. All rights reserved.
Cloud Is Transformational to IT
What does that mean to IT…
Source: Cisco and Intel “Impact of Cloud on IT Consumption Models” – August 2013
More complex IT support requirements
Increased pressure to cut costs
Greater expectations to demonstrate ROI
The Top 3 Challenges for IT Today
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23% of IT spend today is in cloud – expected to grow to 27% in the next three years
76% of respondents see IT becoming a broker of internal and external services
76% see IT more metrics-driven
60+% see LOB increasing it’s involvement each area of IT delivery
© 2013 Cisco and/or its affiliates. All rights reserved.
© 2013 Cisco and/or its affiliates. All rights reserved.
Bad News
Bad News and Good News for IT
Cloud impacts:IT Operations IT FinanceIT Governance IT MetricsIT/LOB Interface …
Not to mention technology… where cloud impacts:
ApplicationsPlatformsInfrastructure
Cloud is not reducing IT’s significance – complexity and distribution require strong IT
Leadership examples exist to draw from
Good News
© 2013 Cisco and/or its affiliates. All rights reserved.
© 2013 Cisco and/or its affiliates. All rights reserved.
Part of the Complexity of Cloud Comes From the Fact That It Impacts All “Domains” of IT
Organization • Governance • Process10
Security • Compliance9
SaaS
Applications8
PaaS
Platform 7
IaaS
Abstraction • Virtualization2
Compute Storage Network
Infrastructure • Environmentals 1
Customer Interface
4
Autom
ation • Orchestration
3
Service Catalog
5
6
Financials
Existing S
ystem Integrations
Cisco Domain TenSM framework provides an organizing structure for Cloud’s impact on IT
© 2013 Cisco and/or its affiliates. All rights reserved.
Examples will Focus on 3 Domains and will Address “Conservative” and “Aggressive” Adopters
Conservative Aggressive
Existing S
ystem Integratio
ns
6Financials
Security • Compliance9
SaaS
Applications8
Customer Interface
4
Au
tom
atio
n • O
rche
stratio
n
3
Service Catalog
5
Abstraction • Virtualization2
Compute Storage Network
Infrastructure • Environmentals 1
Platform 7
Organization • Governance • Process10
IaaSP
aaS
© 2013 Cisco and/or its affiliates. All rights reserved.
Example Practices in Financials
Conservative Adopters Aggressive
Periodically refreshed but ‘static’ view of the cost structure of legacy, private cloud and public cloud environments
TCO/OS IMAGE
SW
Labor
Depr.
Fac.
x86 Virtual
x86 Physical
RISC
TCO/OS IMAGE
Silver
Gold
Platinum
TCO/GB BUSINESS DATA
© 2013 Cisco and/or its affiliates. All rights reserved.
Manage IT with transparency into fully-loaded service costs (TCO) and manage Run/Change/Grow mix
Example Practices in Financials
Aggressive AdoptersConservative
33%
33%
33%
T0+2 Actual
T0+5 Target
20%
20%
50%
25%
25%
T0 Actual
60%
Grow
Change
Run
DISTRIBUTION OF IT BUDGET
IT BUDGETBU1 BU2 BU3
Process 1
Process 2
Process 3
SERVICE BENCHMARK: LG. 3-TIER APP PLATFORM
Alt. 1 Alt. 2
CostTime to provision
SLA
Usability
IT Service
© 2013 Cisco and/or its affiliates. All rights reserved.
Example Practices in Platforms
Conservative Adopters Aggressive
Revisiting strategy in light of PaaS ability to deliver the next wave of cost savings and agility improvements
Business Value
Cloud Capabilities
Virtualization
Cloud Infrastructure
Cloud Platforms
Cloud BrokerageHybrid Cloud/ACI
“Stall Point”
“Release Point”
Some companies stalled on server consolidation
Platform automation now motivating them to revisit approach
© 2013 Cisco and/or its affiliates. All rights reserved.
Example Practices in Platforms
Aggressive Adopters
Automated technology integration, lifecycle management and development environment provisioning – leading toward
application-centric infrastructure
Conservative
Development Environment
Lifecycle Management
Technology Integration
Unified Interface to Facilitate:
• Development • Deployment
(code/ content)• Testing• Resource Mgmt• Admin• …
Compute
Storage
Network
SLA/QoS
Security
APP PROFILE
© 2013 Cisco and/or its affiliates. All rights reserved.
Example Practices in Organization, Governance & Process
Conservative Adopters
Dedicated private cloud operational team with multi-discipline skills,
leveraging existing tools
Aggressive Adopters
Individuals with multi-disciplinary skills: Compute Storage Network Security
© 2013 Cisco and/or its affiliates. All rights reserved.
Example Practices in Organization, Governance & Process
Aggressive Adopters
Multi-party integration platform / brokers linking internal and external services for real-time support and SLA management
Connect Once – Connect All
Enterprise Integration Platform
Conservative Adopters
© 2013 Cisco and/or its affiliates. All rights reserved.
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Summary and Q&A
Cloud is transformational to IT – and all transformations are hard!
An integrated approach across 10 domains is required to maximize benefits
Conservative adopters should revisit strategic choices in light of PaaS
Aggressive adopters should evolve all domains toward a dynamic, hybrid and application-centric cloud environment
4
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
© 2013 Cisco and/or its affiliates. All rights reserved.
Additional Resources• Impact of Cloud on IT Consumption Models (Intel-Cisco study)
http://www.cisco.com/web/about/ac79/docs/re/Impact-of-Cloud-IT_Consumption-Models_Study-Report.pdf
• Transforming the Data Center – Navigating the Journey from Virtualization to Private Clouds (Wipro-Cisco study)http://www.wipro.com/insights/future-drivers/variabalization-of-technology/transforming-the-data-center
• Cloud Computing:http://www.cisco.com/web/solutions/trends/cloud/index.html
• Cisco Domain TenSM: http://www.cisco.com/web/offers/domain_ten.htmlhttp://blogs.cisco.com/tag/cisco-domain-ten/