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Presented by ZOOM International
ZOOM CallREC®
SPANless recording
Multimedia recording and quality management solution
Presented by ZOOM International
• About ZOOM
• How does it work?
• SPANless benefits
• SPANless disadvantages
• ZOOM solution specifics
• Summary
Content
Multimedia recording and quality management solution
Presented by ZOOM International
• Founded in Prague, Czech Republic in 1999
• Global reach and presence
– Regional offices in USA, Russia, UAE
• Exclusively focused on solutions for Unified Communications
• ZOOM International has been a Cisco Technology Developer Partner since 2005
• Over 250 Cisco UC customers in 34 countries
About ZOOM International
Multimedia recording and quality management solution
Presented by ZOOM International
• ZOOM has 100% indirect sales strategy
• It is easy to become a ZOOM partner
• ZOOM strength is in pre-sales support and professional remote implementations
• ZOOM has extensive knowledge of Cisco UC/UCC environments and speaks the Cisco language
• With ZOOM you can delivery quality project today!
About ZOOM International
Multimedia recording and quality management solution
Presented by ZOOM International
• CallREC supports all Cisco PBXs and all versions
– Using JTAPI, SIP or SCCP and SPANless recording methods
• CallREC supports integration with UCCE and UCCX
• CallREC is pure SW solution with easy installation
• CallREC is offered in versions for SMB, Enterprise and contact centres
• CallREC provides rich features for both plain UC evidence recording and call centres as well
About ZOOM CallREC®
Multimedia recording and quality management solution
Presented by ZOOM International
SPANless Recording
Multimedia recording and quality management solution
Presented by ZOOM International
• SPANless recording method uses Silent monitoring
and recording interface of CUCM
• SPANless is supported by CUCM 6.0 and higher
• SPANless requires 3rd generation phones
– 7906G, 7911G, 7921G with Aug 2008 maintenance update, 7925G, 7931G, 7941G, 7941G-GE, 7942G, 7945G, 7961G, 7961G-GE, 7962G, 7965G, 7970G, 7971G-GE, 7975G, and IP Communicator 7.0(1) (and later).
SPANless recording prerequisites
Multimedia recording and quality management solution
Presented by ZOOM International
• Two recording modes are available with CUCM interface:• Automatic recording: Records all calls on line appearance.
Invoked by CUCM.• Selective recording: Allows user to record ad-hoc. Also allows
recording server to record based on business rules and events.
• ZOOM still provides its unique Pre-recording feature
SPANless – how doest it work
Multimedia recording and quality management solution
Presented by ZOOM International
SPANless – how doest it work
• A customer calls in. • The call is routed to an Agent
who answers the call. • Cisco Unified Communications
Manager automatically sends two call setup messages to the Agent device.– 1st call is Agent stream– 2nd call is Customer
stream • Communications Manager
INVITES Recorder to both calls via SIP Trunk.
• Recorder accepts both calls and receives RTP streams from Agent device.
Customer
2 answer1 dial
Agent
Customer Agent
CUCM
Recorder
3 setup
4 setup
5 invite
6 invite
Source: Cisco Systems
Multimedia recording and quality management solution
Presented by ZOOM International
from SPAN dependent recording...
PSTN/WAN
CCM Cluster
CallREC
Server #2
CallREC
Server #3
UCC
Enterprise
CallREC
Server #1a
CallREC
Server #1b
Multimedia recording and quality management solution
Presented by ZOOM International
... to unified recording solution
WAN
CCM Cluster
ZOOM CallREC
Cisco JTAPI
Voice Stream
Multimedia recording and quality management solution
Presented by ZOOM International
• Free resources for network monitoring
• Some network architectures cannot be realized with
SPAN port
• Easier administration – no configuration of SPAN ports
necessary (OPEX)
– What if you want to move some department?
– Internal calls recording = RSPAN, VLAN split to meet SPAN capacity
• Higher reliability – system resources are better utilized
• Reduced CAPEX – need for fewer elements at the
branches
SPANless benefits
Multimedia recording and quality management solution
Presented by ZOOM International
• 100% reliability of call recording, storage and playback
• Better control over branch locations
• Security: Both authenticated and encrypted mode can
never be recorded.
– Cisco plan support for CUCM 8.x
• Geo redundancy available with high bandwidth
utilization
• Built-in support of recording notification tones
SPANless benefits
Multimedia recording and quality management solution
Presented by ZOOM International
Geo-redundancy with SPANless
WAN
CCM Cluster
CallREC Server #1
CallREC
Server #2
!
CallREC
Server #3
Multimedia recording and quality management solution
Presented by ZOOM International
• Higher network traffic
• For PSTN recording only GW span works as simple trunk recording
• TAP switches are able to handle high traffic in large architectures with
centralized GW.
• 3rd generation phones only
• New devices 69xx, 89xx, 99xx. 69xx are not supported with
SPANless
• No active-active redundancy
• Interruption in recording if failure happens during the call
• If WAN capacity is limited, redundant recorder can be refused (network
intelligence)
SPANless disadvantages
Multimedia recording and quality management solution
Presented by ZOOM International
• ZOOM CallREC ® supports all advantages of CUCM
recording interface:
• Geo-redundancy
• Load balancing
• Centralized architecture
• ZOOM CallREC® keeps own on-demand recording
method compatible with SPANless:
• Pre-recording and Post-recording feature enabled
• Authenticated mode supported
ZOOM solution
Multimedia recording and quality management solution
Presented by ZOOM International
• ZOOM CallREC® supports combination of both
methods on one server:
• Customer does not have to replace all phones today
• GW trunk recording as a backup/redundant solution
• ZOOM CallREC ® identifies if devices are configured
for SPANless and expect the call on SPAN port
• If call forking is not coming (WAN limitation) CallREC
checks data on SPAN port
ZOOM solution
Multimedia recording and quality management solution
Presented by ZOOM International
Internet: www.zoomint.comE-mail: [email protected]
EuropeHavlíčkovo nám. 2Prague, 130 00, Czech Republic
Phone: +420 222 554 111Fax: +420 222 554 114
North America761 Old Hickory Blvd, Suite 201Brentwood, TN 37027, USA
Phone: +1 615-732-6147Fax: +1 615-732-6309
Russian Federation17B, Butlerova streetMoscow, 117146, Russia
Phone: +7 495 967 9079Fax: +7 495 225 8500